Thomas Stachl tstachl
tstachl
/ mycases.js
Created
November 12, 2014 00:24
Load all cases without pagination on the My Cases page in the desk.com portal by adding this snippet of jquery code. It basically loads the next page of each page that has a next page specified and appends all the cases to the initial page.
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| (function($) { | |
| function nextPage(url, callback) { | |
| $.get(url, function(data, textStatus, jqXHR) { | |
| var cases = $(data).find('.mycases tbody tr') | |
| , nextUrl = $(data).find('#pagination a.next_page'); | |
| callback(cases); | |
| if (nextUrl && nextUrl.attr('href')) nextPage(nextUrl.attr('href'), callback); | |
| }, 'html'); |
tstachl
/ create_customer.rb
Created
November 15, 2014 23:21
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| # configure the client | |
| client = DeskApi::Client.new username: 'support@example.com', password: '$uper$ecretP@ssword', endpoint: 'https://example.desk.com' | |
| # create the customer using a plain request | |
| resp = client.post('/api/v2/customers', { | |
| first_name: 'John', | |
| last_name: 'Doe', | |
| emails: [{ type: 'home', value: 'jdoe@example.net' }] | |
| }) |
tstachl
/ multipass.pl
Created
November 18, 2014 19:43
A desk.com multipass example written in perl.
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| #!/usr/bin/perl -w | |
| use Digest::SHA qw( sha1 hmac_sha1 ); | |
| use Crypt::Random qw( makerandom_octet ); | |
| use DateTime; | |
| use JSON; | |
| use Crypt::CBC; | |
| use Digest::HMAC; | |
| use URL::Encode qw( url_encode_utf8 ); | |
| use MIME::Base64::Perl; |
tstachl
/ download_attachment.sh
Created
November 24, 2014 18:31
Download attachment from desk.com using curl.
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| curl -L https://example.desk.com/api/v2/cases/3061/attachments/82558857/url -u agent@example.com:password > my_image.jpg |
tstachl
/ create_case_and_reply.php
Created
January 15, 2015 00:00
A quick php script that shows how to create a case and then a reply.
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| <?php | |
| function post($path, $json) { | |
| $ch = curl_init(); | |
| curl_setopt($ch, CURLOPT_URL, "https://site.desk.com$path"); | |
| curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "POST"); | |
| curl_setopt($ch, CURLOPT_USERPWD, "my-email:my-password"); | |
| curl_setopt($ch, CURLOPT_POSTFIELDS, $json); | |
| curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); |
tstachl
/ convert.php
Created
January 22, 2015 19:42
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| <?php | |
| $date = new DateTime('2015-01-21T20:34:53Z'); | |
| $date->setTimezone(new DateTimeZone('Pacific/Chatham')); | |
| echo $date->format(DateTime::ISO8601); |
tstachl
/ desk_custom_field.html
Created
January 22, 2015 23:05
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| <div class='input-block'> | |
| <span class='label'> | |
| CUSTOM FIELD LABEL <span>({{system.snippets.required}})</span> | |
| </span> | |
| <div> | |
| {{ ticket_custom_**CUSTOM FIELD KEY** }} | |
| </div> | |
| </div> |
tstachl
/ payload.json
Created
January 22, 2015 23:10
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| { | |
| "type": "email", | |
| "subject": "Email Case Subject", | |
| "priority": 4, | |
| "status": "open", | |
| "labels": [ | |
| "Spam", | |
| "Ignore" | |
| ], | |
| "message": { |
tstachl
/ case_theme.html
Created
January 23, 2015 17:57
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| {% if case.group.name == 'Support' %} | |
| <!-- put the case theme for support here --> | |
| {% elsif case.group.name == 'Internal' %} | |
| <!-- put the case theme for internal here --> | |
| {% else %} | |
| <!-- put the case theme for default here --> | |
| {% endif %} |
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| <h2>{{email.subject}}</h2> | |
| {% if email.subject contains 'Suggestion' %} | |
| <h3>This is a suggestion</h3> | |
| {% else %} | |
| <h3>This is default</h3> | |
| {% endif %} |