rohi

https://link.liveperson.net/click?key=72AE14107719BF18

OKM  :   https://zmaster.twcable.com:8500/infocenter/index?page=bootTWC

PID :  2300010

Sales ID : 40379

Spanish :: 1-800-892-4357

Business support  ::  1-800-314-7195

CSOC/EROC   ::  1-855-222-7342

Cable card  ::   1-866-532-2598

Bulk account ::  


Northeast	1-844-725-4339
New York City	1-844-528-3792
Carolinas	1-844-725-4318
Lincoln, NE	1-844-209-4492
Midwest	1-844-725-4323
Texas	1-866-701-0795
Pacific West	1-866-550-3211



ir	Was all of your concerns resolved?


Not to worry, you have reached the right person. I am taking the complete ownership of it.
I am sorry to hear that. Let me see what best can be done to get it fixed for you.
Please do not worry about it.  
 Our Remote Monitoring Tools have successfully identified the root cause of the issue you're experiencing with.
I have found that the modem you are using has developed a lot of network static which is impacting the signal transmission coming from our Node and causing network redundancy.
I am going to make a few enhance changes remotely which will surely fix the issue permanently for you.
I believe in a permanent resolution and would like to ensure that my hard work and expertise resolve the concern you came up with today.
I have made the required changes and have cleared the network congestion accumulated on the modem.  
I am remotely verifying the signal transmission to ensure that you never come across such issues in future.
I just want to make sure that you never come across such issues in future.  
Let me update about the ongoing process which is under progress now.
please do not disturb the modem now. It is currently synchronizing with the enhance changes made from my end remotely.
I see that the signals are boosting to a great extent now.
just wait for 2-3 minutes, there after reset the modem from the pin hole on the back of it and am 100% sure the services will be working absolutely fine. I can assure of the best ever services provided by us.
I am being honest with my resolution and services today.
I am sure next time when you have access to the best ever services you're going to remember my hard work and efforts.  
Are you satisfied with my resolution and approach on the chat ?
Just wait for 3 minutes then unplug and re plug the co axial cable connected to the modem and reboot the connected devices.
I can assure of the best ever services there after.  
Please have trust on me.  
To be honest, I have done everything possible to make sure that you have access to the best of our services.
ir4	Are you satisfied with my resolution and approach on the chat ?
After resetting the modem and rebooting the devices you will have the faster speeds instantly.
I can assure of that.  
when it comes to resolution, you can rely on me.
Absolute honor being a part of this interaction.
I am sure that it will make your modem work faster like it was earlier.  
I am being honest with my resolution and services today.
For your convenience, I will share a direct link with you now, this will connect to me directly.
Feel free to connect to me directly on the below link.
ir5	Shall we close this chat as resolved from our end ?


iss1	Please let me know if you have any issues.
ir3	Was I able to resolve your concerns up to your satisfaction today? 
wifi1	Do you see the Wifi network name on your device and if yes, may I know the error you're getting while trying to access Wifi?
st1	I'll standby for you.
bye2	Have a Wonderful day!
bye1	Have a Wonderful night!
tl1	Thank you for letting me know.
ord1	Please make a note of this order number :
tysm	Thank you so much!
check1	Please check if it works fine now.
val1	Anytime for our valued customers.
bye	Take care and Be safe!!!
e1	I request you to please elaborate your issue so that I can assist you in the best possible way.
p1	I see that you are facing issue with the . Am I correct?
p2	I see that you want to . Am I correct?
t1	Thank you.
w1	You are welcome.
do1	Please allow me a minute of your valuable time while I do that for you.
do2	Please let me know once you are done.
tnq	Thank you for being online. I appreciate your patience.
emp	I apologize for the inconvenience caused. I'll do all the possible steps to fix the issue.
fre1	I'm sorry to hear that you've had to contact us repeatedly about the same issue. I assure you, I'll do everything I can to resolve this for you permanently and avoid the possibility of this reoccurring.
fre2	As you are frequently facing the issue let me involve my technical advisor so that you will have best of resolutions.
fre3	I can understand that must be making you feel upset and let us work together in fixing this issue for you.

no1	I hope we are still connected.
no2	I request you to please respond to ensure free flowing of conversation and I need to inform you that if there is no response from your end the chat session will get disconnected automatically.
no3	As there was no response from your end for several minutes the chat session is disconnected automatically. If you need any further assistance please open another chat session so that we may make sure you receive all of the assistance you need. It has been my pleasure to chat with you and hope you have a great day! 
no4	If you face any further issues please click on the below link so that you will be directly connected to me. I am here to assist you in the best possible way.



clo1	We value you as a customer and please feel free to contact us any time if you have any additional queries or concerns as we are here to assist you 24 hours a day, 7 days a week.
ms1	It is my responsibility to put a smile on your face by resolving your issue as quickly as possible.
ms2	I'm glad that I've resolved the issue for you.	
ms4	Thank you for being so polite and patient throughout the chat.
ms5	It was my honor assisting you today.
ms3	You were awesome throughout the chat today. 
ms6	I hope the entire day goes well by assisting valued customers like you. Take good care of yourself and have a great day ahead!



ship1	In this case, I have 2 resolutions for you.
ship2	You can go ahead and replace your box at our nearest local store.
ship3	Or else I can go ahead and ship a new box for you at free of cost from my end.
ship4	Let me know your preference so that we can proceed further.


cannot1	I would have loved to sort this out for you right away. I trust you'll understand my limitation, that I am a member of Online Customer Services Team and have limited access to certain tools and applications due to which I am unable to process your request from my end.
cannot2	I'm bond under limitation and can't go beyond that or else I would have surely helped you with it, trust me on this.
cannot3	I appreciate your patience in this matter and I hope you'll understand my limitation.	

trans1	As it is a Technical Chat Repair for Texas, I will have to transfer this chat to the concerned department who will take care of this for you.
trans2	Please do not disconnect the chat session, this might take a minute or two. So, please stay connected while I refer this chat to the concerned team.


cha1	Let me access your modem remotely so that I could check the required settings and need to change the channel number on modem settings for better performance.
cha2	Good to know information for your future reference for issues related to wi-fi services, please visit our self help article for future reference. This will help you in troubleshooting in future. https://www.timewarnercable.com/en/support/internet/topics/wireless-networking.html

cha3	I would like to highlight & explain the importance of appropriate channel number in the modem settings now.
cha4	Interference and slow speed can be caused by other wireless network and inappropriate settings. In US, there are 13 channels available for use. Most modern routers will automatically detect the least busy channel and use that.
cha5	If we see that our router is broadcasting on the busy channel, then it might be worth changing it to a less common one. Generally, the most preferable channels are 3,6,9 and 11.

