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//This trigger creates a new SurveyInvitaion record for each LiveChatTranscript for use in a post-chat survey | |
//This trigger assumes that a Contact record has been associated with each LiveChatTranscript, for example using a pre-chat form | |
trigger LiveChatTranscript_CreateSurveyInvitation on LiveChatTranscript (before insert) { | |
for (LiveChatTranscript lct : Trigger.New){ | |
if(lct.ContactId != null){ | |
//Change %Consumer% in the following line to a unique keyword for the Community Name where your surveys are published | |
List<Community> thisCommunity = [SELECT NetworkId FROM Community WHERE Name LIKE '%Consumer%' LIMIT 1]; | |
//Change %Hutch% in the following line to a unique keyword for the Survey you want to show your chat users | |
List<Survey> thisSurvey = [SELECT Id,Name FROM Survey WHERE Name LIKE '%Hutch%' LIMIT 1]; | |
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MlDomainName | MlIntentName | Utterance | |
---|---|---|---|
My_First_Intent_Set | Appointment_Related | Book appointment | |
My_First_Intent_Set | Appointment_Related | Book me | |
My_First_Intent_Set | Appointment_Related | Book technician | |
My_First_Intent_Set | Appointment_Related | Book time | |
My_First_Intent_Set | Appointment_Related | Book time slot | |
My_First_Intent_Set | Appointment_Related | bring my for checkup | |
My_First_Intent_Set | Appointment_Related | bring my in for regular maintenance | |
My_First_Intent_Set | Appointment_Related | bring my in for service | |
My_First_Intent_Set | Appointment_Related | broke down |
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//This trigger updates the LiveChatTranscript.Survey_URL__c field with a valid SurveyInvitation URL and creates a lookup relationship from the SurveyInvitation.Chat_Transcript__c to the LiveChatTranscript | |
trigger LiveChatTranscript_CreateSurveyURL on LiveChatTranscript (before update) { | |
for (LiveChatTranscript lct : Trigger.New){ | |
if(lct.Status == 'Waiting'){ | |
List<SurveyInvitation> thisSurveyInvitation = [SELECT Id, UUID, Name FROM SurveyInvitation WHERE ChatKey__c = :lct.ChatKey LIMIT 1]; | |
//Set the surveyName variable to the API name of your Survey record | |
lct.Survey_URL__c = 'https://sdodemo-main-166ce2cf6b6-16bd728c779.force.com/consumer/survey/runtimeApp.app?invitationId=' + thisSurveyInvitation[0].Id + '&surveyName=hutch_test&UUID=' + thisSurveyInvitation[0].UUID; | |
if (thisSurveyInvitation.size() > 0){ | |
try { | |
thisSurveyInvitation[0].Chat_Transcript__c = lct.Id; |
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<apex:page > | |
<!--BEGIN Chat Button Code Snippet--> | |
<a id="liveagent_button_online_5733i000000gfJr" href="javascript://Chat" style="display: none;" onclick="liveagent.startChat('5733i000000gfJr')"><!-- Online Chat Content --></a><div id="liveagent_button_offline_5733i000000gfJr" style="display: none;"><!-- Offline Chat Content --></div><script type="text/javascript"> | |
if (!window._laq) { window._laq = []; } | |
window._laq.push(function(){liveagent.showWhenOnline('5733i000000gfJr', document.getElementById('liveagent_button_online_5733i000000gfJr')); | |
liveagent.showWhenOffline('5733i000000gfJr', document.getElementById('liveagent_button_offline_5733i000000gfJr')); | |
});</script> |
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<apex:page> | |
<!--BEGIN Chat Button Code Snippet--> | |
<a id="liveagent_button_online_5733i000000gfJr" href="javascript://Chat" style="display: none;" onclick="liveagent.startChat('5733i000000gfJr')"><!-- Online Chat Content --></a><div id="liveagent_button_offline_5733i000000gfJr" style="display: none;"><!-- Offline Chat Content --></div><script type="text/javascript"> | |
if (!window._laq) { window._laq = []; } | |
window._laq.push(function(){liveagent.showWhenOnline('5733i000000gfJr', document.getElementById('liveagent_button_online_5733i000000gfJr')); | |
liveagent.showWhenOffline('5733i000000gfJr', document.getElementById('liveagent_button_offline_5733i000000gfJr')); | |
});</script> | |
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<apex:page > | |
<!--BEGIN Chat Button Code Snippet--> | |
<a id="liveagent_button_online_5733i000000gfJr" href="javascript://Chat" style="display: none;" onclick="liveagent.startChat('5733i000000gfJr')"><!-- Online Chat Content --></a><div id="liveagent_button_offline_5733i000000gfJr" style="display: none;"><!-- Offline Chat Content --></div><script type="text/javascript"> | |
if (!window._laq) { window._laq = []; } | |
window._laq.push(function(){liveagent.showWhenOnline('5733i000000gfJr', document.getElementById('liveagent_button_online_5733i000000gfJr')); | |
liveagent.showWhenOffline('5733i000000gfJr', document.getElementById('liveagent_button_offline_5733i000000gfJr')); | |
});</script> |
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'https://YOUR_DOMAIN_HERE.force.com/survey/runtimeApp.app?invitationId='+ | |
[SurveyInvitation].Id+ | |
'&surveyName=YOUR_SURVEY_API_NAME_HERE&UUID=' | |
+[SurveyInvitation].UUID |
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.THIS { | |
position: relative; | |
z-index: 1; | |
} | |
.THIS .surveyRuntimeSurvey.surveyScreen { | |
min-width: 0; | |
margin: -13px; | |
width: calc(100% + 25px) !important; | |
padding-bottom: 50px !important; |
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<aura:component implements="forceCommunity:themeLayout" access="global" description="Custom Community Theme Layout for post-chat surveys with no header"> | |
<div> | |
<div class="mainContentArea"> | |
{!v.body} | |
</div> | |
</div> | |
</aura:component> |
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<apex:page controller="SurveyRedirectController" action="{!redirectToSurvey}" > | |
</apex:page> |
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