gistfile1.php

<?php namespace Acme\Backend\VSM;

use Acme\Backend\BackendService;
use Exception;

class VSMService extends BackendService {
	
	private $wsdl_url = 'http://dev/address/ServiceManager.svc?wsdl';
	private $wsdl_user = 'user';
	private $wsdl_pass = 'password';
	private $wsdl_db = 'database';
	private $wsdl_session_id = NULL;
	private $error_generic = 'Attempts to submit this form were not successful (%s). Please try again or contact the Service Centre.';
	
	public function __construct()
	{
		if($_SERVER['HTTP_HOST'] == 'intranet') {
			$this->wsdl_url = 'http://production/address/ServiceManager.svc?wsdl';
			$this->wsdl_user = 'username';
			$this->wsdl_pass = 'password';
			$this->wsdl_db = 'database';
		}
		
		try
		{
			$this->initialiseClient();
		}
		catch (Exception $e)
		{
			//failed
			throw new Exception(sprintf($this->error_generic, $e->getMessage()));
		}
		
	}
	
	public function initialiseClient()
	{
		require_once('../../lib/nusoap/lib/nusoap.php');
	
		$client = new \nusoap_client($this->wsdl_url, true);
		
		$client->soap_defencoding = 'UTF-8';
		$client->setCredentials('', '', 'ntlm');
		$client->setUseCurl(true);
		$client->useHTTPPersistentConnection();
		$client->setCurlOption(CURLOPT_USERPWD, 'domain\user:password');
		
		$err = $client->getError();
	
		if($err) {
			// throw error
			throw new Exception('Could not create connection to backend.');
		}
		
		$this->wsdl_client = $client;
		return true;
	}
	
	public function createTicket($user, $action_description, $problem_description, $service_id, $group, $tier_type)
	{
		if(empty($user->mail)) {
			throw new Exception('Your staff account is missing an email address, without which, this form cannot be submitted. Please try again or contact the Service Centre.');
		}
		
		// create call
		$params = array(
						'sLoginUserID' => $this->wsdl_user,
						'sLoginPassword' => $this->wsdl_pass,
						'sDatabase' => $this->wsdl_db,
						
						'sActionDescription' => $action_description,
						'sProblemDescription' => $problem_description,
						'yPortal' => 'Y',
						//'lImpact' => 'High',
						'lCustomer' => strtolower($user->mail),
						'lService' => $service_id,
						//'lPriority' => 'Severity 3',
						//'lUrgency' => 'Medium',
						'lFwdGroup' => $group,
						'lIPKStatus' => 'Service Request',
						'lType' => $tier_type,
						'lCallStatus' => 'Pending Approval',
		);
		
		try {
			$result = $this->sendRequest('CallCreate', $params);
		}
		catch (Exception $e) {
			//print_r($e);
			throw new Exception(sprintf('Attempting to create call failed: %s', $e->getMessage()));
		}		
		
		return $result;
	}
	
	public function updateTicket($ticket_id)
	{
		// update call
		$params = array(
						'sID' => $this->wsdl_session_id,
						'lEntityRef' => $ticket_id,
						'lCallStatus' => 'In Progress',
		);
						
		$result = $this->sendRequest('CallUpdate', $params);
		
		return $result;
	}
	
	private function sendRequest($name, $params)
	{	
		$result = $this->wsdl_client->call($name, array($params), 'http://schemas.xmlsoap.org/wsdl/soap/');
		if($this->wsdl_client->fault) {
			// throw error
			//die($this->wsdl_client->faultcode);
			throw new Exception($this->wsdl_client->faultcode);
		}
		else {
			// Check for errors
			$err = $this->wsdl_client->getError();
			if ($err) {
				// throw error
				throw new Exception($err);
			}
		}
		
		return $result;
	}
}