gistfile1.txt

var __users = {}
var otrs = {
	ticket: {
		get: function (id, callback) {
			var method = 'ticket/get'
			var params = {
				'TicketID': id,
				'DynamicFields': 1,
				'AllArticles': 1
			}
			otrs.call(method, params, function (data) {
				callback(data)
			})

		},
		search: function (phone, callback) {
			if (phone.length == 11) {
				var method = 'ticket/search'
				var params = {
					'DynamicField_phone': {
						'Equals': phone
					},
					TicketLastChangeTimeNewerMinutes: 7 * (24 * 60), //7 дней в минутах
					OrderBy: 'Down',
					SortBy: 'Age'
				}
				otrs.call(method, params, function (data) {
					callback(data)
				})
			}
		},
		add: function () {
			$('#loader').show()
			var method = 'ticket/add'

			var queue = $('#inputType>option:selected')[0]
			var type_id = $(queue).attr('-data-id')

			var comment = $('#comment-area').val()
			if (type_id == 10 || type_id == 11) {
				comment += '\n\
\n\
-------\n\
Номер маршрута: ' + $('#routeNumber').val() + '\n\
Предприятие: ' + $('#companyName').html() + '\n\
Госномер: ' + $('#stateNumber').val() + '\n\
'
			}
			if (type_id == 11) {
				comment += '\n\
Тип жалобы: ' + $('[name=inlineRadioOptions]:checked').val()
			}
			var customer = $('#inputEmail').val() ? $('#inputEmail').val() : 'manager'
			var params = {
				'Ticket': {
					'Title': 'Заявитель: ' + $('#inputName').val(),
					'QueueID': type_id,
				//	'QueueID': 1,
					'StateID': $('[name=optionsRadios]:checked').val(),
					'PriorityID': 3,
					'CustomerUser': customer,
					'OwnerID': $('select[name=owner]').val()
				},
				'Article': {
					'Subject': '--',
					'Body': comment,
					'ContentType': 'text/plain; charset=utf8'
				},
				'DynamicField': [
					{
						'Name': 'phone',
						'Value': $('#caller_id').html()
					},
					{
						'Name': 'recall',
						'Value': $('#inputPhone').val()
					},
					{
						'Name': 'name',
						'Value': $('#inputName').val()
					},
				]
			}
			otrs.call(method, params, function (data) {
				$('#loader').hide()
				$('#added_task').append('Зарегистрирована новая заявка под номером '+data.TicketNumber+'<br/>').fadeIn()
				console.log(data)
			})

		}
	},
	user: {
		list: function (callback) {
			if (!this.data) {
				var method = 'user/list'
				otrs.call(method, {}, function (data) {
					var new_data = {}
					$.map(data, function (item, id) {
						var internal = 0
						var finds = item.UserComment.match(/<вн:(\d{3})>/)

						if (finds) {
							internal = finds[1]
						}
						new_data[id] = {
							'roles': item.Roles,
							'name': item.UserFullname,
							'uid': item.UserID,
							'login': item.UserLogin,
							'comment': item.UserComment,
							'internal': internal
						}
					})

					callback(new_data)
				})
			}
		}
	},
	call: function (method, params, callback) {
		console.log('call [' + method + ']')
		$.post('caller.php', {'method': method, 'params': params}, function (data) {
			callback(data)
		}, 'json')
	},
	load_form: function () {
		$('#loader').show()
		var id = $('#inputType').val()

		$.get('forms/' + id + '.html', function (data) {
			$('#wrapper').html(data)

			if ($.inArray(id, ['complaints', 'technical_issues']) >= 0) {
				otrs.fill_routes()
			}
			otrs.fill_owners2call(id)
		})
	},
	fill_routes: function () {
		$.map(_routes, function (group) {
			$.map(group.data, function (company) {
				$.map(company.routes, function (route) {
					$('#routeNumber').append('<option var="' + route + '" -data-role="' + group.role + '" -data-name=\'' + company.name + '\'>' + route + '</option>')
					$('option[value=' + route + ']')
							.prop('-data-role', group.role)
							.prop('-data-name', company.name)
				})
			})
		})
		var options = $('select#routeNumber option');
		var arr = options.map(function (_, o) {
			return {t: $(o).text(), v: o.value};
		}).get();
		arr.sort(function (o1, o2) {
			return parseInt(o1.t) > parseInt(o2.t) ? 1 : parseInt(o1.t) < parseInt(o2.t) ? -1 : 0;
		});
		options.each(function (i, o) {
			o.value = arr[i].v;
			$(o).text(arr[i].t);
		});
	},
	fill_route_data: function () {
		var route = $('#routeNumber>option:selected')[0]

