domain

gistfile1.txt

intents:
 - Welcome  
 - Email-fetch
 - ChangePassInt
 - AllTickets 
 - ResetPassInt
 - SingleTicketStatus 
 - CreateNewTicket
 - MobNoChngePassNo
 - SingleTicket
 - helpIntent
 - EmployeeCodeInput
 - EmpCodeInputDeny
 - MobNumberOtp
 - MobNumberOtpNotRecieved
 - EndingStep
 - faq_intent
 - faq_closed_tickets_intent
 - faq_workflow_its_intent
 - faq_email_service_des_int
 - faq_new_laptop_int
 - AdditionalInfoTicket
 - IncidentidNotKnown 
 - Fallback
 - ShowTicketNotes
 - Crosslink
 - OutlookFaq
 - DistributionList
 - Mailbox
 - EmailEncryption
 - myIT
 - feedback
 - RetentionPolicy
 - GenericMailbox
 - SelfHelp
 - myITApprove
 - IPAddress
 - OrderSoftware
 - EmailConfigure
 - ServiceDeskUnreachable
 - ClientSystemIssue
 - FAQIssues
 - MobNumberInt
 - MobNumberOtp
 - MobNumberOtpNotRecieved
 - ITSM_SRV_DEF
 - ITSMvsITITL
 - ITSM_INC_DEF
 - ITIL_DEF
 - SIXSIGMA_DEF
 - ITSM_DEF
 - CTRX
 - OTPValidation

entities:
 - email
 - IncidentID
 - feedbackIncidentID
 - empCode
 - otp
 - mobNum
 - OTPStatus

slots:
  email:
    type: text
  
  IncidentID:
    type: list
  
  incidentID:
    type: list
  
  empCode:
    type: text  
    
  mobNum:
    type: text 
  
  otp:
    type: text
  
  feedbackIncidentID:
    type: text 
  
  empcode:
    type: text
  
  OTPStatus:
    type: bool
  
 
  app_post_action:
    type: text

templates:

   utter_ask_email:
    - 'Please provide with a valid email id!'
   action_mobNumNo:
    - 'I am afraid without mobile number we cannot move ahead!'
   action_ClientSystemIssue:
    - 'this an action for clientsystem issue'
   action_IPaddress:
    - 'this an action for ip address'
   action_OrderSoftware:
    - 'this an action for order a software'
   action_EmailConfig:
    - 'this an action for configure email' 
   action_MyIT:
    - 'this an action for my it' 
   action_feedback:
     - 'this an action for feedback' 
   action_ServiceRequest:
     - 'this an action for service request' 
   action_HelpIntent:
     - 'this an action for help intent' 
   action_SixSigma:
     - 'this an action for Six Sigma' 
   action_itil:
     - 'this an action for itil' 
   action_itilvsitsm:
     - 'this an action for itil vs itsm' 
   action_generic_mailbox:
     - 'this an action for generic mailbox'
   action_goodbye:
     - 'this an action for goodbye'
   action_Encryption:
     - 'this an action for email encryption'
   action_ctrx:
     - 'this an action for citrix app' 
   action_email_service_desk:
     - 'this an action for email service desk' 
   action_crosslink:
     - 'this an action for crosslink'
   action_mailbox:
     - 'this an action for mailbox'     

actions:
- utter_ask_email
- action_mailbox
- action_fallback
- utter_welcome
- action_help
- action_email_service_desk
- action_ctrx
- action_IPaddress
- action_OrderSoftware
- action_MyIT
- action_crosslink
- action_EmailConfig
- action_feedback
- action_HelpIntent
- action_SixSigma
- action_goodbye
- action_itil
- action_itilvsitsm
- action_generic_mailbox
- action_ServiceRequest
- action_ClientSystemIssue
- next_action_ask_user_otp
- verify_recieved_otp
- action_mobile_number_otp_not_recieved
- action_mobNumNo
- action_Encryption
- action_user_ask
- action_show_all_tickets
- action_selected_ticket
- action_selected_ticket_status
- action_createticket
- next_action_ask_user_mobile_number
- action_empcodeinput_deny
- next_action_ask_user_empID
- action_faq
- action_faq_closed_tickets
- action_itsm_full_form
- action_workflow_closetickets
- action_Faq_newlaptop
- action_faq_activedirectoryaccount
- action_DistributionList
- utter_otp_validation