create_crm_deal_on_desk_ticket_creation.js

//Validating Ticket ID
if(ticket_id != null )
{
//Getting Ticket entry
	//Replace your Organization ID for 'xxx'
ticket_entry = zoho.desk.getRecordById(xxx,"tickets",ticket_id);
//Validating Ticket entry
if(!ticket_entry.isEmpty())
{
//Getting Account ID
	account_id = ticket_entry.get("accountId");
//Validating Account ID
	if(account_id != null && account_id.trim() != "")
	{
//Getting Account entry
		//Replace your Organization ID for 'xxx'
		account_entry = zoho.desk.getRecordById(xxx,"accounts",account_id);
//Validating Account entry
if(!account_entry.isEmpty() && account_entry.containKey("zohoCRMAccount"))
{
//Getting CRM Account ID
	crm_map = account_entry.get("zohoCRMAccount");
	crm_account_id = crm_map.get("id");
//Validating CRM Account ID
	if(crm_account_id != null && crm_account_id.trim() != "")
	{
		//Putting values to create Deal
		account_map = Map();
		account_map.put("id", crm_account_id);
		update_map = Map();
		update_map.put("Account_Name", account_map);
		ticket_subject = ticket_entry.get("subject");
		update_map.put("Deal_Name", ticket_subject);
		close_date = ifnull(ticket_entry.get("dueDate"),zoho.currentdate);
		update_map.put("Closing_Date", close_date);
		//Creating Deal entry	
		create_deal = zoho.crm.createRecord("Deals",update_map);
		if(!create_deal.isEmpty() && create_deal.containKey("status") && create_deal.get("status") == "error")
{
info "Error in creating Deal: "+create_deal;
}
else 
{
info "Deal created successfully";
}
	}
	else 
{
	info "CRM Account ID is empty";
}
	}
	else 
{
	info "Invalid Account response";
}
		
	}
	else 
{
	info "Invalid Account ID";
}
}
else 
{
	info "Invalid Ticket response";
}
}
else 
{
	info "Invalid Ticket ID passed";
}