Noah-Huppert/gist:7995102

## gistfile1.txt
 George: Hi, my name is George. How may I help you?
 Noah: I purched a pair of Sol JAX earbuds and they have a problem where if you rotate the jack to a certain position they stop working on all devices.
 George: We apologize for any inconvenience. Please know that we will do our best to assist you on this.
 Noah: Can I have a replacement pair.
 George: When did you experience such issue and what type of troubleshooting steps have you tried in your end so far?
 Noah: I have checked the connection for each portion of the jack with a multimeter and there are no dead spots. Another common problem I saw with this is pair of headphones is a puece of plastic on the jack to I checked for that and there was none. I also checked this problem with 5 other devices(Apple, android, windows, and mac) and the problem still occurs.
 George: I see.
 George: May I know when did you purchase the headset and do you still have the proof of purchase such as receipt?
 Noah: I purchased them about a week ago and I have a email confirming my order.
 George: All of our Motorola accessories have a standard one-year warranty from the date of purchase barring physical or liquid damage. Please know that we could process replacement for the accessory. A copy of proof of purchase is required for this process. You can select any from the two warranty options.
 George: - Option 1 -
We need you to send the copy of proof of purchase and device back to us and once we receive it, Motorola will be sending you a replacement within 4-5 business days. If you would like to process this, kindly provide us your complete name, good contact number and your physical address.
 George: - Option 2 -
Motorola will be sending you your new bluetooth replacement first within the next 4-5 business days. You will be required to provide your credit card information for this process. As soon as you receive the new replacement item, you are required to return the defective device with the copy of proof of purchase within the next 30 days or else you will be charged for the full amount of the device. Anyway, if you are able to return the device back to us then no charges will apply.You may receive the authorization charge which is minimum of $2-3 on your credit card. But don't worry, this will be refunded once we receive your device.We are not allowed to get your credit card information within this session for security purposes. Kindly contact our Motorola Customer Service Department for this option. You may reach them at 800-331-6456 during Mondays to Fridays 7am till 10pm and Saturdays and Sundays 9am till 6pm CST.

