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July 28, 2022 11:01
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elasticsearch zendesk X-Rate-Limit error
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| { | |
| "general": { | |
| "version": "8.3.2", | |
| "revision": "9bdcd14d913a90dcb5804c8aac829cb28bc65556", | |
| "elasticsearchVersion": "8.3.2" | |
| }, | |
| "source": { | |
| "id": "62e15e21276478d38dc3fa3f", | |
| "service_type": "zendesk", | |
| "name": "Zendesk", | |
| "context": "organization", | |
| "dlpEnabled": false, | |
| "recentJobs": { | |
| "full": [ | |
| { | |
| "createdAt": "2022-07-28T10:49:58Z", | |
| "status": "error", | |
| "fatalException": { | |
| "friendly_message": "Unknown problem occurred when syncing.", | |
| "stack_trace": "org/jruby/RubyHash.java:1355:in `fetch\u0027: key not found: \"X-Rate-Limit\"\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:164:in `fetch_request_limit\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:122:in `requests_allowed_per_minute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:186:in `compute_target_page_size\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:22:in `yield_document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:113:in `block in document_changes\u0027\n\tfrom org/jruby/RubyGenerator.java:99:in `each\u0027\n\tfrom org/jruby/RubyEnumerator.java:383:in `each\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:119:in `block in document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `block in measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:53:in `duration\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/stats.class:4:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:110:in `block in document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:168:in `convert_rate_limit_errors\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:66:in `block in with_auth_tokens_and_retry\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:197:in `convert_transient_server_errors\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:65:in `with_auth_tokens_and_retry\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:109:in `block in document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `block in measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:53:in `duration\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/stats.class:4:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:108:in `document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/index.class:13:in `block in run\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/abstract_extractor_work.class:100:in `run_with_suspension\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/index.class:12:in `run\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/abstract_extractor_work.class:138:in `execute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/workers/extract_worker.class:7:in `block in run\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/concurrent-ruby-1.1.10/lib/concurrent-ruby/concurrent/executor/safe_task_executor.rb:24:in `block in execute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/concurrent-ruby-1.1.10/lib/concurrent-ruby/concurrent/executor/safe_task_executor.rb:22:in `execute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/config/initializers/concurrent.class:18:in `block in realize\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/concurrent-ruby-1.1.10/lib/concurrent-ruby/concurrent/executor/java_executor_service.rb:79:in `run\u0027\n", | |
| "id": "62e269d7276478b151c404fe", | |
| "message": "key not found: \"X-Rate-Limit\"", | |
| "class": "KeyError" | |
| }, | |
| "errorReason": "unknown", | |
| "completedAt": "2022-07-28T10:49:59Z", | |
| "durationSeconds": 1.0, | |
| "documentErrorCount": 0, | |
| "documentErrors": [] | |
| }, | |
| { | |
| "createdAt": "2022-07-28T10:43:57Z", | |
| "status": "error", | |
| "fatalException": { | |
| "friendly_message": "Unknown problem occurred when syncing.", | |
| "stack_trace": "org/jruby/RubyHash.java:1355:in `fetch\u0027: key not found: \"X-Rate-Limit\"\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:164:in `fetch_request_limit\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:122:in `requests_allowed_per_minute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:186:in `compute_target_page_size\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:22:in `yield_document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:113:in `block in document_changes\u0027\n\tfrom org/jruby/RubyGenerator.java:99:in `each\u0027\n\tfrom org/jruby/RubyEnumerator.java:383:in `each\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:119:in `block in document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `block in measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:53:in `duration\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/stats.class:4:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:110:in `block in document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:168:in `convert_rate_limit_errors\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:66:in `block in with_auth_tokens_and_retry\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:197:in `convert_transient_server_errors\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:65:in `with_auth_tokens_and_retry\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:109:in `block in document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `block in measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:53:in `duration\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/stats.class:4:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:108:in `document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/index.class:13:in `block in run\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/abstract_extractor_work.class:100:in `run_with_suspension\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/index.class:12:in `run\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/abstract_extractor_work.class:138:in `execute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/workers/extract_worker.class:7:in `block in run\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/concurrent-ruby-1.1.10/lib/concurrent-ruby/concurrent/executor/safe_task_executor.rb:24:in `block in execute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/concurrent-ruby-1.1.10/lib/concurrent-ruby/concurrent/executor/safe_task_executor.rb:22:in `execute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/config/initializers/concurrent.class:18:in `block in realize\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/concurrent-ruby-1.1.10/lib/concurrent-ruby/concurrent/executor/java_executor_service.rb:79:in `run\u0027\n", | |
