Support templates from the post, "How to Make Your Customers Better at Customer Support." Please follow the guide here for instructions on how to best implement the templates: http://www.supportdash.com/customers-better-customer-support

Envato

<h3>How to Get Better, Faster Support</h3>
<p>Please follow these eight steps when you ask a question.  It helps us provide you with better support.</p>

<p>The Steps:</p>
<ol>
  <li><a href="#sd-search">Search First</a></li>
	<li><a href="#sd-ask">Ask the Right Person</a></li>
	<li><a href="#sd-tell">Tell Us What is Wrong</a></li>
	<li><a href="#sd-state">State Your Original Goal</a></li>
	<li><a href="#sd-list">List the Symptoms</a></li>
	<li><a href="#sd-what">What Happened Before the Symptoms?</a></li>
	<li><a href="#sd-what">What Have You Tried Already?</a></li>
	<li><a href="#sd-share">Share Your Environment</a></li>
</ol>

<hr />

<h3>Before You Ask</h3>
<h4 id="sd-search">1) Search First</h4>
<p>Before asking any questions, please check our FAQ and documentation.</p>

<h4 id="sd-ask">2) Ask the Right Person</h4>
<p>Please only send us questions about our products.</p>

<h3>The Subject Line</h3>
<h4 id="sd-tell">3) Tell Us What is Wrong</h4>
<p>Please refrain from using phrases like "I need help" or "Help needed- urgent" in your subject lines.  Write your subject line in <strong>Object - Deviation</strong> format.</p>

<p>Examples:</p>
<ul>
	<li>"Logo in header not showing"</li>
	<li>"Read more links on blog page lead to 404 pages"</li>
	<li>"Slider and header - large gap between them"</li>
</ul>
<p>This quickly tells us what you are having trouble with and how it is different from normal.</p>

<h4 id="sd-state">4) State Your Original Goal</h4>
<p>If you want to make a change to your site tell us your original goal.</p>

<p>BAD Examples:</p>
<ul>
	<li>"How can I get the wrapper background to override the header background?"</li>
	<li>"Can I get the wrapper background to override the header background?"</li>
</ul>
GOOD Example:
<ul>
	<li>"How can I change the site's background color?"</li>
</ul>
By stating your original goal, we can help you find the best course of action for achieving it.

<h3>The Message</h3>

<h4 id="sd-list">5) List the symptoms</h4>
<p>State any other symptoms your site is having.</p>

<p>Examples:</p>
<ul>
	<li>My logo disappeared</li>
	<li>My site is loading slower</li>
	<li>Posts won't save</li>
</ul>
<p>If you get an error message, please copy and paste the entire error for us to see.</p>

<h4 id="sd-what">6) What Happened Before the Symptoms?</h4>
<p>Include what happened before the symptoms started showing.</p>

<p>Examples:</p>
<ul>
	<li>I installed a new plugin</li>
	<li>I just published a new post</li>
	<li>A scheduled backup just finished</li>
</ul>
<p>Include them in the order they happened if you can remember.</p>

<h4>7) What have you tried already?</h4>
<p>If you've made an attempt to fix the issue yourself, let us know what you've tried already.</p>

<p>Example:</p>
<ul>
	<li>"I tried reducing the padding on the nav bar, but it didn't move"</li>
</ul>

<h4 id="sd-share">8) Share Your Environment</h4>
<p>What is your:</p>
<ul>
	<li>URL</li>
	<li>Browser</li>
	<li>Current WordPress version (find in the bottom-right corner of your admin menu)</li>
	<li>Is WordPress Multisite active?</li>
</ul>
<p>If your question is related to a specific theme or plugin, please state the current version you are using.  This can be found in the "Themes" or "Installed Plugins" menus respectively.</p>

<h3>One More Thing!</h3>
<p>We love solving problems!  If the solution we sent you works, please take a minute to let us know.  We take great satisfaction in assisting our customers.</p>

<p><strong>Following the steps above helps us tremendously in providing you with the best support we can. </strong></p>

Full HTML

<h1>How to Get Better, Faster Support</h1>
<p>Please follow these eight steps when you ask a question.  It helps us provide you with better support.</p>

<p>The Steps:</p>
<ol>
  <li><a href="#sd-search">Search First</a></li>
	<li><a href="#sd-ask">Ask the Right Person</a></li>
	<li><a href="#sd-tell">Tell Us What is Wrong</a></li>
	<li><a href="#sd-state">State Your Original Goal</a></li>
	<li><a href="#sd-list">List the Symptoms</a></li>
	<li><a href="#sd-what">What Happened Before the Symptoms?</a></li>
	<li><a href="#sd-what">What Have You Tried Already?</a></li>
	<li><a href="#sd-share">Share Your Environment</a></li>
</ol>

<hr />

<h2>Before You Ask</h2>
<div class="step">
<h3 id="sd-search">1) Search First</h3>
<p>Before asking any questions, please check our FAQ and documentation.</p>

</div>
<div class="step">
<h3 id="sd-ask">2) Ask the Right Person</h3>
<p>Please only send us questions about our products.</p>

</div>
<h2>The Subject Line</h2>
<div class="step">
<h3 id="sd-tell">3) Tell Us What is Wrong</h3>
<p>Please refrain from using phrases like "I need help" or "Help needed- urgent" in your subject lines.  Write your subject line in <strong>Object - Deviation</strong> format.</p>

