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[ YouTube Subtitles ] HW News - Linus Tech Tips' Terrible Response
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| Speakers | Content | |
|---|---|---|
| GN | so we posted some coverage yesterday with some concerns about data accuracy ethics and responsibilities of Linus Media Group | |
| GN | not going to recap all that here you should check that video out before proceeding its necessary context | |
| GN | Linus hastily posted a statement about three and a half hours after our video went live | |
| GN | the video raised concerns again about an incredibly large amount of testing and act accuracy issues | |
| GN | alongside what we believe to be unethical actions and just issues with responsibility as a large Outlet in general | |
| GN | Linus's statement it is an unhinged Unapologetic rant where he shirks responsibility and blames others | |
| GN | he tries to play weird semantic games like saying | |
| GN | quote | |
| Linus | wedidn't sell the product we auctioned it | |
| GN | or misrepresent the timeline for when he contacted Billet Labs | |
| GN | he triples down on Billet labs and says | |
| GN | quote | |
| Linus | I still disagree that the Billet Labs video is an accuracy issue it's more like I just read the room wrong | |
| GN | that doesn't even make any sense | |
| GN | it's not the job of a reviewer to read the room and tell the room what it wants to hear | |
| GN | that is called a | |
| Luke | sycophant | |
| Linus | sycophant is a is a perfect word to describe it | |
| GN | he also said | |
| GN | quote | |
| Linus | we could have retested it with perfect accuracy | |
| Linus | but to do so properly accounting for which cases it could be installed in (none) | |
| Linus | in which radiators it would be plumbed with (again mystery) would have been impossible | |
| Linus | and also didn't affect the conclusion of the video or so I thought | |
| GN | to be clear here the random caps lock is not us that's the original emphasis | |
| GN | I mean we could have retested it with perfect accuracy | |
| GN | but to do so would have been impossible is nonsense | |
| GN | and it's very difficult to to engage with nonsense | |
| GN | I don't know what that means | |
| GN | and it completely ignores the enormous video breaking errors with cooler CPU and GPU testing results and processes | |
| GN | that sometimes wildly misrepresent the product stack | |
| GN | other than the usual platitudes if we wear imperfection on our sleeves in the interest of ensuring | |
| GN | that we stay accountable to you without explaining how it happened or how they'll fix it | |
| GN | look we're going to talk about this | |
| GN | today but we're not going to drag this out and make a whole new Standalone video about this response | |
| GN | because they haven't added anything of substance the response | |
| GN | is immature | |
| GN | it's blaming others and it's irresponsible to the community they've built | |
| GN | but we are going to talk about some of the issues in this statement nonetheless and then we're moving on | |
| Transitions | ||
| GN | let's start with Billet this is where the story is getting a little bit twisted | |
| GN | we saw some comments about this confirming our concerns that people would lose track of the actual timeline | |
| GN | first of all we're not going to argue the semantics about an item being sold against the will of account company versus being auctioned | |
| GN | and being for charity which we already said doesn't make that better | |
| GN | it makes it worse because now you're roping in an innocent | |
| GN | third party into a very awkward situation that can potentially make them look bad by proxy | |
| GN | and secondly this is actually what we said | |
| Transitions | ||
| GN | the first time they agreed to send it back was June 30th | |
| GN | at LTX the Linus Media Group put the one-of-a-kind water block up for auction at its extra live auction event | |
| GN | more seriously Linus's statement which reads | |
| GN | quote | |
| Linus | we have already agreed to compensate Bill labs for the cost of their prototype | |
| GN | uses specific language to imply that this was agreed upon prior to our video launching | |
| Gn | following this forum post from Linus we reached out to Billet Labs with | |
| GN | when we'd already had contact and we asked them the following | |
| GN | we said Linus's comment doesn't expressly say it but it seems to imply that this agreement was made previously | |
| GN | Billet lab said no | |
| GN | absolutely not no no no | |
| GN | the only mention of any money to do with the Prototype was our response to that them after they said they'd auctioned it | |
| GN | and we basically said you know that was an expensive prototype they didn't want us to share the exact dollar amount | |
