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CcDora/processTicketDataSet.py

Last active November 29, 2017 15:51
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Python AWS Lambda function: processes input data from Amazon Lex and forwards the data to recipient's email address using AWS Simple Email Service (SES).
Raw
processTicketDataSet.py
#Invoke this AWS Lambda function with an input event similar to the sample in testInputData.txt file
import logging
import boto3
from botocore.exceptions import ClientError
import os
logger = logging.getLogger()
logger.setLevel(logging.DEBUG)
def lambda_handler(event, context):
logger.debug('Entering Lex data processing')
logger.debug('Printing received event data')
logger.debug(event)
# Define constants
SENDER = "Helpdesk Caller <sender@domain.com>"
RECIPIENT = "recepient@domain.com"
AWS_REGION = "us-east-1"
CHARSET = "UTF-8"
# Parse data from Lex bot
ticketSubject = event['currentIntent']['slots']['SubjectLine']
ticketText = event['currentIntent']['slots']['Text']
ticketProductCategory = event['currentIntent']['slots']['TicketProduct']
callerRegion = event['currentIntent']['slots']['City']
openTicketConfirmationStatus = event['currentIntent']['confirmationStatus']
logger.debug('Data picked up from lex ' + ticketSubject
+ ticketText + ticketProductCategory + callerRegion
+ openTicketConfirmationStatus)
# Build e-mail content
emailSubject = ticketSubject
emailBody = """
<html>
<head></head>
<body>
Hi Support,<br><br>
A new ticket request has arrived in your queue.
<p><b>Ticket category: </b>%s
</p><p><b>Caller region: </b>%s
</p><p><b>Ticket content: </b>%s
</p><p>Please try to handle the request as soon as possible.
</p><p><i>--Self-service-ticketing-system--</i></p>
</body>
</html>""" % (ticketProductCategory, callerRegion, ticketText)
logger.debug(emailBody)
# Send email using SES resource
sesClient = boto3.client('ses',region_name=AWS_REGION)
try:
response = sesClient.send_email(
Destination={
'ToAddresses': [
RECIPIENT,
],
},
Message={
'Body': {
'Html': {
'Charset': CHARSET,
'Data': emailBody,
},
},
'Subject': {
'Charset': CHARSET,
'Data': emailSubject,
},
},
Source=SENDER,
)
# Display an error if something goes wrong.
except ClientError as e:
print(e.response['Error']['Message'])
else:
print("Email sent! Message ID:"),
print(response['ResponseMetadata']['RequestId'])
# Return sucess to Amazon Connect IVR
return{
"dialogAction":
{"type": "Close",
"fulfillmentState": "Fulfilled",
"message": {
"contentType": "PlainText",
"content": "Your ticket data has been saved."
}
}
}
Raw
testInputData.json
{
"currentIntent": {
"dialogState": "ReadyForFulfillment",
"intentName": "CollectTicketProperties",
"message": null,
"responseCard": null,
"slotToElicit": null,
"slots": {
"City": "Boston",
"SubjectLine": "Not able to use the webchat",
"Text": "I can't reach the client webchat please assist",
"TicketProduct": "Webchat"
},
"confirmationStatus": "confirmed"
}
}
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