map-owner-id.js

/*
 "agent" is the name that the agent has in the Admin Dashboard/their
 customer-facing name
 */
 /*
 You can use whatever variable you want to identify the hubspot-owner-id, here,
 I have used "id". You will need to identify whatever varible you decide to use
 by putting something like "var id;" in your main code (most likely in a place
 where you are defining other variables and then you'll put the following code
 in your SnapEngage code after the line that says "Place your SnapEngage JS API
 code below"
 */

SnapEngage.setCallback('ChatMessageReceived', function (agent, msg) {
    if (agent === 'Ken') { id = 11576622; }
    else if (agent === 'Maricela') { id = 14485590; }
    else if (agent === 'Alberto') { id = 14485520; }
});