Chnage Priority Status For Customer

Fluent Support Priority

add_filter('fluent_support/customer_ticket_priorities', function ($priorities) {
    // Change 'Normal' to 'priority_1'
    $priorities['normal'] = __('priority_1', 'fluent-support');
    
    // Change 'Medium' to 'priority_2'
    $priorities['medium'] = __('priority_2', 'fluent-support');
    
    // Change 'Critical' to 'priority_3'
    $priorities['critical'] = __('priority_3', 'fluent-support');
    
    return $priorities;
}, 10, 1);