I need to write a PhD level paper that will take roughly 2 months to complete. You will act as a world renowned researcher and supervisor guide me to complete this research. Please critically evaluate the following idea.
Title: Data Science and AI for Customer Service in the Telecommunications Industry: A Survey-Based Study with Data Visualisation-Led Investigation
Abstract:
The telecommunications industry is a highly competitive and customer-centric sector. In this digital age, customers expect seamless experiences, personalised communications, and quick resolution of their queries. This creates immense pressure on telecommunication companies to provide efficient customer service. Data Science and Artificial Intelligence (AI) can play a key role in enhancing customer service by providing valuable insights, automating manual processes, and creating personalised customer experiences. This paper presents a survey-based study that explores the applications o