frus1	Please be assured I always have the best of intentions when serving my customers. Trust me I will put all my efforts to fix the issue at the earliest for you.
frus2	I do not want to see you upset anymore, I will do all the things which are in my power to fix the issue and make you happy.
frus3	When you do not receive the level of attention you deserve, our entire team is dedicated to correcting the problem, and I will make sure it does not happen to you again.
frus4	I will be sure to share the experience you encountered with our entire team so that everyone re-focuses on the importance of providing quality service for you.
frus5	The same thing happened to me only recently, so I can imagine how frustrating that can be. It's a terrible inconvenience. I will do the best for you to rectify the problem right away.
frus6	I really thank you for alerting me to the bad service you have received and trust me I will also assure you that loyal customers like you will not face such issues in future.
frus7	I understand your frustration and realize that you have spent a lot of time and effort trying to resolve this issue. I certainly value your time and patience and request you to provide me with one last opportunity to resolve this issue.
frus8	What's happened to you is unacceptable and against company policy. Let me consult with my supervisor to see if there is anything extra I can do to help you in this situation.
frus11	I can understand about the outrageous scenarios you have taken through. On behalf of everything that happened to you, I honestly apologize.


ref1	While you are waiting, I will provide you a link for your future reference.
ref2	In the meantime, I will provide you with a helpful link for your future reference.

fix0	I really want to thank you for being supportive and for co­operating with me while I had a chance to fix this issue.
fix1	I appreciate all your efforts. I would not be able to fix this issue without your co-operation.
fix2	I really thank you for giving me the opportunity to assist you.	
fix3	I thank you for your co-operation throughout the chat.
fix4	I appreciate you for being very supportive.
fix5	It was a pleasure chatting with you, you are a valued customer for me.
fix6	You have been a wonderful customer to assist with!

bis1	I can understand how upsetting it must be to not have cable at home as I've been through such situations as well. At the end of the day I am a customer as well.


h1	Hello!
r1	How are you doing?
ght	Glad to know that!

let1	Let me check that for you.
quick1	Please allow me a minute.
gtk	Please save above link for your future reference.

ght1	I'm doing great. Thanks for asking.
t1	Thank you very much.
para	I understand you're experiencing an issue with slow Internet. Am I correct? 

t2	Perfect. Thank you for verifying.
fine1	Is that fine with you?

pull1	Please help me with the phone number or account number to pull up your account details. 

yes1	Yes, please go ahead with your concern.

typo1	Sorry for the typo. Please ignore the above statement.
typo2	I apologize for the sentence that just reached you. That was typed in error. Please ignore it.

prof1	Please be advised that this is a professional chat. I am sorry to inform you that, I will be forced to disconnect the chat if you are using un parliamentary words.


hold1	May I put you on hold for a minute or two please?
hold2	Thank you for being on hold, I appreciate your patience.
hold3	I am sorry this is taking more time than usual, please allow me more two minutes.
hold4	It is taking much longer than it is expected. Please bear with me.

gta0	Please visit the weblink : http://rda.twc.com 
gta1	Let me take control of your computer and check the settings for you. I will try my best to resolve your issue as soon as possible.
gta2	I would like to begin a GoToAssist screen sharing session which enables us to share control of your computer's desktop. I believe it will help resolve your issue. You have the option to resume full control or to stop or pause screen sharing at any time. Is it alright with you for me to begin?
gta3	Please copy and paste the above link in a new tab >> Run the application to start the sharing session.



glad1	I'm glad I was able to help you with the issue.

sorry1	I am sorry to know that.

speed1	Please visit the weblink for the speed test at : www.speedtest.net/ 
emailreset	I suggest you please reset the email password at : https://selfcare.rr.com

pro1	How long have you been experiencing the issue?
pro2	Were there any changes made from the time it was working fine?
pro3	Is the phone line connected directly to modem or the wall jack?
pro4	Is the issue with wired connection or wireless?

res1	I've checked the information for you.

sales1	855-892-1002
cncl	888-892-2253
cncl1	800-222-5355 
promo	1-888-892-2253 
cblcard	1866-532-2598 Hours 8 AM to 11 PM

mail1	You can mail or print this chat transcript by clicking on the envelope or printer icon on the top of this window.


fab1	I am doing fabulous, thank you for asking.

boot1	During the boot process, several things will display on the front panel of the box: BOOT, APP, AIT and OCAP. Finally, the box will display a count down from L-13 to L-1.

online1	I will stay connected. Please let me know once you're done.

done1	I've completed all the troubleshooting steps I'm able to assist you with. I would like to schedule a technician visit so the connections and devices can be physically checked and the issue isolated.

speeds1	The good news is that I can fix this issue now. I just have to send the signals to boost signal levels and change the channel frequencies on routers page. I am going to set up the best channel frequency on your modem. This channel frequency will give you high speeds with consistent connectivity. Can I set up channel frequency for you? 
speeds2	Please allow me a minute to set the best channel frequency for you. I have successfully set the best channel frequency on your modem now and have also sent the signals. To update this on your end.


okay1	Would you be okay with that? 
okay2	Does that work for you?

o1	I see that there is no outage affected in your area. The signals are good from our end.


status1	Please keep me updated with the status. 
status2	May I know the status please?
status3	Thank you for updating me the status.
goal1	My goal was to provide you with an excellent customer service. Did I do that for you today? 


name1	May I have your name please? 
keep1	Please keep me update with the status of reboot.


g1	Great, I am very happy to know that.
ef1	I appreciate your efforts in doing that.
ef2	I appreciate all of your efforts in troubleshooting the issue.


nice1	It was pleasure assisting you today. Thank you for being so polite and patient through out the chat.
nice2	I want to make sure you have the best experience possible today with our chat service. 
longer1	It will not be longer because we know our customers wouldn't be happy with it.

Outages

out1	I see that there is service maintenance going in your area. 
out2	Recently we received so many complaints from the customer's regarding the quality of service. 
out3	Our officials took it serious and appointed the expert network engineers. 
out4	That is the reason for the service maintenance held in your area. 
out5	Once the work is done, you will receive the good quality of service. 
out6	Just now we got an update that, already some of the areas have completed with the work. 
out7	Your area will be done very soon. 
out8	The name of the work is given as "Changing for good". 
out9	Please provide me your preferred contact number for me to schedule the call back. 
out10	I have successfully scheduled a call back and you will be informed as soon as the work is done. 
out11	I am glad that I was able to help you the maintenance information and schedule you a call back to resolve your issue. 
out12	I hope you are happy with my quick assistance. 


ou1	I see that there is an outage in your area.
ou2	I sincerely apologize but there is a system outage that is contributing to the issues you are having right now.
ou3	I will schedule a call back once the services are restored. 
ou4	Is that okay with you?
ou5	May I have your preferred contact number please?
ou6	I have successfully scheduled a call back and you will be informed as soon as the outage is fixed. 
ou7	I'm glad that I was able resolve your concerns by providing the information on outage.



