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Apex Trigger to create a new SurveyInvitation for every new LiveChatTranscript
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//This trigger creates a new SurveyInvitaion record for each LiveChatTranscript for use in a post-chat survey | |
//This trigger assumes that a Contact record has been associated with each LiveChatTranscript, for example using a pre-chat form | |
trigger LiveChatTranscript_CreateSurveyInvitation on LiveChatTranscript (before insert) { | |
for (LiveChatTranscript lct : Trigger.New){ | |
if(lct.ContactId != null){ | |
//Change %Consumer% in the following line to a unique keyword for the Community Name where your surveys are published | |
List<Community> thisCommunity = [SELECT NetworkId FROM Community WHERE Name LIKE '%Consumer%' LIMIT 1]; | |
//Change %Hutch% in the following line to a unique keyword for the Survey you want to show your chat users | |
List<Survey> thisSurvey = [SELECT Id,Name FROM Survey WHERE Name LIKE '%Hutch%' LIMIT 1]; | |
//Creates a new instance of SurveyInvition and populate the required fields | |
SurveyInvitation newSurveyInvitation = new SurveyInvitation(); | |
newSurveyInvitation.SurveyId = thisSurvey[0].Id; | |
newSurveyInvitation.Name = thisSurvey[0].Name; | |
newSurveyInvitation.CommunityId = thisCommunity[0].NetworkId; | |
newSurveyInvitation.OptionsAllowGuestUserResponse = true; | |
newSurveyInvitation.OptionsAllowParticipantAccessTheirResponse = false; | |
newSurveyInvitation.OptionsCollectAnonymousResponse = false; | |
newSurveyInvitation.ParticipantId = lct.ContactId; | |
newSurveyInvitation.ChatKey__c = lct.ChatKey; | |
try{ | |
insert newSurveyInvitation; | |
} catch(dmlexception e){ | |
system.debug('SurveyInvitation creation error: ' + e); | |
} | |
} | |
} | |
} |
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