respond.py

response, similarity = transformer.match_query(message['message'].get('text'))

                        # no acceptable answers found in the pool
                        if similarity < 0.5:
                            response = "Please wait! Our representative is on the way to help you!"
                            bot.send_text_message(recipient_id, response)
                        else:
                            responses = response.split('|')
                            for r in responses:
                                if r != '':
                                    bot.send_text_message(recipient_id, r.strip())

                        insert(message, response)
                    # if user sends us a GIF, photo,video, or any other non-text item
                    if message['message'].get('attachments'):
                        i = 0
                        while i < 1:
                            bot.send_text_message(recipient_id, "Interesting! Anything else I could help?")
                            i += 1