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@Kursulla
Last active November 27, 2023 16:24
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Dale Carnegie - How to win friends and influence people

Handling people

  • don't criticise, condemn or complain
  • give honest and sincere appreciation
  • arouse in the other person an eager want

How to people like you

  • Become genuinely interested in other people
  • Smile
  • Remember person's name
  • Be a good listener. Encourage others to talk about themselves
  • Talk in terms of other person's interests
  • Make the other person feel important - and do it sincerely

Win people to your way of thinking

  • The only way to get the best of an argument is to avoid it
  • Show respect to other person's opinion. Never say "you are wrong"
  • If you are wrong, admit it quickly and emphatically
  • Begin in a friendly way
  • Get the other person saying 'yes,yes' immediately
  • Let the other person do a great deal of the talking
  • Let the other person feel that the idea is his or hers
  • Be sympathetic with the other person's ideas and desires
  • Appel to the nobler motives
  • Dramatise your idea
  • Throw down a challenge
  • Begin with praise and honest appreciation
  • Call attention to people's mistakes indirectly
  • Talk about your own mistakes before criticising the other person
  • Ask question instead of giving direct order
  • Let the other person save face
  • Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise"
  • Give the other person a fine reputation to live up to
  • Use encouragement. Make the fault seem easy to correct
  • Make the other person happy about doing the thing you suggest
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