gistfile1.txt

One moment please while we route your chat to a representative.
Thank you for contacting Adobe Sales. My name is Griffin. How may I help you today?
Griffin: Hi, may I have your first name please?
you: Hey. I'm Adam
you: I currently have a plan for InDesign but I'm thinking of getting the full creative cloud suite
you: Can I convert my existing purchase into that?
Griffin: Hello Adam.
Griffin: Sure I can help you to subscribe for creative cloud complete plan now, okay.
you: Just want to make sure my payment for InDesign isn't "sunk"
you: Actually, do you know what plan I have today?
Griffin: That will not be a problem, as once you are subscribed for the software I can help you to get the Indesign CC cancelled so that you will not be charged for that anymore.
you: cool
you: Just a sec, looking into getting approval from company
Griffin: If  you wish I�ll stand by while you get the approval and also I�ll help you if you have any queries.
you: Permission granted.
Griffin: Awesome!
Griffin: Click here to susbcribe for Creative cloud.
Griffin: I'll standby while you complete the order process. Please let me know if you have any issues.
you: Is it cheaper by the month to do it annually?
Griffin: Did you get the link?
you: Oh wait...it's incredibly cheaper
you: nvm
Griffin: Even if you get the annual plan, you will be paying on monthly basis only.
you: I see, so it's the commitment that's different.
Griffin: Correct!
Griffin: Let me know if you have any issues while placing the order.
Griffin: Please provide me with the order number and order total once the order is completed.
you: I don't see an order number anywhere.
Griffin: Click here to find the order number.
Griffin: You can use the above link and find the order number.
Griffin: It starts with AD.
you: It doesn't show my purchase there.
you: Although my other tab says my order is complete.
Griffin: Please check if you have any email from Adobe with the order number?
you: No email from Adobe
Griffin: https://www.adobe.com/account/sign-in.adobedotcom.html?returnURL=https://www.adobe.com/account/account-orders.html
Griffin: You can use the above link and find the order number.
you: That takes me to the same screen.
you: InDesign shows but not the Tx I just made.
Griffin: Did you enter the billing details and also confirmed the order?
you: This is what I see http://i.imgur.com/lTpqcle.png
you: But I didn't enter billing details.
Griffin: Please try to refresh the page and try it once again.
you: You're already subscribed to the Creative Cloud membership (one-year, prepaid). See your plan details.If you'd like to purchase another copy of the same product, you'll need to do so with a different Adobe ID. To log in with a different ID, or to create a new one, please sign out first.Looking to build a team? Check out our Team offering.
Griffin: Alright.
you: Got an email just now
you: Hi Adam,Thank you for choosing a membership to Creative Cloud membership (one-year, prepaid). Here is some valuable information about your Creative Cloud membership.Membership start date: 04-April-2014 (PT)Next billing date: 04-April-2015 (PT)If you need help or have any questions, check out the Creative Cloud FAQ or contact Customer Support.Thanks and enjoy,The Adobe Creative Cloud Team
Griffin: Great!
Griffin: Click here to find the order number.
you: That's the same link again.
you: Still doesn't show
you: http://i.imgur.com/R6lfTrK.png
you: Just the previous, single-app membership
Griffin: Did you login to your adobe account and updated your software directly or did you click on the above link to place the order?
you: I haven't updated any software yet.
you: I didn't click the link above to place the order. By the time you gave it to me, I had already purchased it.
Griffin: Alright.
Griffin: In that case you will not get any order number for the order placed.
Griffin: Now let me help you to cancel the Indesign CC subscription, okay,
Griffin: Is it okay to transfer the chat to our customer service team?
Griffin: I haven't heard from you in a while.  Would you like to continue chatting?
you: Sorry. I think I got it.
you: I mean, I got the software installed
you: Yes, you can transfer me
Griffin: Great!
Please wait while I transfer you to an operator at Adobe Service.
You are now chatting with 'Madhusudhan' at Adobe Service.
Madhusudhan: Hello! Welcome to Adobe Customer Service.
hi: Hi
Madhusudhan: Hi.
Madhusudhan: How are you doing today?
hi: Swell
Madhusudhan: May I please have your email address registered with Adobe?
hi: ajkochanowicz@gmail.com
Madhusudhan: Thank you.
Madhusudhan: May I know why you want to cancel the subscription?
hi: I've upgraded to the full suite.
Madhusudhan: Okay.
Madhusudhan: May I offer you one month free subscription where you do not need to pay for one month.
hi: Sure
hi: You mean for the full suite?
Madhusudhan: No for Indesign.
hi: Isn't InDesign included in the full suite?
Madhusudhan: Yes.
hi: So why would I want to get InDesign if I already have it?
Madhusudhan: In that case I will cancel the subscription for you.
hi: k
hi: brb
Madhusudhan: I have successfully canceled the subscription for you.
hi: cool thx.
hi: Can you provide me a link to my order details?
Madhusudhan: Is there anything else I can help you with?
hi: Uh oh
Madhusudhan: Sure.
hi: I'm at creative.adobe.com/account/plans
hi: it says "Your plan has been canceled. Your membership will return to a Free membership."
Madhusudhan: That is correct.
Madhusudhan: You can log in to your adobe account and go to my subscriptions.
hi: You cancelled my full suite membership/
hi: why did you decide to do that/
Madhusudhan: Thank you for waiting. One moment please.
Madhusudhan: I am sorry I have canceled the one year subscription and initiated a refund for you.
Madhusudhan: I request you to purchase a new subscription.
Madhusudhan: I will cancel the single app for you.
hi: I need to do a repurchase?
Madhusudhan: Yes.
hi: I can't
hi: The company credit card is no longer available.
Madhusudhan: I am really sorry about that Adam.