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August 29, 2015 13:57
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Mail through Zend Desk Api
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| first Create a php File in which Html form for the mail is given. | |
| Remember the name of the fields should be started by using z_ as created below | |
| <html> | |
| <div id="box_form"> | |
| <form id="zFormer" method="POST" action="mail_send.php" name="former"> | |
| <p> | |
| Your Name:<input type="text" value="" name="z_name"> | |
| </p> | |
| <p> | |
| Your Email Address: <input type="text" value="" name="z_requester"> | |
| </p> | |
| <p> | |
| Subject: <input type="text" value="" name="z_subject"> | |
| </p> | |
| <p> | |
| Description: <textarea name="z_description"></textarea> | |
| </p> | |
| <p> | |
| <input type="submit" value="submit" id="submitter"> | |
| </p> | |
| </form> | |
| </div> | |
| </html> |
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| Now in the configuaration file | |
| <?php | |
| define("ZDAPIKEY", "3mI3ptmDSyrQ7OZevFTU0uUBaXdbEpD6FodqX0Wz"); // key generated by the zend desk | |
| define("ZDUSER", "arun12verma@gmail.com");//username specified --- copy of mail will also be shared | |
| define("ZDURL", "https://jinglingapp.zendesk.com/api/v2/"); // this is the URL generated in the setting section of admins zend desk.please look at the API section where you will find this. | |
| function curlWrap($url, $json) | |
| { | |
| $ch = curl_init(); | |
| curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true ); | |
| curl_setopt($ch, CURLOPT_MAXREDIRS, 10 ); | |
| curl_setopt($ch, CURLOPT_URL, ZDURL.$url); | |
| curl_setopt($ch, CURLOPT_USERPWD, ZDUSER."/token:".ZDAPIKEY); | |
| curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "POST"); | |
| curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-type: application/json')); | |
| curl_setopt($ch, CURLOPT_USERAGENT, "MozillaXYZ/1.0"); | |
| curl_setopt($ch, CURLOPT_POSTFIELDS, $json); | |
| curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); | |
| curl_setopt($ch, CURLOPT_TIMEOUT, 10); | |
| $output = curl_exec($ch); | |
| curl_close($ch); | |
| $decoded = json_decode($output); | |
| return $decoded; | |
| } | |
| $arr = array(); | |
| foreach($_POST as $key => $value){ | |
| if(preg_match('/^z_/i',$key)){ | |
| $arr[strip_tags($key)] = strip_tags($value); | |
| } | |
| } | |
| $ticket = array('ticket' => array('subject' => $arr['z_subject'], 'comment' => array("value"=>$arr['z_description'] ), 'requester' => array('name' => $arr['z_name'], 'email' => $arr['z_requester']))); | |
| if(CUSTOM){ | |
| foreach($_POST as $key => $value){ | |
| if(preg_match('/^c_/i',$key)){ | |
| $id = str_replace('c_', '', strip_tags($key)); | |
| $value = strip_tags($value); | |
| $cfield=array('id'=>$id, 'value'=>$value); | |
| $ticket['ticket']['custom_fields'][]=$cfield; | |
| } | |
| } | |
| } | |
| $ticket = json_encode($ticket); | |
| $return = curlWrap("/tickets.json", $ticket); | |
| //echo '<pre>'; | |
| //print_r($return); | |
| ?> |
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first Create a php File in which Html form for the mail is given.
Remember the name of the fields should be started by using z_