As a Technical Support Engineer, you will communicate with clients primarily via email. Below are two examples of support requests you might see. Please respond to these questions as if you were a TSE replying to a real client. The ideal response will be accurate, clear, and helpfully formatted.
Hi there,
I’m trying to get up and running with Plaid, and I need some help. When I try to create an item, Plaid returns an INVALID_CREDENTIALS error.