Skip to content

Instantly share code, notes, and snippets.

@MianSaleem

MianSaleem/support_instructions.md

Last active November 21, 2019 02:40
Show Gist options
  • Star 0 You must be signed in to star a gist
  • Fork 0 You must be signed in to fork a gist
  • Save MianSaleem/e13fe20c87b29eadb827d2d0a9e1a047 to your computer and use it in GitHub Desktop.
Save MianSaleem/e13fe20c87b29eadb827d2d0a9e1a047 to your computer and use it in GitHub Desktop.
Download ZIP
Tecdiary Support Portal Help Docs
Raw
support_instructions.md

Tecdiary Support Help

Please never share you private data such as purchase code, server details and passwords.

Questions (Public with private answer option)

You can ask support question as long as you are supported. If you are not support, you can extend support or pay as you ask.

If we request some private data, you can add private reply with details. Never share private data publicly. All questions will be public but there is option to add private reply to questions.

Any question related to modifications should be asked in ticket as we can't help with modification for free.

Bugs (Public)

Everyone can report bugs but please make sure you have tested it on live demo and mention step to reproduce/replicate.

Request (Public)

Any supported user can request features and we will try to add them in future release, minimum votes required.

Tickets (Private)

Ticket are for any help with modifications or server checking request. The installation and update requests should be posted with ticket. You should purchase credit first before opening ticket. The charges are as following

  • Help with file path @ UD$5 per ticket that takes less then 10 minute
  • Help with code snippet @ UD$5 per ticket that takes less then 10 minute
  • Check server/installation for me @ UD$10 per ticket can't fix server but will point the issue so that you can resolve with your server admin/host
  • New installation request @ UD$20 per ticket and this can only be created if you have account balance of $20 or more
  • Update installation request @ UD$20 per ticket and this can only be created if you have account balance of $20 or more

Support that have ticket option should be able to open ticket of first 3 types. The install/update request can only be paid with balance. You can purchase credit balance before opening ticket

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment