JWP Issue Report Template

jwpIssueTemplate.md

Issue Summary:

Given Some Conditions,
When A Certain Action-is-Taken or Specific-Stimulus-Occurs,
It Results In This Unexpected Situation/Response

JWP SDK Ver #:

iOS SDK 3.9.0

OS Version:

iOS 13.3

Device make & model:

iPhone 8+ (and Simulator)

IDE:

Xcode 11.2

Video or Screenshots:

Caption: In the following screenshot, you will see the issue in XYZ part of the screen, etc. [screenshot here]

[video here]

JWP SDK Issue Reproduction/Demo App:

1. Take our minimal reproduction app from here: https://github.com/jwplayer/jwplayer-sdk-ios-demo
2. Add just enough code to make it break -- and reproduce the issue.
3. Zip it, and attach it here.

Steps to reproduce:

1. Open.
2. Tap the specific place to get to the player.
3. Try the Button.
4. Observe the Thing.

Expected Behavior:

Does the Thing.

Actual Behavior:

Doesn't Do the Thing.
Optional: Does Another Thing instead.

Log / Stack Trace of exceptions, errors, etc:

A problem has been detected and Windows has shut down to prevent damage to your computer.

0x000000C2	BAD_POOL_CALLER

Only GOOD or NICE pool callers can be handled.
etc.

Notes:

This issue is preventing us/the customer from upgrading to the latest and greatest SDK version.
This is bad because the latest SDK version has a that new killer feature all our app's users want to use.