Triage process
Problem, user need or idea: Proposed solution:
- P1 high frequency high impact
- P2 low frequency, high impact
- P3 high frequency, low impact
- P4 low frequency, low impact
Examples of high impact - a problem affects users during an essential process (expenses and payments > onboarding and registration > contributing) with no workaround.
High frequency - >10% of users affected (measured as a proportion of total potential users for this case).