| GN | Billet continued to explain their email they said | |
| GN | quote | |
| Billet | I said | |
| Billet | do you plan to reimburse us for this | |
| Billet | and we heard nothing we didn't get a response until your video | |
| GN | and Bill thanked us for it | |
| GN | we asked Billet when I had received that email from Linus | |
| GN | and they noted it arrived about two to three hours after we published our video | |
| GN | which would have been around the same time that Linus posted the comments on the forums | |
| GN | so he wrote that email and he posted and then said they've already come to an agreement | |
| GN | but at the time he posted it bill it hadn't responded to the email and just for the record | |
| GN | we have the timeline of events so I vetted them | |
| GN | and Linus Media Group did in fact agree to send the block back on June 30th | |
| GN | and they agreed again later and then they followed up to tell Billet that they would have a tracking number soon | |
| GN | and then it was last seen at the the auction at LTX | |
| GN | so today was the first time that Billet had Direct contact with Linus a comment from Linus lower in the Forum reads this | |
| GN | quote | |
| Linus | Billet sent us a | |
| GN | quote | |
| Linus | I don't know or care how they arrived at the value if they're good | |
| Linus | I'm good | |
| GN | we asked them about this and Billa emphasized to us | |
| GN | that it had not sent Linus Media Group a quote it noted that it had expressed a possible value of the block | |
| GN | and frustration before our video went up before this conversation began after they learned that it had been auctioned previously | |
| GN | but that this wasn't any kind of quote or invoice | |
| GN | we asked Bill if it had anything further to share and it said he's emailed us | |
| GN | we haven't emailed back yet at the time of writing | |
| GN | we thank the community for the support We Stand by everything we've said publicly | |
| GN | Billet noted that they intend to email Linus back prior to sharing any further details | |
| GN | and they also spent a few minutes to express very sincere gratitude to the community | |
| GN | and as they don't have quite as much of a platform | |
| GN | I'm just conveying that to you they were extremely grateful to the support that they've received from you all | |
| GN | and I do think that they felt some closure on their side | |
| Transitions | ||
| GN | now we get into something important as far as linuses believe that we should have reached out to him first | |
| GN | and that not doing so somehow makes the 44 minutes of reporting any less valid | |
| Gn | and considering the fact that he said there would have been valuable contacts such as | |
| GN | quote | |
| Linus | the fact that while we haven't sent payment yet we've already agreed to compensate Bill Labs | |
| Linus | with the cost of their prototype | |
| GN | which again Linus emailed Billet after the video | |
| GN | and this Billet situation is exactly why this sentence structure makes it appear as if Billet already agreed to some kind of resolution before the video | |
| GN | that's why it's our responsibility when doing proper reporting to ensure that the truth gets to viewers | |
| GN | and that it's not misrepresented by a manufacturer | |
| GN | we don't have to reach out to corporations when we think there's a patterned Behavior | |
| GN | or that there may be a significant chance that they try to cover things up | |
| GN | or prepare a pre-written bonds that could twist The Narrative | |
| GN | and in this case manipulate the audience | |
| GN | Linus willfully ignoring our valid criticisms of data accuracy and some of the ethical concerns | |
| GN | while then trying to manipulate the audience into viewing him as the victim not just LMG | |
| GN | this was very bizarre this is why we don't reach out every time | |
| GN | I want to be very clear we don't have to reach out to corporations prior to reporting on them period | |
| GN | for big corporations we don't reach out if the issue already harms consumers | |
| GN | or if their view is irrelevant the Walmart PC the Alienware PC | |
| GN | any number of products we buy but we don't need to reach out because the damage is being done actively | |
| GN | and we don't need Linus's input or permission to make that video | |
| GN | LMG's videos are already affecting millions of consumers | |
| GN | and they have objective errors that we covered objectively and they involved serious ethical concerns which we raised | |
| GN | and rather than addressing those he is choosing to try and distract viewers by whining about us not allowing him to comment first | |
| GN | and they've already commented anyway | |
| GN | they did it in all of these various WANshows we know what their comment is we know what they think | |
