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@ChuckJHardyGA
Last active January 26, 2017 20:03
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Hackfest Jan 2017

Automated Online C&W Onboarding

Hackfest Jan 2017

  • Katie Sobray
  • Max Miller
  • Tim Dussinger
  • Chuck Hardy

Context

MAX Talks


Problems

  • We email surveys to students that did not attend a course
  • Inaccurate Lead scoring
  • Inaccurate survey response rate
  • Daily repetitive manual tasks

Example of Daily repetitive manual tasks

Every day Maya Jimenez, Online Course Producer (C&W + WDIR) does the following:

  • Logs into Core to find all online C&W courses starting the next day
  • For each result grabs all the student emails
  • In Gmail selects a specific template
  • Add the Student email addresses
  • Generate a Zoom session and populate email
  • Populates the template with details about the next C&W online instance
  • Sends email

Still going

After the C&W Online session

  • Downloads CSV from Zoom
  • Checks how many people attended from longer than a few minutes to establish attendendance rates
  • Downloads the recording from Zoom
  • Sends another email to student with recording
  • Reminds students to complete survey

Solution

Automate the process


Benifits

  • Complex survey sending and check-in automation logic can be removed and replaced
  • Paves the way for future manual process automation like Slack invites
  • Maya Jimenez can focus on what really matters and save XXXXXXXXXXX MONEY

Finally

We want to take a one Developer for one full sprint to solve this issue.


Questions

ss

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