OPENING
***************************************************************************************************************************************************************************************

op1	Thank you for contacting us. My name is Rohi.

PARAPRASHING
***************************************************************************************************************************************************************************************


apo	I apologize for the inconvenience, I will be glad to help you with the issue.

reac	You've reached the right person. I'll take care of this for you right away.

apho	In order to bring up your account details, could you please provide me the phone number that you have used for registering with our account? 

aco	In order to bring up your account details, could you please provide the account number registering with our account? 

addr	Could you please provide me your name and full service address that you have used for registering with our account? 

time1	Please allow me 2 minutes to get some information on your account, this will help me to assist you better.

revi1	Please give me 1-2 minutes while I review the previous chat details.

revi2	Please allow me a moment while I go through your previous chat conversation so theres no need for you to explain the issue again.

min	Please respond for every two minutes. It will help us that we are still connected.

own1	I'll take complete ownership to resolve the issue for you.

own2	I am sorry about the trouble that you are going through with your Internet. I will take complete ownership and get your issue resolved for you.


ty	Thank you.

yw	You're welcome.

mp	My pleasure.

aw	Awesome!

gr	Great!

al	Alright!

fn	Fantastic!

pr	Perfect!

ex	Excellent!

won	Wonderful!

np1	No problem.

nw1	Not to worry about it.

tf1	That's fine.

to1	That's okay.

ta1	That's alright.

tr1	That's right.

trc1	You are absolutely correct.

tyo	Thank you for being online.

pat	I appreciate your patience.

rat	I really appreciate that.

tyc	Thank you for confirming.

tyi	Thank you for the information.

tys	Thank you for being supportive.

tyu	Thank you for understanding.

tyr	Thank you for responding.

typ	Thank you for the permission.

tyso	Thank you so much!

icu	I completely understand your concern.

icu2	I understand.

icu3	I can understand. 

ihope	I hope we are connected.

ihopeu	I hope you understand.

sry	I am sorry to know that.

srh	I am sorry to hear that.

take2	Please take good care of your self!

just1	Just to confirm, 

gla	Sure, I'll be glad to help you with that.

glar	I'll be happy to assist you with your request.

glai	I'll be happy to help you with that information.

gknow	I am glad to know that.

ghear	I am glad to hear that.

letme	Let me check that for you.

letmen	Let me know once you are done.

letmec	Let me check what best I can do for you.

ill	I'll be happy to stay online with you.

iam	I am working on your request.

pgo	Yes, please go ahead.

sgo	Sure, please go ahead.

allo	Please allow me a minute while I work on it.

iso	That would help me isolate the issue. 

isthat	Is that okay with you?

set1	You are all set now!

det1	I'll explain that for you. 

det2	I'll explain that in detailed for you.

put1	I am putting all my efforts and knowledge in this to fix the issue for you.

ver1	Thank you for verifying the account. Your account has been authenticated. This is to make sure that I have the right account and avoid identity theft.

ver2	We value your account security and it is necessary to authenticate whenever sensitive information is involved. I hope you understand.

howmay	How may I assist you today?

notice1	I really appreciate you for getting this to my notice. 


taketime	Please take your time. I'll be happy to stay online with you .

pleasego	Please go ahead. I'll be happy to stay online with you.

prech	I have read your concerns and I will try my best to help you with the issue.

from1	I assure you that, you won't face any issues again.

credit1	Sure, I'll go ahead and process the credits on your account right away for the non-service period.

credit2	I have successfully processed the credits on your account for the non-service period.

spanish1	You have reached English support team. Are you comfortable with English or I can connect you to Spanish support team.

repeat1	I'm sorry to hear that you've had to contact us repeatedly about the same issue. Let me see what best I can do to resolve this for you to avoid the possibility of this reoccurring.

repeat2	Please accept our sincere apologies for the inconvenience you have experienced. I appreciate the time you have taken to bring this to our attention and for giving us an opportunity to rectify the situation. 

PROBING
*********************************************************************************************************************************************************

prob	Let me ask you a few questions to determine the possible cause of the issue. That will help me to isolate the issue.

cable1	Please check if all the cables are finger tight and secure.

cable2	Also ensure all the cables are connected secure and hand-tight.

3party	Just to confirm, is there any external router connected to the modem?

light1	Please provide me the light status of the modem.

light2	Is the online light stable/solid on the modem?

odorad	Are you facing this issue with one device or all the devices connected to it?

error1	Do you see any error message on the screen?

error2	May I have the error code or error message that displayed on the device when you try to connect to your Internet? 

ocorac	Are you facing this issue with particular channel or all the channels?


input1	Please check if you have selected proper input on your TV.

source1	Please press the 'Input/Source' button on your TV remote, keep pressing the 'Input/Source' button until you get the picture.

mnm1	Could you please provide me the make and model of the modem?

mnm2	Could you please provide me the make and model of the cable box?

bill1	I know that bills can be confusing sometimes. Let me have a look at your account to help you better understand what you're being billed for.

bill2	I know that bills can be confusing at times. I am a customer too and I would like to make sure I understand everything that I am paying for. Let me go ahead and pull up your account so we can discuss it.

TROUBLESHOOTING
****************************************************************************************************************************************
ts1	Thank you for being patient and answering all the questions. That would help me isolate the issue.

ts2	I'll guide you through a few troubleshooting steps. Let's work on this to get the issue fixed.

dia1	I am running a test on your service line remotely to check if there are any issues.

dia2	I will run a detailed diagnostic from my end to get to the root cause of the issue.

dia3	I have run the diagnostic from my end and found some network traffic causing this issue. 

dia4	Our diagnostics show that the modem is online but it is receiving some interruption signals.

dia5	I have successfully isolated the issue from my end now. I see that the firmware and boot version on your modem is outdated hence you're experiencing the issue. 

dia6	I will clear them right now from my side.

byp1	Please bypass the third party router and connect your PC/Laptop directly to the modem with a hard wired connection (Ethernel cable) and check are you able to access the Internet now. It would help me isolate the issue.

refrm1	Let me go ahead and send advanced refresh signals to your modem now. This will help in removing the network errors.

refrm2	I have successfully sent the advanced refresh signals to your modem.

refrm3	The refresh signal to get reflected on your modem needs a reboot of the device. I request you to please reboot the modem.

refrm4	Please unplug the power cord from the wall outlet/power outlet, wait for 30 seconds and plug it back in. Also ensure all the cables are connected secure and hand-tight.

refrc1	I'll go ahead and send refresh signals to your cable box now. This will help in removing the network errors.

refrc2	I have successfully sent the advanced refresh signals to your cable box.

