app/models/ticket_reply.rb

gistfile1.txt

class TicketReply < ActiveRecord::Base
attr_accessible :ticket_id,:email, :from_email, :from_name, :headers, :html, :sender, :subject, :tags, :text, :to, :notification_status, :message
belongs_to :ticket

before_save :create_message
before_save :create_from_to

def create_message
h = self.html.split('>').first
if h.scan("
").empty?
f = h
else
f = h.split('
').first[15..-1]
end

self.message = f
end

def create_from_to
if self.from_email == self.ticket.contact.email
fm = self.ticket.business.callred_email
fn = self.ticket.business.name
else
fm = self.ticket.user.callred_email
fn = self.ticket.user.name
end

if self.to == self.ticket.business.callred_email
  tm = self.ticket.business.email
  tn = self.ticket.business.name
else
  tm = self.ticket.user.email
  tn = self.ticket.user.name
end


self.from_mail = fm
self.from_name = fn
self.to_mail = tm
self.to_name = tn
end

end