Zapier

gistfile1.txt

My most favorite top 5:

    Engage multiple users at once via chat to answer their questions and troubleshoot problems
    Manage a support team
    Help train and onboard new support teammates
    Make Zap templates to help showcase the thousands of ways customers can use Zapier
    Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have

My least favorite top 5:

    Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
    Help resolve billing issues for customers over the phone
    Ghostwrite documentation for partners to publish on thier own sites
    Find and recruit teammates for the support team
    Dig through activity logs to troubleshoot a customer's broken Zap