refrc3	The refresh signal to get reflected on your cable box needs a reboot of the device. I request you to please reboot the Cable box.

refrc4	Please unplug the power cord from the wall outlet/power outlet, wait for 30 seconds and plug it back in. Also ensure all the cables are connected secure and hand-tight.

boot2	Please wait till the time is displayed on the box.

wait1	Now, let's wait for 1-2 minutes to see if it works.

inform1	Please be informed this will disconnect our chat session if we are connected using the same modem.

offl	I see that the modem is showing as offline and unreachable on my side. Please reboot the modem by unplugging the power cord for 30 seconds and then plug it back in. Also ensure all the cables are connected secure and hand-tight.

speed2	Please let me know the results once it is done. I'll be happy to stay online with you.

ping1	Let me quickly run a ping test on the modem and check if there is any packet loss. 

ping2	Our diagnostics show that the modem is online and is receiving good signals. 

hard1	I recommend you to factory reset the modem. The factory reset button is usually found at the back of the Router/Modem. Using a paper clip or pin, push the reset button in for ten seconds and release.

hard2	Once you hard reset the modem, all the settings and WiFi credentials will set back to default.

history1	I would also suggest you to delete the cookies, cache and browser history from the Internet settings to get faster Internet services.

persist1	I will walk you through some troubleshooting steps and try to fix the issue. However, if the problem still persists we may need to replace your equipment or if not, dispatch a technician to resolve it.

persist2	I am sure the issue will be resolved. If the issue still persist, I will go ahead and schedule a technician visit for you.

twcdigi	Now the TWC as digitalized. Without the cable box you cannot watch the channels. I suggest you to please buy a new cable box or I can order from my end for you.

tel1	I request you to please unplug the cable form TEL1 port and plug it back again to the TEL1 port after 30 seconds.

note1	I have also document a detailed note about this issue on your account.

note2	I have left a detailed note on your account so that you don't have to explain everything again in detail, and the next agent will be able to assist you further.

ci1	Next time this happens, try rebooting your modem by unplugging the power cord like we just did.

cc1	If this happens again, try rebooting your cable box by unplugging the power cord like we just did.

rio	I'll go ahead and reset the modem from my end for you. I am sure that this will be very helpful for you.

expi1	Internet connectivity issues, will be caused due to the networking traffic junk. As I have sent the refresh signals and we rebooted the modem the issue got resolved.

expc1	Cable connectivity issues, will be caused due to the networking traffic junk. As I have sent the refresh signals and we rebooted the box the issue got resolved.

expp1	Phone connectivity issues, will be caused due to the networking traffic junk. As I have sent the refresh signals and we rebooted the modem the issue got resolved.

REMOTE
**********************************************************************************************************************************************************
rem1	Have you tried changing the batteries?

rem2	Are you facing an issue with just one button?

rem3	When you press the lights button on the remote, do you see all the buttons light up on the remote?

rem4	What is the model number of your remote control?

rem5	What is the make of your TV?

guide1	1. Hit the guide button once to bring up the guide menu. 2.Hit the guide button again and it will bring up some filter options. 3. Go to the option on the top that says "All Channels" and press the "OK/Sel" button. 4. The channels should rearrange themselves in a numerical order.

remoter	Press the CBL and REC buttons simultaneously for five seconds. The component LED lights will blink three times in sequence to indicate that the remote has been successfully reset. 

demand1	Now please press the On Demand button using your TWC remote.

demand2	If there is a VOD/VCR switch at the bottom of the keypad, make sure it is switched to the VOD position.


AUTHINTICATION
*****************************************************************************************************************************************************************************

acco1	I'm more than happy to assist you. To get us started, I'm going to need to verify some information. 

acco2	In order to reset your My account password, I need to authenticate you with few details. Please provide me with the below details. 1.Customer code. A Customer Code is a four digit number located at the top right of your bill, under the account number. 

acco3	Could you please help me with the preferred email so that I can send you the reset password link to your mail?

mac1	Could you please provide the MAC address of the equipment? You can find the MAC at the bottom of the modem.

mac2	Please provide me with the mac address which is a 12 digit hexadecimal number labelled as CM MAC. It can be found on the back of the modem.

mac3	Please provide me with the MAC address of the modem which is printed on a sticker, at the bottom or the back of the modem as 12 hexadecimal characters (0-9, A-F). It will be in the form of CM MAC or RF MAC or HFC MAC ID. 

ssn1	In order to help me authenticate the account, could you please provide me with the last four digits of the SSN? 

pin1	Please provide me with the PIN number. The PIN is a 4-digit number that was selected by you and it allows me to authenticate the account.

cust1	Please provide me with your Customer Code. A Customer Code is a four digit number located at the top right of your bill, under the account number.

acc1	For security reasons, could you please confirm the account number?


TWC STORE
****************************************************************************************************************************************************************************
store1	You can replace your modem at our nearest local store address and it is for free of cost. 

store2	Let me provide you with the nearest Spectrum store address for your location and the weblink.

store3	Above is the nearest local store address to your location.

store4	I will also document a detailed note about this issue on the account for your convenience and for the store representative to refer. 

store5	The only thing you have to do is visit your nearest TWC Store and provide your account details and get the box replaced.

shipment1	I am sorry, I do not see any open work order on your account for shipping the modem. In this case, I have two options for you. 1. I can either go ahead and ship another modem for you again. 2. You can visit our nearest local store and pick up a new modem. Which one would you prefer?

twoop1	In this case I have two options to resolve this issue for you. I may send an expert technician to your home to fix this issue or I need you to replace this box with a new box immediately at your nearest local Store. What would you prefer? 


CUSTOMER CARE SOLUTION AND TRANSFERS
******************************************************************************************************************************************************************************************
phoneconn	I will stay online with you until you get connected to them over the phone just in case you may need my assistance.

tran1	As I belong to the technical repair department, I do not have access to make changes to your account. 

tcust	In this case, let me connect this chat to our Customer care team who will assist you further in this regard.

tbill	In this case, let me connect this chat to out Billing team who will assist you further in this regard.

tsale	In this case, let me connect this chat to our Sales team who can assist you further in this regard.

tescal	I need to connect you to our escalation team, who will research on your issue and will provide you the outcome. Is that okay for you? 

ttx	You have reached the Texas technical repair queue. Please stay online while I connect this chat to the appropriate department.

tstay1	Please stay online while I connect you to them. They will have access to this chat conversation. 

tstay2	Please do not disconnect the chat as we would like to have this resolved. 


