Why I'm leaving GoDaddy

Chatlog.txt

Info at 4:38pm, Oct 17:
Expert help is on the way.

GoDaddy at 4:41pm, Oct 17:
You're chatting with SANDEEP S

SANDEEP S at 4:41pm, Oct 17:
Thank you for contacting GoDaddy Sales and Support. My name is Sandeep. May I know whom I am chatting with and How may I assist you today?

You at 4:42pm, Oct 17:
All of the forwarding domains we have under 184.168.131.241 are just spinning. Specifically things configured as host name forwarding like XXX.YYY.IO
You at 4:42pm, Oct 17:
Looks like the server at that IP needs to be reset
You at 4:42pm, Oct 17:
Oh, and hi Sandeep!

SANDEEP S at 4:43pm, Oct 17:
Hello XXX, I am here to help you and will do my best to resolve your issue.

SANDEEP S at 4:43pm, Oct 17:
Please share the customer number and PIN in secure form so that we can pull your account details and help you furthur:

You at 4:44pm, Oct 17:
Customer XXXXXXXX
You at 4:45pm, Oct 17:
Pin View click takes me to a "Restricted" page (because I am a delegated use for this particular login, I assume)...
You at 4:46pm, Oct 17:
Please proceed with diagnosis on your end, this is CLEARLY a server problem on your side involving no changes by me (and needing no changes)

SANDEEP S at 4:47pm, Oct 17:
No issue please share it on chat

You at 4:48pm, Oct 17:
You misunderstand me... the View PIN thing in my web UI doesn't work.

SANDEEP S at 4:48pm, Oct 17:
I understood however we need the PIN to access your account details.

SANDEEP S at 4:49pm, Oct 17:
So if you are unable to submit the PIN in from you can share it on chat.

You at 4:49pm, Oct 17:
https://account.godaddy.com/security/login-info/edit
You at 4:49pm, Oct 17:
Shows an ERROR MESSAGE. It does NOT work.

SANDEEP S at 4:50pm, Oct 17:
I am unable to access te link as yu have provided above because we do not have access to your account login

You at 4:50pm, Oct 17:
Please stop trying to get information I cannot give you and actually put in the ticket to get that server rebooted.

SANDEEP S at 4:50pm, Oct 17:
Okay please share the code sent on ;email : j*****@*****.com

You at 4:50pm, Oct 17:
Yes, I know you can't use that link... of course you cannot. However, that changes nothing with regard to the fact that it doesn't work for me _EITHER_
You at 4:51pm, Oct 17:
NO PIN CODE VISIBLE. NOT SHOWN ANYWHERE. Is that clearer?

SANDEEP S at 4:52pm, Oct 17:
Yes correct I do understood that.

SANDEEP S at 4:52pm, Oct 17:
Please share the code sent on your email.

You at 4:52pm, Oct 17:
That is JXXXX's email account... I can't access that... as I stated, I'm a delegated user and your website stupidly doesn't show that information.
You at 4:52pm, Oct 17:
This "system" is useless. You aren't working to resolve my problem. I can't wait to migrate all my domains away from here.

SANDEEP S at 4:53pm, Oct 17:
I am so sorry however I am trying to help you band to check the account details we need to pull the account details and for that we need these details

You at 4:53pm, Oct 17:
Let's start over... EVERY SINGLE person that has domain forwarding that uses 184.168.131.241 is down. You're failing all of them.

SANDEEP S at 4:53pm, Oct 17:
I hope you understand I really so not want to frustrate you or waste your time

You at 4:54pm, Oct 17:
This run-around is just giving me more reason to ask Jack to switch registrars
You at 4:54pm, Oct 17:
Put in a ticket to have YOUR server rebooted, it's not related to just my domains...
You at 4:54pm, Oct 17:
I DO not understand why you need a PIN number to process a bug report.

SANDEEP S at 4:56pm, Oct 17:
We need toPIN to check the account details so that I can check te account and help you with the issue

You at 4:56pm, Oct 17:
Okay, I'm done moving all my domains now. You've lost another customer because of the stupidity of this process.

SANDEEP S at 4:57pm, Oct 17:
Please try to understand we need to pull the acciunt details in order to check the issue and products

You at 4:58pm, Oct 17:
This is NOT related to my account. This is _EVERY CLIENT_ on that server, you're killing everyone else, not just me...
You at 4:59pm, Oct 17:
The difference is that I tried to help you fix it. I won't bother doing that ever again... I'm done wasting time with you. I will just move this domain to a responsive registrar. Make sure you let your bosses know it wasn't your fault that you didn't bother to simply check the status of one of your servers.

SANDEEP S at 4:59pm, Oct 17:
I do understand that however for checking your account details we need these details

You at 5:00pm, Oct 17:
I don't need you to check my account details. YOU need to check YOUR hardware. Why are you so thick?
You at 5:00pm, Oct 17:
This has NOTHING to do with whose account. Absolutely NOTHING.

SANDEEP S at 5:01pm, Oct 17:
Okay I will forward this and will get and update regarding that however I am just trying to make sure that your account details are correct or not.

SANDEEP S at 5:01pm, Oct 17:
Or is there any issue with your domain DNS and products.

You at 5:01pm, Oct 17:
You've been trying to get a PIN number from me for 22 minutes. A number that from the very start I informed you I COULD NOT provide. That's 22 minutes of down time for any number of clients. Be very proud.
You at 5:03pm, Oct 17:
There is NO issue with DNS. No issue with Products. Every single hostname resolves to the same (and correct, and unchanged IP) as it did all along. But that server is not listening to HTTP traffic on port 80 or HTTPS traffic on port 443. It is dead.

You at 5:03pm, Oct 17:
It's YOUR server, not mine.

SANDEEP S at 5:03pm, Oct 17:
I am sorry however we need to verify the account first as this is needed for security of your account

GoDaddy at 5:03pm, Oct 17:
Your chat with SANDEEP S has ended.

GoDaddy at 5:03pm, Oct 17:
Please provide your feedback on this 4 question survey.

Please rate your satisfaction with your customer service representative on a scale of 0 - 10, 10 being the best.
You at 5:03pm, Oct 17:
0

GoDaddy at 5:03pm, Oct 17:
Were we able to resolve the reason for your chat?

You at 5:04pm, Oct 17:
No

GoDaddy at 5:04pm, Oct 17:
Please rate your satisfaction with your product experience on a scale from 0 - 10, 10 being the best.
You at 5:04pm, Oct 17:
0

GoDaddy at 5:04pm, Oct 17:
How likely are you to recommend us to a friend? On a scale of 0 - 10, 10 being the most likely.

You at 5:04pm, Oct 17:
0

GoDaddy at 5:04pm, Oct 17:
Do you have any additional feedback? You can provide it now.

You at 5:05pm, Oct 17:
Your PIN system and inflexible agents have cost you a customer. I'm moving all my domains from GoDaddy effective immediately.

GoDaddy at 5:05pm, Oct 17:
Thank you for the feedback!

Let us know if you need anything else.

You at 5:05pm, Oct 17:
Just don't go broke before I've finished moving everything, please