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KendallHopkins/gist:1093795

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Created July 19, 2011 21:40
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The Cardinal Sins of SU Bug Reporting
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gistfile1.md
  1. Multiple issues in the same ticket
  2. Insufficient vetting of ticket
  • Is duplicable is not a yes/no but a prerequisite(?)
  • What exactly do you have to do to reproduce the issue?
  1. Incorrect names
  • "no creation date"
  • "Shopping cart (transaction.php) is not charging the correct amount in FF 5.0 and IE 8.0+" – no need to mention the browsers unless it is a unique issue with a particular browser WHICH YOU SHOULD CHECK
  • "AR RSS"
  1. Resubmitting the same issue to increase visibility
  • A comment is good
  • Do search for previous reports of the issue
  1. Reopening a ticket for a different issue

Points of Understanding

  • All issues are important
  • Not all issues are urgent
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