WIFI
*****************************************************************************************************************************************************************

kit1	I'd like to access your modem page to change some settings on it and fix this issue, shall I go ahead with it?

kit2	I'd like to access your modem page now to provide you all the information, shall I go ahead with it?

kit3	I'd like to access your modem page now to change the WIFI password and Network name, shall I go ahead with it?

wi1	Please open a new tab or browser and type the IP 192.168.0.1 in the address bar (URL bar) and press enter.

wi2	It will prompt for user name and password.

wi3	Please enter the user name as : technician and password as : 

wi4	It will help you to login to your modem\router page. Let me know once you are logged in.

wi5	There you can find the SSID(Network Name) and WPA Pre-Shared Key(Password). You can also change the SSID and password on the same page.

w1	May I know how many devices connected to the Wireless connection?

w2	I request you to please disconnect all the devices connected to the Wireless except the device you are chatting.

wp1	Are you able to see the WIFI network name on the device you are trying to connect?

wp2	Please provide me the new WIFI password and Network name that you would like to change.

wp3	Once I update the wiFi password, if you are chatting with me from the same WiFi network, this chat will get disconnected.

wp4	Also all the devices connected to the WiFi network get disconnected.

wp5	You will have to use your new WiFi password to access the WiFi on all the devices.

wnetwork	Could you please help me with the WIFI network name and password you are trying to connect?

made1	I have successfully made all the required changes on your modem page. This will re synchronize the signals and it will help us in clearing the outdated settings on the modem. 

forgetwifi1	I request you to please click on the WIFI network name in your phone you will see forget option.
forgetwifi2	Click on the forget option it will ask you to enter the WIFI password.
forgetwifi3	Enter the WIFI password and try to connect.

SELF SERVE
***************************************************************************************************************************************************************************************

abv	The link above is for future reference.

mean1	In the meantime good to know information, I will provide you some links for future help. 

mean2	Meantime good to know information, you can always visit our website. 

myacc	Meantime good to know information, you can always visit our website https://myservices.timewarnercable.com/ and sign into your account for setting digital phone features, checking order status, checking for outages, billing, making payments, resetting TWC equipment and check technician visit updates.

myacc2	Just so you know, you can easily access multiple features like My Account and Voice Zone using the My Spectrum app available on Android and IOS based devices. To download the free My Spectrum app, copy this URL for quick access to the app after our chat has been completed: https://mytwc.mpsvcs.com/

smyacc	If you have any issues logging in to your account in future, you can directly visit this link to reset your password: https://registration.timewarnercable.com/password/reset

smyacc2	You can also access this link to reset the password on your own: https://registration.timewarnercable.com/password/reset

sbill	For future reference, you can view your bill using the My TWC App from your mobile phone or tablet and can also check the complete breakdown of your current bill and the last 5 bills from the My Account feature on our website. To access your account, please login to: https://myservices.timewarnercable.com


TV
***************************************************************************************************************************************************

stv	For future reference, please access this link to troubleshoot issues with your Cable TV: https://www.timewarnercable.com/en/support/tv/step-by-step/tv-picture-quality.html

smissing	For future reference, please access this link to troubleshoot issues with your TV channels: https://www.timewarnercable.com/en/support/tv/step-by-step/tv-picture-quality.html

sdemand	You can also find instructions to order or troubleshoot issues with your On Demand program at http://www.timewarnercable.com/en/support/tv/topics/on-demand.html

sremote	For step by step instructions on how to program your remote, you can always visit : http://www.timewarnercable.com/en/support/faqs/faqs-tv/tvtroubles/how-do-i-program-my-cable-remo.html

sdvr	You can also troubleshoot DVR issues on your own by following the steps listed at http://www.timewarnercable.com/en/support/faqs/faqs-tv/dvr_digita/what-should-i-do-if-my-dvr-is-.html

sline	You can also find information relating to channel line-ups and TV listings at http://www.timewarnercable.com/en/tv/channels-lineup.html

spic	For future reference, please access this link to troubleshoot issues with the picture quality of your TV channels: https://www.timewarnercable.com/en/support/tv/step-by-step/tv-picture-quality.html

ssound	For future reference, please access this link to troubleshoot issues with the sound quality of your TV channels: https://www.timewarnercable.com/en/support/tv/step-by-step/tv-picture-quality.html


INTERNET
************************************************************************************************************************

sint	You can also troubleshoot this issue with no internet connectivity on your own by following the steps listed at: http://www.timewarnercable.com/en/support/internet/step-by-step/internet-troubleshooting.html

sinter	In the future if you ever have an issue with intermittent internet connectivity, you can troubleshoot it on your own by visiting: http://www.timewarnercable.com/en/support/internet/step-by-step/internet-troubleshooting.html

sspeed	In the future if you ever have an issue with slow internet speed, you can troubleshoot it on your own by visiting: http://www.timewarnercable.com/en/support/internet/step-by-step/internet-troubleshooting.html

swifi	To Setup and Manage Home WiFi, please visit: http://www.timewarnercable.com/en/support/internet/topics/wireless-networking.html

swifib	If you would like to maximize your home WiFi performance, I would suggest that you take a look at our top 10 tips: http://www.timewarnercable.com/en/support/internet/topics/home-wifi.html

swifik	For instructions on how to view your Wi-Fi name or password, you can always visit http://www.timewarnercable.com/en/support/faqs/faqs-internet/homewifi/how-do-i-change-my-wifi-settings1.html

swific	For instructions on how to change your Wi-Fi name or password, you can always visit http://www.timewarnercable.com/en/support/faqs/faqs-internet/homewifi/how-do-i-change-my-wifi-settings1.html

smodem	You can request for a modem swap or upgrade at http://www.timewarnercable.com/en/support/internet/topics/modem-swap.html	

swifihot	To find the nearest TWC Wifi hotspot you can visit: http://timewarnercable.cellmaps.com/WiFi.html

PHONE
*********************************************************************************************

sp	Should you face any issues with your phone connection in the future and wish to troubleshoot it on your own, please visit: http://www.timewarnercable.com/en/support/phone/step-by-step/phone-troubleshooting.html

spno	In case you are unable to hear a dial tone on your phone in the future, we also offer step-by-step phone troubleshooting instructions at: http://www.timewarnercable.com/en/support/phone/step-by-step/phone-troubleshooting.html

sppoor	Should you face any issues with the quality of your phone calls in the future and wish to troubleshoot it on your own, please visit: http://www.timewarnercable.com/en/support/phone/step-by-step/phone-troubleshooting.html

sp2	To find out the great features available with your phone service, please visit: http://www.timewarnercable.com/en/support/phone/topics/calling-features.html

