Override the znode WebStoreCaseRequestService

CustomWebstoreCaseRequestService.cs

using Znode.Engine.Api.Models;
using Znode.Engine.ERPConnector.Model.ChatGPTConnector;
using Znode.Engine.Services;
using Znode.Libraries.ECommerce.Utilities;
using Znode.Libraries.Framework.Business;
using Znode.Libraries.Observer;

namespace Znode.Api.Custom
{
    public class CustomWebStoreCaseRequestService : WebStoreCaseRequestService, IWebStoreCaseRequestService
    {
        public CustomWebStoreCaseRequestService() { }

        public override WebStoreCaseRequestModel CreateContactUs(WebStoreCaseRequestModel caseRequestModel)
        {
            string originalFeedback = caseRequestModel.Description.Replace("Comments: ", "Original Feedback: ");
            string feedbackToClassify = originalFeedback.Substring(0, originalFeedback.IndexOf("<br/>"));
            var ChatGPTIntegration = new ERPInitializer<string>(feedbackToClassify, "ClassifyFeedback");
            var response = (ClassifiedFeedback)ChatGPTIntegration.Result;

            if (response.Sentiment.Trim().ToLower() == "positive")
            {
                return base.CreateContactUs(caseRequestModel);
            }

            response.Emails.ForEach(departmentEmail => {
                string toEmail = "admin@gcgclient.app";
                string department = departmentEmail.Department.Trim().ToLower();
                string aiEmailBody = departmentEmail.EmailBody.Trim();
                string emailBody = $"{aiEmailBody}\r\n\r\n{originalFeedback}";
                if (department == "customer service")
                {
                    toEmail = "customerservice@gcgclient.app";
                } else if (department == "it")
                {
                    toEmail = "helpdesk@gcgclient.app";
                } else if (department == "marketing")
                {
                    toEmail = "marketing@gcgclient.app";
                }
                ZnodeEmail.SendEmail(toEmail, "admin@gcgclient.app", "Negative Ecommerce Feedback", emailBody);
                ZnodeLogging.LogMessage($"SendTo: {toEmail}\r\n\r\nEmail Body: {emailBody}", "WebstoreCaseRequest", System.Diagnostics.TraceLevel.Info);
            });

            ZnodeLogging.LogMessage(ChatGPTIntegration.Result.ToString(), "WebstoreCaseRequest", System.Diagnostics.TraceLevel.Info);
            return base.CreateContactUs(caseRequestModel);
        }
    }
}