call_overflows_studio_flow.json

{
  "description": "IVR",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "event": "incomingMessage"
        },
        {
          "next": "gather_input_firstName",
          "event": "incomingCall"
        },
        {
          "event": "incomingRequest"
        }
      ],
      "properties": {
        "offset": {
          "x": 250,
          "y": 50
        }
      }
    },
    {
      "name": "gather_input_firstName",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "next": "gather_input_firstName",
          "event": "keypress"
        },
        {
          "next": "set_firstName",
          "event": "speech"
        },
        {
          "next": "gather_input_firstName",
          "event": "timeout"
        }
      ],
      "properties": {
        "voice": "Polly.Salli",
        "speech_timeout": "auto",
        "offset": {
          "x": 120,
          "y": 260
        },
        "loop": 1,
        "finish_on_key": "",
        "say": "Hello, Thank you for calling COVID help line. Please say your FirstName",
        "language": "en-US",
        "stop_gather": false,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 5
      }
    },
    {
      "name": "set_firstName",
      "type": "set-variables",
      "transitions": [
        {
          "next": "gather_input_lastName",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{widgets.gather_input_firstName.SpeechResult}}",
            "key": "firstName"
          }
        ],
        "offset": {
          "x": 130,
          "y": 510
        }
      }
    },
    {
      "name": "gather_input_lastName",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "next": "gather_input_lastName",
          "event": "keypress"
        },
        {
          "next": "set_lastName",
          "event": "speech"
        },
        {
          "next": "gather_input_lastName",
          "event": "timeout"
        }
      ],
      "properties": {
        "voice": "Polly.Salli",
        "speech_timeout": "auto",
        "offset": {
          "x": 120,
          "y": 750
        },
        "loop": 1,
        "finish_on_key": "",
        "say": "Please say your lastName",
        "language": "en-US",
        "stop_gather": false,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 5
      }
    },
    {
      "name": "set_lastName",
      "type": "set-variables",
      "transitions": [
        {
          "next": "gather_input_age",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{widgets.gather_input_lastName.SpeechResult}}",
            "key": "lastName"
          }
        ],
        "offset": {
          "x": 140,
          "y": 1000
        }
      }
    },
    {
      "name": "gather_input_age",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "next": "set_age",
          "event": "keypress"
        },
        {
          "next": "set_speech_age",
          "event": "speech"
        },
        {
          "next": "gather_input_age",
          "event": "timeout"
        }
      ],
      "properties": {
        "voice": "Polly.Salli",
        "number_of_digits": 2,
        "speech_timeout": "auto",
        "offset": {
          "x": 120,
          "y": 1250
        },
        "loop": 1,
        "finish_on_key": "#",
        "say": "Please enter your age",
        "language": "en-US",
        "stop_gather": true,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 5
      }
    },
    {
      "name": "set_age",
      "type": "set-variables",
      "transitions": [
        {
          "next": "set_phoneNumber",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{widgets.gather_input_age.Digits}}",
            "key": "age"
          }
        ],
        "offset": {
          "x": -90,
          "y": 1530
        }
      }
    },
    {
      "name": "set_speech_age",
      "type": "set-variables",
      "transitions": [
        {
          "next": "set_phoneNumber",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{widgets.gather_input_age.SpeechResult}}",
            "key": "age"
          }
        ],
        "offset": {
          "x": 350,
          "y": 1530
        }
      }
    },
    {
      "name": "set_phoneNumber",
      "type": "set-variables",
      "transitions": [
        {
          "next": "gather_input_zipcode",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{contact.channel.address}}",
            "key": "phoneNumber"
          }
        ],
        "offset": {
          "x": 110,
          "y": 1750
        }
      }
    },
    {
      "name": "airtablewrite",
      "type": "run-function",
      "transitions": [
        {
          "next": "GoodBye",
          "event": "success"
        },
        {
          "next": "Error",
          "event": "fail"
        }
      ],
      "properties": {
        "service_sid": "ZSe0d85c8c623a9e7e1ac82c83bd95c82e",
        "environment_sid": "ZE3079f566db197317596ed9abaecc77d4",
        "offset": {
          "x": 240,
          "y": 2520
        },
        "function_sid": "ZH62cf7a0d8c4b6e554bcb53723926b78d",
        "parameters": [
          {
            "value": "{{flow.variables.age}}",
            "key": "age"
          },
          {
            "value": "{{flow.variables.phoneNumber}}",
            "key": "phoneNumber"
          },
          {
            "value": "{{flow.variables.zipcode}}",
            "key": "zipcode"
          },
          {
            "value": "{{flow.variables.firstName}}",
            "key": "firstName"
          },
          {
            "value": "{{flow.variables.lastName}}",
            "key": "lastName"
          }
        ],
        "url": "https://call-overflow-6231.twil.io/write-to-airtable"
      }
    },
    {
      "name": "gather_input_zipcode",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "next": "set_zipcode",
          "event": "keypress"
        },
        {
          "next": "set_speech_zipcode",
          "event": "speech"
        },
        {
          "event": "timeout"
        }
      ],
      "properties": {
        "voice": "Polly.Salli",
        "number_of_digits": 5,
        "speech_timeout": "auto",
        "offset": {
          "x": 110,
          "y": 1970
        },
        "loop": 1,
        "finish_on_key": "#",
        "say": "Please say or enter your 5 digit zipcode",
        "language": "en-US",
        "stop_gather": true,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 5
      }
    },
    {
      "name": "set_zipcode",
      "type": "set-variables",
      "transitions": [
        {
          "next": "airtablewrite",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{widgets.gather_input_zipcode.Digits}}",
            "key": "zipcode"
          }
        ],
        "offset": {
          "x": -110,
          "y": 2240
        }
      }
    },
    {
      "name": "set_speech_zipcode",
      "type": "set-variables",
      "transitions": [
        {
          "next": "airtablewrite",
          "event": "next"
        }
      ],
      "properties": {
        "variables": [
          {
            "value": "{{widgets.gather_input_zipcode.SpeechResult}}",
            "key": "zipcode"
          }
        ],
        "offset": {
          "x": 340,
          "y": 2240
        }
      }
    },
    {
      "name": "GoodBye",
      "type": "say-play",
      "transitions": [
        {
          "event": "audioComplete"
        }
      ],
      "properties": {
        "voice": "Polly.Salli",
        "offset": {
          "x": -250,
          "y": 2750
        },
        "loop": 1,
        "say": "Our health Associates will contact you shortly. Good Bye.",
        "language": "en-US"
      }
    },
    {
      "name": "Error",
      "type": "say-play",
      "transitions": [
        {
          "next": "error_connect_call_to_support",
          "event": "audioComplete"
        }
      ],
      "properties": {
        "voice": "Polly.Salli",
        "offset": {
          "x": 300,
          "y": 2750
        },
        "loop": 1,
        "say": "We encountered an issue, transferring the call to associate.",
        "language": "en-US"
      }
    },
    {
      "name": "error_connect_call_to_support",
      "type": "connect-call-to",
      "transitions": [
        {
          "event": "callCompleted"
        }
      ],
      "properties": {
        "offset": {
          "x": 330,
          "y": 2970
        },
        "caller_id": "{{contact.channel.address}}",
        "noun": "number",
        "to": "+1 224 479 1669",
        "timeout": 30
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}