EMAIL
*********************************************************************************************

semail	For any assistance with your TWC Email, you can always visit http://www.timewarnercable.com/en/support/internet/step-by-step/twc-mail.html

semailu	To find out how to retrieve your TWC Email Username on your own, please visit: http://www.timewarnercable.com/en/support/internet/step-by-step/twc-mail.html#

semailp	To find out how to retrieve your TWC Email Password on your own, please visit: http://www.timewarnercable.com/en/support/internet/step-by-step/twc-mail.html#

semailp2	For security reasons, we'd recommend that you change your password. To do this, please log on to webmail.twc.com

smac	To download and install McAfee antivirus or family protection, please visit http://www.timewarnercable.com/en/support/internet/step-by-step/mcafee-antivirus-and-family-protection.html

soutlook	To set up your email account on Outlook or any other client email, please visit http://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html	

sstore	To locate your nearest local TWC store, please visit http://www.timewarnercable.com/en/support/twc-stores.html	

smove	If you are moving to a new location and would like to see if our My Move service is available in your area, you can visit http://www.timewarnercable.com/en/support/twc-my-move.html or call our team at 1-855-235-4220.	

stech	You can check the appointment details and wish to reschedule or confirm your appointment date and time, please login to your online account at: http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-account-and-billing/appointments/how-can-i-check-the-status-of-.html Here, you can cancel, reschedule or check the status of your work order/appointment.

sapp	To find out what features our available with our TWC TV app, please visit http://www.timewarnercable.com/en/support/faqs/faqs-account-and-billing/mytwcapp/what-can-i-do-with-the-my-twc-.html

smodem	Please visit this link to view a list of modems approved for TWC use: http://www.timewarnercable.com/en/support/internet/topics/lease-or-buy-modem.html

VOICE MAIL	
*****************************************************************************************************************************************************************
svsetup	For step by step instructions on how to set up the voice mail feature, please visit: http://www.timewarnercable.com/en/support/faqs/faqs-phone/voicemail/how-do-i-set-up-my-voicemail.html

svoicer	For step by step instructions on how to retrieve your voice mail messages, please visit: http://www.timewarnercable.com/en/support/faqs/faqs-phone/voicemail/how-do-i-retrieve-my-voicemail.html

svoicea	To find out what your Voicemail Access Number is, please visit: http://www.timewarnercable.com/en/support/faqs/faqs-phone/voicemail/what-is-my-voicemail-access-nu.html

svoicepin	To set your Voicemail PIN, please access the below link to know the PIN for future reference : http://www.timewarnercable.com/en/support/phone/topics/voicemail-setup.html

TWC APP
*****************************************************************************************************************************************************************
sabil	You can also view your bill/manage payments and easily contact TWC for support using the My TWC App from your mobile phone or tablet. To download the free My TWC app, copy this URL for quick access to the app after our chat has been completed: https://mytwc.mpsvcs.com/

saupgrade	You can also upgrade your services from the My TWC app. Please copy the URL (https://mytwc.mpsvcs.com/) to quickly access and download the My TWC app.

savoice	In the future, if you want to access and manage your phone settings and voicemail online, you can access VoiceZone using the My TWC App from your mobile phone or tablet. To download the free My TWC app, copy this URL for quick access to the app after our chat has been completed: https://mytwc.mpsvcs.com/

savoicer	You can now view incoming call logs, listen and manage voicemail messages and manage Call Forward settings on the go using the My TWC App. Just copy this URL to access and download the app on your device: https://mytwc.mpsvcs.com/

savoicea	You can now easily find out your TWC home phone number using the My TWC App. Just copy this URL to access and download the app on your device: https://mytwc.mpsvcs.com/

sadvr	You can now easily schedule/manage the DVR recordings using the My TWC App. Just copy this URL to access and download the app on your device: https://mytwc.mpsvcs.com/

saremote	You can now easily navigate TV channels using the My TWC App. Just copy this URL to access and download the app on your device. https://mytwc.mpsvcs.com/

saall	You can also troubleshoot Cable TV/Phone/Internet issues using the My TWC App from your mobile phone or tablet. To download the free My TWC app, copy this URL for quick access to the app after our chat has been completed: https://mytwc.mpsvcs.com/

saall2	You can also troubleshoot all of your equipment/easily manage your TWC appointments and contact TWC for support using the My TWC App from your mobile phone or tablet. To download the free My TWC app, copy this URL for quick access to the app after our chat has been completed: https://mytwc.mpsvcs.com/

sastore	You can easily find a TWC Store and view where it is on the map using the My TWC App from your mobile phone or tablet. To download the free My TWC app, copy this URL for quick access to the app after our chat has been completed: https://mytwc.mpsvcs.com/

sahot	You can easily use TWC WiFi when you are on the go and contact TWC for support using the My TWC App from your mobile phone or tablet. To download the free My TWC app, copy this URL for quick access to the app after our chat has been completed: https://mytwc.mpsvcs.com/

sachannel	You can easily view your Channel Guide and contact TWC for support using the My TWC App from your mobile phone or tablet. To download the free My TWC app, copy this URL for quick access to the app after our chat has been completed: https://mytwc.mpsvcs.com/

satech	You can view, cancel or modify your appointment from the My Account tab in My Account: https://myservices.timewarnercable.com/ or by downloading the My TWC app using https://mytwc.mpsvcs.com/ 

saoutage	You can also check for known outages or check the status of an outage in your area by logging in to the My TWC App (https://mytwc.mpsvcs.com/) or My Account (https://myservices.timewarnercable.com). You may also contact our Local Office number to receive updates from the IVR.

linkma	https://myservices.timewarnercable.com/
linkst	http://www.timewarnercable.com/en/support/twc-stores.html
linkweb	https://webmail.twc.com/
linkreg	https://registration.rr.com/
linkreg2	http://elb02.activatemymodem.com/landing

FRUSTRATING
***************************************************************************************************************************************************************************************

fust1	I understand you're upset with the issue. I'll do my level best to resolve the issue for you.

fust2	I understand you're really concerned. I'll do my level best to resolve the issue for you.

fust3	I am sorry to hear that, I'll be glad to help you with the issue.

fust4	I have read your concerns, I'll do my level best to resolve the issue for you.

fust5	I understand this might have been frustrating for you, I will try my best to get this all fixed today.

fust6	I will escalate this issue to our back end team.

fust7	We will take your valuable feedback and forward this to our back end team for you.

fust8	I can completely understand. If that happened to me I'd be really upset too. I can imagine how frustrating that must be.

pasu	Please be assured we always have the best of intentions to to provide outstanding service to our customers. 

bis1	We don't want to see our customers upset and inconvenienced. We always strive to create a positive customer experience. 

bis2	My foremost priority over this chat is to see the customer happy with my assistance.

bis3	Please accept our sincere apologies for the less than satisfactory customer service you have experienced with Time Warner Cable. Be assured we always have the best of intentions of providing outstanding customer service to our customers, and we will do our best to address any issues you may have.

upset1	I understand this entire situation has upset you.

upset2	It's reasonable to be upset when you have to spend your personal time on this issue.

upset3	I'm sorry you have had such a bad experience. I assure you, I'll do everything I can to help you with this.

