google account varification

Your Google Wallet is currently suspended because we were unable to verify the credit or debit card information for your recent transaction. For your security, we need you to follow a few simple steps to ensure your information is correct.

What do I need to complete the form? To confirm your financial identity and protect your account, you'll need to scan or take pictures (using your cell phone, for example) of the following verification documents, and then upload them to this form:

    One non-expired government-issued identification.
    One document with your billing address dated within the last four months that shows the same address on file in your Google Wallet (if you can't remember the billing address in your Wallet, or you have multiple, use your most recent home address).

What does this mean for my current order and charges on my card statement? Your order has been canceled and your card was not charged. If you see activity on your statement for your canceled order it's just an authorization, not an actual charge, and it'll be removed in 1-14 business days, depending on your card issuer.

What happens if I don't verify my information? For your security, your Wallet will remain suspended and you won't be able to place orders until you send your verification documents. Do not create additional accounts.

How long will it take to verify my information? The process should take 24 hours. In rare cases, it may take 3-5 business days. You'll receive an email as soon as your information is verified.

If you're having trouble completing the form, or need assistance to do so, call 855-492-5538 (+1-404-978-9254 from outside the US, international call charges may apply).