- don't criticise, condemn or complain
- give honest and sincere appreciation
- arouse in the other person an eager want
- Become genuinely interested in other people
- Smile
- Remember person's name
- Be a good listener. Encourage others to talk about themselves
- Talk in terms of other person's interests
- Make the other person feel important - and do it sincerely
- The only way to get the best of an argument is to avoid it
- Show respect to other person's opinion. Never say "you are wrong"
- If you are wrong, admit it quickly and emphatically
- Begin in a friendly way
- Get the other person saying 'yes,yes' immediately
- Let the other person do a great deal of the talking
- Let the other person feel that the idea is his or hers
- Be sympathetic with the other person's ideas and desires
- Appel to the nobler motives
- Dramatise your idea
- Throw down a challenge
- Begin with praise and honest appreciation
- Call attention to people's mistakes indirectly
- Talk about your own mistakes before criticising the other person
- Ask question instead of giving direct order
- Let the other person save face
- Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise"
- Give the other person a fine reputation to live up to
- Use encouragement. Make the fault seem easy to correct
- Make the other person happy about doing the thing you suggest