Hi Hitesh, Anoop,
Hope this mail find you both in the pink of health.
As per our discussion during my last visit to NSE (July/21) we will be implementing a slightly modified support policy. It has been getting harder for us to consistently track support requests and issues spread over multiple emails. This has impacted our turnaround time for NSE and we're not able to deliver support to the level desired by us.
To this end, we will implement the following principles:
- We will not be able to respond to support requests mailed to individual ID engineers. Since NSE cannot be aware of the vacation and other schedules for ID engineers, support requests can be lost or not responded in time.