TECHNICIAN
****************************************************************************************

tech1	In this case I will not waste much of your time doing the same steps again.

tech2	I have a better resolution to fix this issue.

tech3	As all the trouble shooting steps are performed. I see that the box has to be tested manually so that I will send an expert technician to your home to fix this issue. 

tech4	I assure you that the technician will definitely fix this issue with his advanced tools also if required he may also replace a new box for you at your place, Is that fine with you? 

tech5	Let me check for the earliest slot available to send a technician to your place. 

tech6	I see that the earliest time for the availability of our technician team to reach your home is on at . Is this time ok for you? 

tech7	You have an option to receive the automated reminders by Phone, E-mail or Text. Please let me know your preferred method of contact so I can set up the automated reminders accordingly.

tech8	What would be the preferred number for the technician to call you before he visit your place? 

tech9	Our normal service calls are free of charge. In the case of service issues that can typically be resolved over the phone or in situations where service issues should are unrelated to Spectrum, we charge a service fee of $49.99. When the technician arrives at your home on (date), he/she will be able to determine the cause of the problem and let you know if there will be a service fee associated with the home visit." 

tech10	The first reminder occurs the night before your appointment. The second reminder occurs on the day of your appointment, approximately one hour before your scheduled time. The final reminder occurs once your technician is on the way to your residence. Also, please make sure there is someone 18 years and older at the location.

tech11	Please keep in mind that since you have chosen to be contacted by phone, the TWC number you will see displayed is (800) 892-2253. You may also see "TIME WARNER CAB" depending on the device you are using. Please be sure to answer these calls, or review any messages left by this number.

tech12	The first reminder occurs the night before your appointment. The second reminder occurs on the day of your appointment, approximately one hour before your scheduled time; at this time you will be asked to confirm that you will be home. The final reminder occurs once your technician is on the way to your residence. Also, please make sure there is someone 18 years and older at the location.

tech13	I have successfully scheduled a technician visit to your place and I have also made a detailed note regarding the issue on your account that will help him to assist you better. 

tech14	I have also document a detailed note about this issue on the account for the technician to refer. Rest assured. If our technician finds an issue with the modem, he will replace it for you. If there are any signal issues, he will fix that for you as well.

tech15	I assure you that once the technician visits your home he will definitely fix the issue. 

tech16	You can check the appointment details and wish to reschedule or confirm your appointment date and time, please login to your online account at: http://www.timewarnercable.com/en/residential-home/support/faqs/faqs-account-and-billing/appointments/how-can-i-check-the-status-of-.html Here, you can cancel, reschedule or check the status of your work order/appointment.

tech17	I am glad that I was able to provide you the resolution by scheduling the tech visit.

tech18	I assure you that you will enjoy all your services, once the technician visits your place. 

tech19	The issue stands resolved as per the chat's prospective as I have provided all the required information that I have.

techcharge	You will be charged $49.99 only if you caused any damage to cable box or to the wires and is not from TWC end.

wall1	If the wall outlet in that room is not activated or set up previously by a technician: then, you will need a technician to visit and install the outlet for you and then connect a new box to it. (this will incur installation charges) 

wall2	However, if you already had TWC services at that wall outlet earlier, then you can have a new box shipped to you or visit the store and directly plug it in.

CLOSING
****************************************************************************************************************************************************************************************************************************

smile1	It is my responsibility to put a smile to each TWC customer with my service.

smile2	It is my responsibility to put a smile on each and every customer's face by resolving their issue as quickly as possible. 

primary1	Your satisfaction is my primary concern.

primary2	We value you as a customer and your satisfaction is most important to us. 

summ	I am glad that I was able to resolve your issue on this chat today. Is there anything else I may assist you with today?

reso1	I just want to make sure that you're happy with the resolution part given by me on this chat. Are you happy with the resolution part given by me on this chat?

conc	Please let me know if you have any more query's or concerns for me.

anyconc	Are there any other questions or concerns I may be able to address for you today?

ir1	Was I able to answer all your questions to your satisfaction from my end? 

ir2	I am glad that, I was able to resolve your concern by providing you the required information.

polite1	Thank you for being patient and polite throughout the chat. 

plea	It was my pleasure assisting you today. 

wond	It was wonderful chatting with you today.

isth	Is there anything else I may assist you with today?

is2	Would you like me to help you with any other details?

goal1	My goal was to provide you with an excellent customer service. Did I do that for you today?

close1	I appreciate your patient approach and cooperation in getting this issue resolved, you have actually been really helpful during our interaction. I want to thank you for the same and generous assistance. It has all been possible due to your efforts and co-operation. 

close2	I hope, things are clear now and you understood concisely the information which I provided you. 

close3	It is my responsibility to help you and answer all your questions. You have been so patient and cooperative, appreciate this. It has been my pleasure to assist you. Have a wonderful and pleasant day ahead. Bye and take care. 

close4	You have been a wonderful customer to assist. It was pleasure chatting with you. 

close5	I want to thank you for being supportive and for co-operating with me while I had a chance to work on this issue. 

close6	I wish I always have supportive customers like you. 

close7	I am glad to know that. Like I said, I will do my best to fix all the issues my customers have. 

custapp1	Thank you for appreciating, it does make a lot of difference.

custapp2	It's such compliments which help us to serve you better.

cls2	We value you as a customer and are here to assist you 24 hours a day, 7 days a week. 

cls1	Thank you for contacting us. 

cls3	I appreciate the time you have taken to chat with us. Thank you for choosing chat support.

sum1	You contacted us regarding and I am glad that I was able to resolve the issue. Is there anything else that I can help you today??

sum2	Was I able to answer all your questions to your satisfaction and resolve the issue from my end?

again1	Again, my name is Rohi T. Thank you for chatting with us. For any future help, please visit www.timewarnercable.com. We value you as a customer and are here to assist you 24 hours a day, 7 days a week. If you would like to take a brief survey, please click on "END CONVERSATION" and the survey will load in this same window. Have a great day ahead.

dis1	I have not heard from you for a few minutes. Please confirm if we are connected.

dis2	I am afraid this chat might get disconnected automatically due to lack of response.

dis3	I understand that something is keeping you busy at this moment, hence I would go ahead and disconnect the chat session. We are closing this chat session due to an extended period of no response. If you still need assistance, please do contact us in the future. We value you as a customer and are here to assist you 24 hours a day, 7 days a week.

