Dayjo/log.txt

## log.txt
4:41:55 PM System Rober H has joined the chat!
4:42:37 PM Rober H Thank you for contacting live support! My name is Rober, please allow me a few moments while I pull up your account and research your initial questions provided before the chat began.
4:44:01 PM Rober H Hello do you need help with billing ?
4:44:10 PM dayjoaspen Hello, my accounts have been suspended due to billing failure, however when I went to go pay the bill, it appears I am being over billed. If you look at all previous invoices, I am being charged $34.95 per month + VAT which totals $41.94, however this month it is charging me $41.95 (the inc vat price) + VAT totalling $50.34, can you explain why this has changed?
4:45:18 PM dayjoaspen I was not consulted nor informed of any changes to billing
4:46:45 PM Rober H I will need to check your billing account here in order to properly assist you further, are you able to verify ?
4:47:23 PM dayjoaspen I tried, but the login failed, I can try again.
4:47:35 PM dayjoaspen There.
4:49:10 PM Rober H Thank you for verifying.
4:49:11 PM Rober H Let me take a look one moment.
4:55:05 PM Rober H In an effort to ensure best in class service and top-notch server performance, this invoice reflects the new increased recurring price for this product.

At HostGator, we believe in providing our customers with high quality hosting services at great prices. Over the last decade, we have been proud to maintain our pricing levels, even as we continued to invest in technology improvements and customer care. Unfortunately, those costs have risen, and in order for us to remain competitive and continue to invest in our business, we need to increase our pricing.
4:56:41 PM dayjoaspen It's not really acceptable to simply start charging me more without any sort of consent.
4:56:47 PM dayjoaspen I wasn't notified
4:58:24 PM dayjoaspen Considering that I have actually been a customer for the past decade, I would have thought that your 'best in class service' would have approached those people who have spent significant amounts of money on hosting and communicated the intent to increase the price of my contract.
4:58:48 PM Rober H We did sent out an email, I apologize if you did not receive it.

( also per of terms of service that you agree upon sign up we don't have to notify you of price increase but we like to so we sent emails )
4:59:25 PM Rober H I understand, please allow me a moment here.
4:59:36 PM dayjoaspen I understand the need to remain competitive, but raising your prices does the opposite. Technology is getting cheaper, and hosting is getting equally cheaper. I'm really disappointed that this is the situation
5:01:56 PM Rober H Thank you for being patient, I am still working on this for you.
5:02:29 PM Rober H Transferring you to someone that can help you with this .
5:04:53 PM dayjoaspen Right ok..
5:04:53 PM System This chat session has ended.
	4:41:55 PM System Rober H has joined the chat!
	4:42:37 PM Rober H Thank you for contacting live support! My name is Rober, please allow me a few moments while I pull up your account and research your initial questions provided before the chat began.
	4:44:01 PM Rober H Hello do you need help with billing ?
	4:44:10 PM dayjoaspen Hello, my accounts have been suspended due to billing failure, however when I went to go pay the bill, it appears I am being over billed. If you look at all previous invoices, I am being charged $34.95 per month + VAT which totals $41.94, however this month it is charging me $41.95 (the inc vat price) + VAT totalling $50.34, can you explain why this has changed?
	4:45:18 PM dayjoaspen I was not consulted nor informed of any changes to billing
	4:46:45 PM Rober H I will need to check your billing account here in order to properly assist you further, are you able to verify ?
	4:47:23 PM dayjoaspen I tried, but the login failed, I can try again.
	4:47:35 PM dayjoaspen There.
	4:49:10 PM Rober H Thank you for verifying.
	4:49:11 PM Rober H Let me take a look one moment.
	4:55:05 PM Rober H In an effort to ensure best in class service and top-notch server performance, this invoice reflects the new increased recurring price for this product.

	At HostGator, we believe in providing our customers with high quality hosting services at great prices. Over the last decade, we have been proud to maintain our pricing levels, even as we continued to invest in technology improvements and customer care. Unfortunately, those costs have risen, and in order for us to remain competitive and continue to invest in our business, we need to increase our pricing.
	4:56:41 PM dayjoaspen It's not really acceptable to simply start charging me more without any sort of consent.
	4:56:47 PM dayjoaspen I wasn't notified
	4:58:24 PM dayjoaspen Considering that I have actually been a customer for the past decade, I would have thought that your 'best in class service' would have approached those people who have spent significant amounts of money on hosting and communicated the intent to increase the price of my contract.
	4:58:48 PM Rober H We did sent out an email, I apologize if you did not receive it.

	( also per of terms of service that you agree upon sign up we don't have to notify you of price increase but we like to so we sent emails )
	4:59:25 PM Rober H I understand, please allow me a moment here.
	4:59:36 PM dayjoaspen I understand the need to remain competitive, but raising your prices does the opposite. Technology is getting cheaper, and hosting is getting equally cheaper. I'm really disappointed that this is the situation
	5:01:56 PM Rober H Thank you for being patient, I am still working on this for you.
	5:02:29 PM Rober H Transferring you to someone that can help you with this .
	5:04:53 PM dayjoaspen Right ok..
	5:04:53 PM System This chat session has ended.