tstachl

module ZendeskAPI::Middleware::Request::RetryExtension
  def call(env)
    super
  rescue Errno::ETIMEDOUT, Timout::Error, Net::HTTPBadGateway => err
    retry
  end
end

class ZendeskAPI::Middleware::Request::Retry
  prepend ZendeskAPI::Middleware::Request::RetryExtension

tstachl

<div id="case_salesforce_section">
  {{widget.salesforce.body}}
</div>

tstachl

<?php
/**
 * Plugin Name: Desk.com Multipass
 * Plugin URI: https://github.com/tstachl/wp-desk_multipass
 * Description: A WordPress plugin to add a menu option that redirects to your Desk.com Support Site.
 * Version: 1.0.0
 * Author: Thomas Stachl
 * Author URI: https://github.com/tstachl
 * License: BSD 3-Clause License
 */

tstachl

<!-- different web themes -->
<div id="company-support-portal">
  <div id="company-header">
    <div class="wrapper">
      {{ desk.page.theme.header_content }}
      
      <div id="customer-account">
        {% if current_user and current_user.is_guest == false %}
          <span>
            {{system.snippets.welcome}} {{ current_user.customer.name }}

tstachl

using System;
using System.Text;
using System.Net;
using System.Net.Http;
using System.Net.Http.Headers;
using Newtonsoft.Json.Linq;

namespace DeskApiExample
{
	class MainClass

tstachl

<h2>{{email.subject}}</h2>

{% if email.subject contains 'Suggestion' %}
  <h3>This is a suggestion</h3>
{% else %}
  <h3>This is default</h3>
{% endif %}

tstachl

{% if case.group.name == 'Support' %}
  <!-- put the case theme for support here -->
{% elsif case.group.name == 'Internal' %}
  <!-- put the case theme for internal here -->
{% else %}
  <!-- put the case theme for default here -->
{% endif %}

tstachl

{
    "type": "email",
    "subject": "Email Case Subject",
    "priority": 4,
    "status": "open",
    "labels": [
        "Spam",
        "Ignore"
    ],
    "message": {

tstachl

<div class='input-block'>
  <span class='label'>
    CUSTOM FIELD LABEL <span>({{system.snippets.required}})</span>
  </span>
  <div>
    {{ ticket_custom_**CUSTOM FIELD KEY** }}
  </div>
</div>

tstachl

<?php

$date = new DateTime('2015-01-21T20:34:53Z');
$date->setTimezone(new DateTimeZone('Pacific/Chatham'));
echo $date->format(DateTime::ISO8601);