SURVEY STATEMENTS
****************************************************************************************************************************************************************************************
sur1	When this chat ends, I hope you can lend me a moment of your time to answer the post chat survey after you end the chat session.   We would love to hear from you! 

sur2	Please click on "END CONVERSATION" and the survey will load in this same window.

sur3	Please click on "NEXT" to take a brief survey once the chat ends. Your feedback is greatly appreciated.

sur4	Please click on (X) and click on ''Stay on the same page''. 

sur5	Please take the survey once the chat ends. Your feedback is very important to me. Thank you for your time. 

OUTAGE
****************************************************************************************
outs1	I have checked the required information for you.
outs2	I have got a good news for you.
outs3	I see that there is a Maintenance work going on at your area now to improve the quality of services.
outs4	Our network engineers are working effectivity on it. This is for enhancing the equipment at the hub.
outs5	Once it is completed all your services will be back.
outs6	For exact ETA, I will go ahead and schedule a call back from IVR once the system outage work is over soon. I am taking the complete ownership of it and I will ensure you will receive a callback at the earliest.
outs7	Would you like me to arrange a call back to your phone number?
outs8	Please provide me your preferred contact number for me to schedule the outage call back.
outs9	Please allow me a moment to update the number you provided on our records.
outs10	I have successfully arranged a call back to your phone number. You will receive a call from us immediately once the work is completed.
outs11	I will make a detailed note about this and escalate this to our engineers to ensure call notifications for all the small updates as well. 
outs12	I glad that I was able to resolve your concern by letting you know about the outage in your area.

OUTLETS
************************************************************************************************************************************************************************************************

outlet1	Please give me 1-2 minutes while I work on the issue.

outlet2	I see that the equipment was not arranged correctly on your account.

outlet3	I have made some necessary changes on your account.

outlet4	I rectified that issue and this will fix the issue for you.

HOT SPOTS
**********************************************************************************************************************************************************************
hot1	http://www.twcwifi.com/
hot2	Accessing the link above will help you find nearest Wifi hotspots across United States. Also, you will be able to find the instructions on how to download our Wifi finder app on your smart phones.
hot3	Please click on the web link to see the available TWC hotspots in your area by entering the area zip code http://coverage.twcwifi.com/
hot4	Once you see the TWC WIFI Hotspots in your area, you will see the network name as TWC Pass point or Pass phrase, all that you will need to do is, please enter your TWC My Account credentials to access to wifi hotspots.
hot5	Please click on the web link http://coverage.twcwifi.com/ to see the TWC Hotspots are available in your coverage area.
hot6	Please enter your area zip code and check the details.

MAXX SPEEDS
*************************************************************************************************************************************************

max1	TWC has improved the speeds and is providing free speed upgrades.

max2	To enjoy this free speed upgrade TWC is replacing all the old modems with new upgraded ones.

max3	This is the reason you got that message.

max4	I see as a loyal TWC customer you qualify for this modem swap.

max5	So you can swap the old modem with a new one at the nearest TWC store or online.

SALES
*******************************************************************************************************************************************************************************************************************

sale1	Before we end the chat, I have an important information to share with you. After we end the chat please click on "END CONVERSATION" and the survey will load in this same window.

sale2	I see as a loyal TWC customer you qualify for this best promotional offer.

sale3	Taking all your requirements and desires into consideration, I have an amazing Internet upgrade offer for you.

sale4	As our TWC has been digitalized now-a-days we are providing many special offers to our new and existing customers that is "Free Maxx Upgrade at low costs". 

sale5	I see as of now you are currently subscribed to Standard Internet package and getting speeds upto Mbps. You can upgrade your package to Extreme Internet package.

sale6	With Standard Internet package, you'll get 15 Mbps speeds and with Extreme Internet package, you'll get 30 Mbps. 

sale7	The good news for you is, you'll get free WiFi services with Extreme package.

sale8	We have a lot of customers upgrading for higher speeds am sure you would like to be benefited.

sale9	Why don't you give it a try?

sale10	You can upgrade the package to Extreme package for $10 more per month. It will be $0.33/per day.

sale11	You can downgrade to your previous package at at time if you don't like this offer, Just contact us we will downgrade it back to your old package at any time that you want. 

sale12	Trust me this offer is definitely going to be more benificial to you.

sale13	If you don't like this package you can downgrade back to your current package at any time, any how the bill will be applied only on your next month bill. 

sale14	I don't want you to miss this amazing offer at a very low cost. 

sale15	I want you to be in the list of customers accessing the world's best speeds. 

sale16	With this you can connect upto 10-15 devices without any slow speeds.

sale17	If you pay an extra of just $9.99 I will upgrade and increase your speeds upto Mbps and you will get a free brand new maxx upgraded modem shipped for free to your home and you will also get WIFI installed free in it. 

Note : If customer has MAXX code on account, with Standard package customer will get 50Mbps speeds and with Turbo package customer will get 100 Mbps.

sale18	Your next bill is going to show a partial charge starting on the day the new service was added to the end of the current billing. You will also see a charge for the service for the month to come as normal. And for the months to come, your monthly services, including the taxes is going to be $

sale19	As we are changing your plan today, you will see some partial charges and credits for the old and new one in your next monthly bill.

saleno1	No problem. It's just to inform you with the best promotional offer.

saleno2	Whenever you want to upgrade your plan, please feel free to chat us back again, we are here to assist you round the clock.

MY SALES ID
*************************************************************************************************************************************************
40379


Helpful links:
1. Cornerstone: https://login.twcable.com/?returnURL=Cornerstone
2. CSG BILLING SYSTEM: https://webapps.csgweb.com
3. Outages: http://teamtexas.twcable.com/customercare/TOCAlerts/default.aspx
4. Key: http://key.twcable.com/
5. Unified: https://rdc-unified.texas.rr.com/
6. STB Menu Simulator: http://aad2.twcable.com:84/MDNODN/Default.html
7. TWC Vault: http://www.twcvault.com/
8. Chasms: www.chasms.com
9. Rio : https://rio.twcable.com
10. Webmail: https://webmail.twc.com/ Id : webmailtest@socal.rr.com Password:Passw0rd
11. Online account: http://www.timewarnercable.com/en/residential.html ID: Laredo1234 Pass:ltest1234
12. Nyroc: https://tools.texas.rr.com/
13. Bravo: https://www.easyrecognition.com/login/index?id=bravo.247-inc
14. ION: https://ion.247customer.net/ion 
15. QRA: http://247-gs/qra/
16. Promotion: https://www.timewarnercable.com/residential/order?type=ebf
17. Modem Activation: http://elb02.activatemymodem.com/landing
18. Feed Back Email: twcable.help@twcable.com
19. To Rest online account: https://login.timewarnercable.com/PasswordHelp/ForgottenPassword.aspx
http://apps.los.twcable.com/VHICCSSecurityResetWeb/
https://support.twcable.com
http://www.nutelecom.net/reboot-modem/

Good