		$('#companyName').html($(route).attr('-data-name'))
		otrs.fill_owners2call($(route).attr('-data-role'))

	},
	fill_owners2call: function (use_role) {
		$('select[name=owner]').html('')
		$('select#owner2call').html('')
		$('select#owner2call').append($('<option/>', {value: 0, html: 'Не звонить'}))
		
		if($.inArray(use_role,['educational_institutions','social_protection'])>=0){
			$('select#owner2call').append($('<option/>', {value: 810, html: 'Удаление/Редактирование (вн 810)'}))
		}
		if($.inArray(use_role,['social_protection'])>=0){
                        $('select#owner2call').append($('<option/>', {value: 888, html: 'Техподдержка РСТК (вн 888)'}))
                }

		var use_group = [use_role]
		otrs.user.list(function (users) {
//		var users = __users
			$.map(users, function (item) {
				var find = false
				$.map(item.roles, function (role) {
					if ($.inArray(role, use_group) >= 0) {
						find = true
					}
				})
				if (find) {
					$('select#owner2call').append($('<option/>', {value: item.internal, html: item.name + ' (вн ' + item.internal + ')'}))
					$('select[name=owner]').append($('<option/>', {value: item.uid, html: item.name + ' (вн ' + item.internal + ')'}))
				}

			})
			$('#loader').hide()

		})
	},
	show_ticket: function (id) {
		$('#myModal').modal('show')
		otrs.ticket.get(id, function (res) {
			var ticket = res.Ticket[0];
			console.log(ticket)
			$('#myModal #Created').html(ticket.Created)
			$('#myModal #Queue').html(ticket.Queue)
			$('#myModal #Owner').html(ticket.Owner)
			$('#myModal #DynamicField_phone').html(ticket.DynamicField_phone)
			$('#myModal #DynamicField_recall').html(ticket.DynamicField_recall)
			$('#myModal #DynamicField_name').html(ticket.DynamicField_name)
			$('#articles').html('')
			$.map(ticket.Article, function (item, id) {
				var msg = '<div class="panel panel-default">\n\
<div class="panel-heading">\n\
<h3 class="panel-title">\n\
<span id="sequence">#' + id + '</span>\n\
<span id="From"><b>' + item.From + '</b></span>\n\
<span id="article-1-Created" class="text-right small" style="display:block; float:right;">' + item.Created + '</span></h3>\n\
</div>\n\
<div class="panel-body">\n\
<p id="Body">' + item.Body.replace(/([^>])\n/g, '$1<br/>') + '</p></div></div>'
				$('#articles').append(msg)
			})
		})
	}
}




$(function () {
	var statuses = {
		1: {
			't': 'Новая',
			's': 'warning'
		},
		2: {
			't': 'Решена',
			's': 'success'
		},
		3: {
			't': 'Закрыта, не решена',
			's': 'danger'
		},
		4: {
			't': 'В работе',
			's': 'warning'
		},
		5: {
			't': 'Удалена',
			's': 'danger'
		},
		6: {
			't': 'Ожидает напоминания',
			's': 'info'
		},
		7: {
			't': 'Ожидает автозакрытия',
			's': 'info'
		},
		8: {
			't': 'Ожидает автозакрытия',
			's': 'info'
		}
	}
	$('#loader').show()


	otrs.load_form()
	$('#inputPhone').val(parse_getp().phone)
	$('#caller_id').html(parse_getp().phone)


	otrs.ticket.search($('#caller_id').html(), function (data) {
		otrs.ticket.get(data.TicketID, function (res) {
			$.map(res.Ticket, function (item) {

				$('#t_history').append('\n\
<tr onclick="otrs.show_ticket(' + item.TicketID + ')" class="' + statuses[item.StateID]['s'] + '"><td>' + item.TicketNumber + '</td><td>' + statuses[item.StateID]['t'] + '</td><td>' +item.Owner + '</td></tr>')
			})
		})

	})

})


function parse_getp() {
	var q = window.location.search.substring(1)
	var r = {}
	var t1 = q.split('&')
	$.map(t1, function (t) {
		var t2 = t.split('=')
		r[t2[0]] = t2[1]
	})

	return r
}