tstachl

global class FetchGroupsAndUsers implements Schedulable, Database.Batchable<DeskResource>, Database.AllowsCallouts
{
    public static String CRON_EXPRESSION = '0 0 0 * * ? *';
    
    global static final DeskClient DESK_CLIENT = new DeskClient(new Map<String, String>{
        'username' => 'support@example.com',
        'password' => 'somepassword',
        'subdomain' => 'devel'
    });
    

tstachl

'use-strict'

Emitter = require 'emitter'
_       = require 'lodash'
binder  = require 'binder'

module.exports = class DrawingTracker extends Emitter
  constructor: (@_element, visible = no) ->
    if typeof this._element == 'string' or this._element instanceof String
      this._element = document.getElementById this._element

tstachl

public class DeskTriggerHelper
{
    private static DeskClient CLIENT = new DeskClient(new Map<String, String>{
        'token' => 'TOKEN',
        'tokenSecret' => 'TOKEN_SECRET',
        'consumerKey' => 'CONSUMER_KEY',
        'consumerSecret' => 'CONSUMER_SECRET',
        'endpoint' => 'https://example.desk.com'
    });
    

tstachl

Zip::ZipFile.open(zipfile) do |zip|
  zip.each do |f|
    path    = File.join('/your/aws/path', f.name)
    aws     = AWS::S3.new.buckets['yourbucket'][path]
    aws.write(file: zip.get_output_stream(f))
    aws_url = aws.public_url(secure: true).to_s
    end
  end
end

tstachl

def parse_signed_request(request, max_age=3600)
  # Split the signed request on the first period. The result is two strings: the hashed Based64 context signed with the consumer secret and the Base64 encoded context itself.
  encoded_sig, enc_envelope = request.split('.', 2)
  envelope = JSON.parse(base64_url_decode(enc_envelope)).with_indifferent_access # Needs ActiveSupport
  algorithm = envelope[:algorithm]
  
  # ADDITIONAL: Check the algorithm is HMAC SHA-256
  if algorithm != 'HMACSHA256'
    raise 'Invalid request. (Unsupported algorithm.)'
  end

tstachl

<?php
$req_url = 'https://YOURSITE.desk.com/oauth/request_token';
$authurl = 'https://YOURSITE.desk.com/oauth/authorize';
$acc_url = 'https://YOURSITE.desk.com/oauth/access_token';
$api_url = 'https://YOURSITE.desk.com/api/v2';
$conskey = 'CONSUMER_KEY';
$conssec = 'CONSUMER_SECRET';
$cbk_url = 'http://localhost:3000';

session_start();

tstachl

// ==UserScript==
// @name         Note
// @namespace    http://www.desk.com/
// @version      0.2
// @description  This script defaults new interactions in Desk.com Next Gen Agent to note rather than reply.
// @author       Thomas Stachl <tstachl@salesforce.com>
// @match        https://*/web/agent*
// @grant        none
// ==/UserScript==

tstachl

/**
 * USAGE Information
 *   1. open the developer tools for a salesforce classic site
 *   2. copy and paste the code of this snippet into the console
 *   3. `createFromEmail('John Snow <john@nightswatch.com>').
 * 
 * WHAT does the script do?
 *   1. it parses the email string into name and email address
 *   2. it runs an API search for an account with the website `https://www.nightswatch.com/`
 *   3. it splits the name part `John Snow` into firstname and lastname

tstachl

var url = "https://yoursitename.desk.com/api/v2/cases";
var options = {
  "method": "post",
  "headers": {
    "Authorization": "Basic " + Utilities.base64Encode("you@example.com:yourpassword")
  },
  "payload": {
    "type": "email",
    "subject": "Email Case Subject",
    "priority": 4,

tstachl

function base64UrlDecode(str) {
  str = (str + '===').slice(0, str.length + (str.length % 4));
  return new Buffer(str.replace(/-/g, '+').replace(/_/g, '/'), 'base64').toString('utf8');
}

function readSecret() {
  return process.env.DESK_SHARED_KEY;
}

module.exports = {