 George: Let me know which option you would like to process.
 Noah: In option 2, What does bluetooth have to do with anything I just described?
 George: I am so sorry, that was my typo error.
 George: Sure, Please provide your phone number and email that you entered through this chat session to our live agent when you called, these will be good as your reference.
 George: Would there be anything else that I can assist you today?
 Noah: I didn't really pick an option yet.
 Noah: Can you describe option 2 without using a paragraph?
 George: Sure, Motorola will be sending you your new bluetooth replacement first within the next 4-5 business days. You will be required to provide your credit card information for this process. As soon as you receive the new replacement item, you are required to return the defective device with the copy of proof of purchase within the next 30 days or else you will be charged for the full amount of the device.
 George: Anyway, if you are able to return the device back to us then no charges will apply.You may receive the authorization charge which is minimum of $2-3 on your credit card. But don't worry, this will be refunded once we receive your device.We are not allowed to get your credit card information within this session for security purposes. Kindly contact our Motorola Customer Service Department for this option. You may reach them at 800-331-6456 during Mondays to Fridays 7am till 10pm and Saturdays and Sundays 9am till 6pm CST.
 Noah: Thanks, 2 paragraphs is much better...  So it sounds like option 1 = get a new one. option 2 = refund.
 Noah: correct?
 George: The first option will be sending in the defective device first and we will send you back the replacement. the second option is we will send the replacement for you first then when you receive it you will send back your defective one.
 Noah: I assume there is a deposit for the second option?
 George: No deposit. But you may receive the authorization charge which is minimum of $2-3 on your credit card. This will be refunded back once we receive the headset from you.
 Noah: Ok. Option 2 sounds better.
 George: Sure, Kindly contact our live support for this option.
 Noah: Ok.
 George: You may reach them at 800-331-6456 during Mondays to Fridays 7am till 10pm and Saturdays and Sundays 9am till 6pm CST.
 George: If you need any more information get in touch. Thanks from Motorola, bye!
 George has disconnected.
	George: Hi, my name is George. How may I help you?
	Noah: I purched a pair of Sol JAX earbuds and they have a problem where if you rotate the jack to a certain position they stop working on all devices.
	George: We apologize for any inconvenience. Please know that we will do our best to assist you on this.
	Noah: Can I have a replacement pair.
	George: When did you experience such issue and what type of troubleshooting steps have you tried in your end so far?
	Noah: I have checked the connection for each portion of the jack with a multimeter and there are no dead spots. Another common problem I saw with this is pair of headphones is a puece of plastic on the jack to I checked for that and there was none. I also checked this problem with 5 other devices(Apple, android, windows, and mac) and the problem still occurs.
	George: I see.
	George: May I know when did you purchase the headset and do you still have the proof of purchase such as receipt?
	Noah: I purchased them about a week ago and I have a email confirming my order.
	George: All of our Motorola accessories have a standard one-year warranty from the date of purchase barring physical or liquid damage. Please know that we could process replacement for the accessory. A copy of proof of purchase is required for this process. You can select any from the two warranty options.
	George: - Option 1 -
	We need you to send the copy of proof of purchase and device back to us and once we receive it, Motorola will be sending you a replacement within 4-5 business days. If you would like to process this, kindly provide us your complete name, good contact number and your physical address.
	George: - Option 2 -
	Motorola will be sending you your new bluetooth replacement first within the next 4-5 business days. You will be required to provide your credit card information for this process. As soon as you receive the new replacement item, you are required to return the defective device with the copy of proof of purchase within the next 30 days or else you will be charged for the full amount of the device. Anyway, if you are able to return the device back to us then no charges will apply.You may receive the authorization charge which is minimum of $2-3 on your credit card. But don't worry, this will be refunded once we receive your device.We are not allowed to get your credit card information within this session for security purposes. Kindly contact our Motorola Customer Service Department for this option. You may reach them at 800-331-6456 during Mondays to Fridays 7am till 10pm and Saturdays and Sundays 9am till 6pm CST.

	George: Let me know which option you would like to process.
	Noah: In option 2, What does bluetooth have to do with anything I just described?
	George: I am so sorry, that was my typo error.
	George: Sure, Please provide your phone number and email that you entered through this chat session to our live agent when you called, these will be good as your reference.
	George: Would there be anything else that I can assist you today?
	Noah: I didn't really pick an option yet.
	Noah: Can you describe option 2 without using a paragraph?
	George: Sure, Motorola will be sending you your new bluetooth replacement first within the next 4-5 business days. You will be required to provide your credit card information for this process. As soon as you receive the new replacement item, you are required to return the defective device with the copy of proof of purchase within the next 30 days or else you will be charged for the full amount of the device.
	George: Anyway, if you are able to return the device back to us then no charges will apply.You may receive the authorization charge which is minimum of $2-3 on your credit card. But don't worry, this will be refunded once we receive your device.We are not allowed to get your credit card information within this session for security purposes. Kindly contact our Motorola Customer Service Department for this option. You may reach them at 800-331-6456 during Mondays to Fridays 7am till 10pm and Saturdays and Sundays 9am till 6pm CST.
	Noah: Thanks, 2 paragraphs is much better... So it sounds like option 1 = get a new one. option 2 = refund.
	Noah: correct?
	George: The first option will be sending in the defective device first and we will send you back the replacement. the second option is we will send the replacement for you first then when you receive it you will send back your defective one.
	Noah: I assume there is a deposit for the second option?
	George: No deposit. But you may receive the authorization charge which is minimum of $2-3 on your credit card. This will be refunded back once we receive the headset from you.
	Noah: Ok. Option 2 sounds better.
	George: Sure, Kindly contact our live support for this option.
	Noah: Ok.
	George: You may reach them at 800-331-6456 during Mondays to Fridays 7am till 10pm and Saturdays and Sundays 9am till 6pm CST.
	George: If you need any more information get in touch. Thanks from Motorola, bye!
	George has disconnected.