<p>Examples:</p>
<ul>
	<li>"Logo in header not showing"</li>
	<li>"Read more links on blog page lead to 404 pages"</li>
	<li>"Slider and header - large gap between them"</li>
</ul>
<p>This quickly tells us what you are having trouble with and how it is different from normal.</p>

</div>
<div class="step">
<h3 id="sd-state">4) State Your Original Goal</h3>
<p>If you want to make a change to your site tell us your original goal.</p>

<p>BAD Examples:</p>
<ul>
	<li>"How can I get the wrapper background to override the header background?"</li>
	<li>"Can I get the wrapper background to override the header background?"</li>
</ul>
GOOD Example:
<ul>
	<li>"How can I change the site's background color?"</li>
</ul>
By stating your original goal, we can help you find the best course of action for achieving it.

</div>
<h2>The Message</h2>
<div class="step">
<h3 id="sd-list">5) List the symptoms</h3>
<p>State any other symptoms your site is having.</p>

<p>Examples:</p>
<ul>
	<li>My logo disappeared</li>
	<li>My site is loading slower</li>
	<li>Posts won't save</li>
</ul>
<p>If you get an error message, please copy and paste the entire error for us to see.</p>

</div>
<div class="step">
<h3 id="sd-what">6) What Happened Before the Symptoms?</h3>
<p>Include what happened before the symptoms started showing.</p>

<p>Examples:</p>
<ul>
	<li>I installed a new plugin</li>
	<li>I just published a new post</li>
	<li>A scheduled backup just finished</li>
</ul>
<p>Include them in the order they happened if you can remember.</p>

</div>
<div class="step">
<h3>7) What have you tried already?</h3>
<p>If you've made an attempt to fix the issue yourself, let us know what you've tried already.</p>

<p>Example:</p>
<ul>
	<li>"I tried reducing the padding on the nav bar, but it didn't move"</li>
</ul>
</div>
<div class="step">
<h3 id="sd-share">8) Share Your Environment</h3>
<p>What is your:</p>
<ul>
	<li>URL</li>
	<li>Browser</li>
	<li>Current WordPress version (find in the bottom-right corner of your admin menu)</li>
	<li>Is WordPress Multisite active?</li>
</ul>
<p>If your question is related to a specific theme or plugin, please state the current version you are using.  This can be found in the "Themes" or "Installed Plugins" menus respectively.</p>

</div>
<h2>One More Thing!</h2>
<p>We love solving problems!  If the solution we sent you works, please take a minute to let us know.  We take great satisfaction in assisting our customers.</p>

<p><strong>Following the steps above helps us tremendously in providing you with the best support we can. </strong></p>

WordPress

<strong>How to Get Better, Faster Support</strong>
Please follow these eight steps when you ask a question.  It helps us provide you with better support.

<strong>1) Search First</strong>
Before asking any questions, please check our FAQ and documentation.

<strong>2) Ask the Right Person</strong>
Please only send us questions about our products.

<strong>3) Tell Us What is Wrong</strong>
Please refrain from using phrases like "I need help" or "Help needed- urgent" in your subject lines.  Write your subject line in <em>Object - Deviation</em> format.

Examples:
<ul>
  <li>"Logo in header not showing"</li>
	<li>"Read more links on blog page lead to 404 pages"</li>
	<li>"Slider and header - large gap between them"</li>
</ul>
This quickly tells us what you are having trouble with and how it is different from normal.

<strong>4) State Your Original Goal</strong>
If you want to make a change to your site tell us your original goal.

BAD Examples:
<ul>
	<li>"How can I get the wrapper background to override the header background?"</li>
	<li>"Can I get the wrapper background to override the header background?"</li>
</ul>
GOOD Example:
<ul>
	<li>"How can I change the site's background color?"</li>
</ul>
By stating your original goal, we can help you find the best course of action for achieving it.

<strong>5) List the symptoms</strong>
State any other symptoms your site is having.

Examples:
<ul>
	<li>My logo disappeared</li>
	<li>My site is loading slower</li>
	<li>Posts won't save</li>
</ul>
If you get an error message, please copy and paste the entire error for us to see.

<strong>6) What Happened Before the Symptoms?</strong>
Include what happened before the symptoms started showing.

Examples:
<ul>
	<li>I installed a new plugin</li>
	<li>I just published a new post</li>
	<li>A scheduled backup just finished</li>
</ul>
Include them in the order they happened if you can remember.

<strong>7) What have you tried already?</strong>
If you've made an attempt to fix the issue yourself, let us know what you've tried already.

Example:
<ul>
	<li>"I tried reducing the padding on the nav bar, but it didn't move"</li>
</ul>

<strong>8) Share Your Environment</strong>
What is your:
<ul>
	<li>URL</li>
	<li>Browser</li>
	<li>Current WordPress version (find in the bottom-right corner of your admin menu)</li>
	<li>Is WordPress Multisite active?</li>
</ul>
If your question is related to a specific theme or plugin, please state the current version you are using.  This can be found in the "Themes" or "Installed Plugins" menus respectively.

<strong>One More Thing!</strong>
We love solving problems!  If the solution we sent you works, please take a minute to let us know.  We take great satisfaction in assisting our customers.

<strong>Following the steps above helps us tremendously in providing you with the best support we can.</strong>