Using the mouse, confirm the problem.
Right-click Start menu, open Device Manager
Can also Event Viewer: Event 411, Kernel-PnP (Log Name: Microsoft-Windows-Kernel-PnP/Device Configuration, Source: Kernel-PnP, Event ID: 411, Level: Error, User: SYSTEM, Task Category: None)
Device status:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Using mouse, click Start, Windows Ease of Access folder, On Screen Keyboard
Using mouse, Right-click Start, Windows PowerShell (Admin)
regedit
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4d36e96b-e325-11ce-bfc1-08002be10318}
there are many similar keys, look for the matching 96b {4d36e96b-e325...
(Default) change to keyboard
UpperFilters change to only kbdclass
It's normal to get a popup saying Multi String formatted
Reboot
Device Manager
- HID Keyboard Device
- Standard PS/2 Keyboard
Update driver
Browse my computer for drivers
Let me pick from a list of available drivers on my computer
Select, Next