| GN | and when there's an objective factual issue we don't need to reach out | |
| GN | the risk is to the consumer and these aren't unreleased products they are public videos with a lot of views | |
| GN | and I am exceptionally disappointed in this response | |
| GN | I am baffled that this was the path chosen | |
| GN | I don't know | |
| GN | I don't know how to respond to the circular deflecting nonsense | |
| GN | as for the rest of the sort of Meandering diatribe | |
| GN | it's just bizarre | |
| GN | I am genuinely just disappointed by this | |
| GN | here's one such | |
| GN | quote | |
| LTT STUFF | I'm sorry I got the community's priorities mixed up on this one | |
| LTT STUFF | and that we didn't show the Billet in the best light Our intention wasn't to hurt anyone | |
| LTT STUFF | we wanted no one to buy it because it's an egregious waste of money no matter what temps it runs at | |
| GN | another quote | |
| LTT STUFF | will the it was a mistake a bad one but a mistake and they're taking care of it reality managed to have the same reach | |
| GN | this is a very bitter way to admit a mistake | |
| GN | but my answer to that question because it had a question mark at the end of it is not if you were insincere and indignant about it | |
| GN | no | |
| GN | he then talks about being real people and said | |
| GN | quote | |
| LTT STUFF | today sucks | |
| GN | well guys I'm not going to mince words to protect my reputation amongst sort of the the devour LTT supporters | |
| GN | and that's gaslighting | |
| GN | that's what it is like | |
| GN | this this we're the victims | |
| GN | feel bad for us | |
| GN | that's what that is | |
| GN | so it's not acceptable behavior | |
| GN | it is embarrassing and | |
| Transitions | ||
| GN | here's one more | |
| Linus | Adamand I were talking about this today he advocated for re-testing it | |
| Linus | regardless of how non-viable it was as a product at the time | |
| Linus | and I think he expressed really well today why it mattered | |
| Linus | it was like making a video about a Supercar | |
| Linus | it doesn't matter if no one watching will buy it they just want to see it rip | |
| Linus | I missed that but it wasn't because I didn't care about the consumer | |
| Linus | it was because I was so focused on how this product impacted a potential buyer | |
| GN | bullshit | |
| GN | we know why they didn't do it | |
| Linus | I don't know guys | |
| Linus | I'm not sure if I can apologize for not spending another 100 200 300 500 of various people's times | |
| GN | I'll wrap this up by saying look we had data points in there that were completely ignored | |
| GN | they weren't mentioned at all in any of this I we talked about serious testing issues | |
| GN | we talked about methodological issues we talked about lack of process we talked about lack of QC | |
| GN | talk about the fact that people can look at numbers that are 300 percent off in some cases | |
| GN | or in the cases of coolers are just literally incorrect because it was backwards or installed improperly | |
| GN | and how they can get past people | |
| GN | none of that was addressed this was a layup to say | |
| GN | here's our 10-point plan yeah we up here's what we're gonna do to fix it | |
| GN | there's an odd note in the statement about using their notes against them like as if we're weaponizing the transparency or something | |
| GN | and I want to be clear again | |
| GN | the vast majority of the significant errors I found they're not pinned under their videos | |
| GN | I found them I went and I looked at the numbers and I compared their own numbers against their own numbers | |
| GN | and I found those errors right like it's misrepresenting reality here and it is choosing to ignore it | |
| GN | so here's the deal | |
| GN | if LTT releases a new PR inspired comment after this or goes on another rant | |
| GN | we probably won't be responding | |
| GN | this was LMG's chance to take responsibility and he's shown LMG's true colors | |
| GN | and what he has the owner really thinks and we're greatly disappointed at the tripling down rather than proposing future looking Solutions | |
| GN | at this point we wouldn't believe them if they released a new statement to try and undo this one | |
| GN | because it's clear to us what the company's owners thought of these issues | |
| GN | and | |
| GN | I just | |
| GN | I just | |
| GN | I can't get over this | |
| GN | quote | |
| Linus | but we didn't sell it we auctioned it | |
| GN | seriously | |
| GN | like that that is what we're gonna open with | |
| GN | got us whatever we're gonna go back to the rest of Hardware news | |
| GN | I'm gonna drop this in | |
| GN | that's your update |
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