| "id": "62e2686f2764784ee9c404fa", | |
| "message": "key not found: \"X-Rate-Limit\"", | |
| "class": "KeyError" | |
| }, | |
| "errorReason": "unknown", | |
| "completedAt": "2022-07-28T10:43:59Z", | |
| "durationSeconds": 2.0, | |
| "documentErrorCount": 0, | |
| "documentErrors": [] | |
| }, | |
| { | |
| "createdAt": "2022-07-28T10:37:57Z", | |
| "status": "error", | |
| "fatalException": { | |
| "friendly_message": "Unknown problem occurred when syncing.", | |
| "stack_trace": "org/jruby/RubyHash.java:1355:in `fetch\u0027: key not found: \"X-Rate-Limit\"\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:164:in `fetch_request_limit\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:122:in `requests_allowed_per_minute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:186:in `compute_target_page_size\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:22:in `yield_document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:113:in `block in document_changes\u0027\n\tfrom org/jruby/RubyGenerator.java:99:in `each\u0027\n\tfrom org/jruby/RubyEnumerator.java:383:in `each\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:119:in `block in document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `block in measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:53:in `duration\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/stats.class:4:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:110:in `block in document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/zendesk/extractor.class:168:in `convert_rate_limit_errors\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:66:in `block in with_auth_tokens_and_retry\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:197:in `convert_transient_server_errors\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:65:in `with_auth_tokens_and_retry\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:109:in `block in document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `block in measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:53:in `duration\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/statsd-instrument-2.1.1/lib/statsd/instrument.rb:284:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/stats.class:4:in `measure\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/content_sources/base/extractor.class:108:in `document_changes\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/index.class:13:in `block in run\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/abstract_extractor_work.class:100:in `run_with_suspension\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/index.class:12:in `run\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/work/abstract_extractor_work.class:138:in `execute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/lib/connectors/workers/extract_worker.class:7:in `block in run\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/concurrent-ruby-1.1.10/lib/concurrent-ruby/concurrent/executor/safe_task_executor.rb:24:in `block in execute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/concurrent-ruby-1.1.10/lib/concurrent-ruby/concurrent/executor/safe_task_executor.rb:22:in `execute\u0027\n\tfrom /usr/share/enterprise-search/lib/war/connectors/config/initializers/concurrent.class:18:in `block in realize\u0027\n\tfrom /usr/share/enterprise-search/lib/war/gems/gems/concurrent-ruby-1.1.10/lib/concurrent-ruby/concurrent/executor/java_executor_service.rb:79:in `run\u0027\n", | |
| "id": "62e26707276478b17bc404f6", | |
| "message": "key not found: \"X-Rate-Limit\"", | |
| "class": "KeyError" | |
| }, | |
| "errorReason": "unknown", | |
| "completedAt": "2022-07-28T10:37:59Z", | |
| "durationSeconds": 2.0, | |
| "documentErrorCount": 0, | |
| "documentErrors": [] | |
| } | |
| ], | |
| "incremental": [ | |
| { | |
| "createdAt": "2022-07-28T09:49:52Z", | |
| "status": "complete", | |
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| "durationSeconds": 27.0, | |
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| "createdAt": "2022-07-28T07:49:44Z", | |
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| "durationSeconds": 44.0, | |
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| "createdAt": "2022-07-28T03:49:27Z", | |
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| "createdAt": "2022-07-27T21:48:58Z", | |
| "status": "complete", | |
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| "completedAt": "2022-07-27T21:49:37Z", | |
| "durationSeconds": 39.0, | |
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| }, | |
| "oauthTokenAgeSeconds": 68611, | |
| "oauthScopes": "read", | |
| "indexing": { | |
| "default_action": "include", | |
| "rules": [], | |
| "schedule": { | |
| "intervals": [], | |
| "blocked": [] | |
| }, | |
| "enabled": true, | |
| "features": { | |
| "content_extraction": { | |
| "enabled": true | |
| }, | |
| "thumbnails": { | |
| "enabled": true | |
| } | |
| } | |
| }, | |
| "facets": { | |
| "overrides": [] | |
| }, | |
| "created_at": "2022-07-27T15:47:45Z", | |
| "document_count": 1885, | |
| "updated_at": "2022-07-27T15:48:05Z" | |
| } | |
| } |
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