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@RobertAKARobin
RobertAKARobin / safari.md
Last active January 5, 2024 05:41
Safari's date-picker is the cause of 1/3 of our customer support issues

Safari's date-picker is the cause of 1/3 of our customer support issues

...and obviously we're building a workaround. But I'm absolutely flabbergasted that a standard <input type="date"> HTML field, in a standard browser, from a company that bases its reputation good design, could be so dreadful.

The context

I'm the developer for a startup that sells a genetic test to recommend medications for high blood pressure. For medical reasons we need to know our customers' birth date. Most of our customers are in their 60s or older. We've found that many of them use iPads or iPhones. And they're the ones who complain to our customer support that our site is unusable.

The problem