Empathy is relevant in that it helps us see and feel what others are feeling. It enables us to hone our insights and improve our communication. It promotes solutions that truly serve the customer. Empathy has enhanced my ability to connect with others and genuinely see the world from their point of view. It has enabled me to put myself in a colleague’s shoes and understand why it makes sense to think and act the way they do. For me, the most challenging times to utilize empathy are in settings in which I have encountered a mental wall. Maybe I'm hungry, maybe I'm tired, maybe I've been trying to convey my point of view for weeks and my colleague and I aren't on the same page. When these things happen, I take a step back, reference reading materials on the art of communication, and I look at things from their perspective.
Created
August 21, 2018 04:41
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