http://www.smartbrief.com/original/2017/04/fallacy-lessons-learned?utm_source=brief
http://sts.ono.at/blog/2012/02/01/a-systems-policy/
https://danluu.com/google-sre-book/ (read at least the part about how 'blameless' can backfire if not moderated) https://medium.com/@jerub/commentary-on-site-reliability-engineering-9ba9e1be2a8c
https://medium.com/@jlouis666/systems-in-production-c2ed26b6a72e
- The Checklist Manifesto
- Superforecasting
- The Human Side of Post-Mortems
- Effective Monitoring and Alerting
- Praxishandbuch IT-Dokumentation