Asterisk Queue Configuration

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        ⭐ Agent & Call QUEUES ⭐
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👉 /etc/asterisk/extconfig.conf
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#uncomment these lines and create these tables in database
queues => odbc,odbcasterisk
queue_members => odbc,odbcasterisk
queue_log => odbc,odbcasterisk


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👉 /etc/asterisk/queues.conf
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#sales queue will be saved in this file and can be shown with asterisk command "queue show"

[sales]
musiconhold=default
strategy=rrmemory
servicelevel = 60
timeout = 25
retry = 3
ringinuse = no
maxlen = 0
wrapuptime=2
announce-holdtime = no
joinempty = yes
ringinuse = no
announce-holdtime = no


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👉 /etc/asterisk/extensions.conf
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#Context to add or remove members to queue
[add_remove_member_from_queue]
exten => 80,1,AddQueueMember(mamma_1,SIP/${CALLERID(num)})
exten => 81,1,RemoveQueuemember(mamma_1,SIP/${CALLERID(num)})

#Context to add call to a queue
[call-to-queue]
exten => _X.,1,Answer
exten => _X.,n,Queue(mamma_1)
exten => _X.,n,Hangup


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👉 /etc/asterisk/sip.conf
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#Sip to add or remove members from queue
[200]
type=friend
secret=200 ;note that this is NOT a secure password
host=dynamic
dtmfmode=rfc2833
disallow=all
allow=ulaw
allow=alaw
nat=force_rport,comedia
context=add_remove_member_from_queue

#Sip to make a call & add the call to queue
[300]
type=friend
secret=200 ;note that this is NOT a secure password
host=dynamic
dtmfmode=rfc2833
disallow=all
allow=ulaw
allow=alaw
nat=force_rport,comedia
context=call-to-queue