4745 40th Ave SW
Apt 411
Seattle, WA 98116
Jonofre16@hotmail.com
(206)-922-9813
LinkedIn: https://www.linkedin.com/in/jacquelineonofre/
GitHub
- Fluent in Spanish and English
- Proficient in Microsoft Word, Excel, PowerPoint, Access, and Clinical QA monitoring
- Efficient problem solver and strong ability to multitask
- Excellent customer service
- Extended knowledge in arrhythmias and chemical processes
- Demonstrates effective, clear and professional written and oral communication
Cohort 9 Software Development Student
February 2018 - Present
- Applies Agile software development methodologies
- Consistently applies Test Driven Development techniques * Rapidly learning and implementing full stack technologies - Ruby, Ruby on Rails, HTML, CSS
- Will be learning JavaScript and React by July 2018
Policy Specialist
June 2017 - Present
- Completes investigation and root cause resolution for safety restriction issues and escalations
- Assists with the definition and design of improvements to Marketplace Safety program
- Consistency collaborates with Seller Experience and Developer teams to provide efficient and user friendly application workflows for sellers
- Exceptional problem solving skills, including the ability to recognize non-obvious patterns
- Maintains Amazon's site quality by enforcing Amazon's Policy Guidelines
- Partners with business teams to implement safety gates according to business needs of the market
Seller Support Specialist
August 2016 - June 2017
- Provide prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues
- Specialized in Brand Registry and marketplace safety restrictions
- Demonstrate excellent time-management skills and the ability to work both independently and with the team
- Maintains excellent performance metrics such as quality, productivity, and first contact resolution
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
- Trained and certified by Leadership program to provide coaching for colleagues
Clinical Operations Support Technician
September 2014 - April 2016
- Monitor live clinical QA tool
- Communicate critical findings to physicians
- Escalate medical reports based on severity
- Provide clinical support and ensure quality of patient care services
- Administer clinical operations
- Document all notifications made to clinicians
- Coordinate with managers to design more efficient protocols
Volunteer
December 2011 - May 2014
- Engage patients and siblings in games and activities
- Support patients and families visiting for appointments
- Manage to create a comfortable and welcoming environment for patients as well as families
- Team lead in 13- week Disruptive Behavior Disorder therapy group for both English and Spanish groups
- Have helped various children with ADHD improve learning skills
Chicago, Illinois - Graduated June 2014
Bachelor of Science Degree in Psychology, Cognitive Neuroscience Concentration
Biology Minor
- Member of Neuroscience Club
- College Bound Opportunities Scholar
- Participated in Chicago Area Health and Medical Careers Program at UIC Dental School (Summer 2013)
- Organic Chemistry Publication in Journal of Macromolecular Science