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@alisonmsmith
Last active May 7, 2019 16:43
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user behavior data
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["MERGE_TOPICS", "COMPLETE", "1,3"], "time": 445.0}, {"ref": ["REMOVE_WORD", "phone", "0"], "time": 473.0}, {"ref": ["REORDER_WORD", "app", "8", "0", "0"], "time": 499.0}, {"ref": ["REMOVE_WORD", "miles", "0"], "time": 516.0}, {"ref": ["REORDER_WORD", "app", "8", "0", "0"], "time": 534.0}, {"ref": ["REORDER_WORD", "app", "9", "0", "0"], "time": 548.0}, {"ref": ["REMOVE_WORD", "call", "0"], "time": 558.0}, {"ref": ["REORDER_WORD", "online", "9", "0", "0"], "time": 581.0}, {"ref": ["REORDER_WORD", "app", "9", "0", "0"], "time": 593.0}, {"ref": ["RENAME_TOPIC", "COMPLETE", "E-communication", "0"], "time": 608.0}, {"ref": ["RENAME_TOPIC", "COMPLETE", "Phone Communication", "3"], "time": 631.0}, {"ref": ["ADD_WORD", "parents", "4"], "time": 811.0}, {"ref": ["REMOVE_WORD", "early", "4"], "time": 850.0}, {"ref": ["REMOVE_WORD", "delayed", "4"], "time": 885.0}, {"ref": ["RENAME_TOPIC", "COMPLETE", "Boarding & Overnights", "4"], "time": 961.0}, {"ref": ["REMOVE_DOC", "28", "4"], "time": 964.0}, {"ref": ["REMOVE_DOC", "92", "5"], "time": 1023.0}, {"ref": ["RENAME_TOPIC", "COMPLETE", "Upgrades & Rewards", "5"], "time": 1152.0}, {"ref": ["REMOVE_DOC", "662", "6"], "time": 1215.0}, {"ref": ["REMOVE_WORD", "time", "6"], "time": 1231.0}, {"ref": ["REORDER_WORD", "wifi", "4", "0", "6"], "time": 1283.0}, {"ref": ["REMOVE_DOC", "78", "6"], "time": 1303.0}, {"ref": ["REMOVE_DOC", "24", "6"], "time": 1351.0}, {"ref": ["REMOVE_DOC", "75", "6"], "time": 1408.0}, {"ref": ["ADD_WORD", "inflight", "6"], "time": 1452.0}, {"ref": ["RENAME_TOPIC", "COMPLETE", "In Flight", "6"], "time": 1503.0}, {"ref": ["RENAME_TOPIC", "COMPLETE", "CANCELLATIONS", "7"], "time": 1521.0}, {"ref": ["RENAME_TOPIC", "COMPLETE", "Lost luggage", "8"], "time": 1613.0}, {"ref": ["REMOVE_DOC", "449", "8"], "time": 1698.0}, {"ref": ["REMOVE_DOC", "868", "8"], "time": 1771.0}, {"ref": ["FINISH"], "time": 1816.0}]}, {"user": 5, "model": "0", "info": {"gender": "Female", "age": "20-29", "education": "Some college, no 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