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Last active November 10, 2016 15:40
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Ricoh "Server Connection Failed" solution
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doc.md

Issue: "Server connection failed" upon attempting to scan to email

Steps to reproduce:

  1. Select "Address book" button
  2. Select "Search address book", press "OK"
  3. Choose desired user, press "OK"
  4. Press "B/W Copy" or "Color Copy"

Expected result

  • Scanning should succeed, and user should recieve email containing image

Actual result

  • Scanner returns "Server connection failed"

Solution:

  • Ensure SMTP configuration is correct.

Resolving issue:

  • Go to web interface for device - in this case, [redacted].library.uni.edu
  • Select "Network Settings"
  • Select "SMTP" tab
  • If authentication method is set to "Anonymous", enter aspmx.l.google.com
    • If "SMTP" and the "User Name" field is filled, and you have a password for the user, enter smtp-relay.gmail.com
  • Enter administrator password, click "OK"
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