iwscript.js

iwscript.js

///========================================
/// SoftPhone s.r.l
/// IWSConnector release 1.1.4.0
/// Date: 07/08/2013
///========================================

function networkError(message)
{
	trace(message);
}

function onConnectedSession(message)
{
	CheckAgentIntegrity(message);
}

function onDisconnectedSession(message)
{
	alert("Interaction workspace has disconnected");
}

function onActivateSession(message)
{
	
	switchInteraction();

}

function onDeactivateSession(message)
{
}

function onEventAgentNotReady(message)
{	
}

function onEventAgentReady(message)
{	
}

function onEventAgentLogout(message)
{	
}

function onEventAgentLogin(message)
{	
}

//==================================================================
// Events MediaVoice
 /*
 * message.EVENT
 * message.Place
 * message.AgentID
 * message.MediaType
 * message.ConnectionID
 * message.ANI
 * message.DNIS
 * message.CallType
 * message.Duration
 * message.TimeStamp
 * message.attachdata
 * message.EntrepriseLastInteractionEvent.PreviousConnID
 */
//==================================================================

function printAllAttachData(message)
{
	trace("called printAttachData on Event:" + message.EVENT);	
	for (var key in message.attachdata) 
	{
		//trace(jQuery.validator.format("attach key[{0}] value[{1}]", key, message.attachdata[key]));
		trace("attach key: " + key);
		trace("attach value: " + message.attachdata[key]);
	}
}

//RINGING
function onEventRingingInbound(message)
{	
	//alert("MediaType = " + message.MediaType);
	showEventMessage("Inbound call from " + message.ANI, 3000); 
	
}
function onEventRingingInternal(message)
{

}

function onEventRingingConsult(message)
{
	showEventMessage("Consult call from agent " + message.AgentID, 3000); 
}
function onEventRingingOutbound(message)
{
	showEventMessage("Outbound call from " + message.ANI, 3000); 
}

//EventEstablished
function onEventEstablishedInbound(message)
{
	
	if (message.attachdata.CONTACT_ID)
	{
		InboundContactPopUpContactId(message);	
    } 
	else if (message.attachdata.ACCOUNT_ID)
	{
		InboundAccountPopUpAccountId(message);	
	}
	else 
    {
		InboundContactPopUpANI(message);
		//InboundAccountPopUpANI(message); // TO SCREEN POP ON ACCOUNT ENTITY
	}
}

function onEventEstablishedInternal(message)
{
}

function onEventEstablishedConsult(message)
{
}

function onEventEstablishedOutbound(message)
{
	OutboundContactPopUpDNIS(message);
	//OutboundAccountPopUpDNIS // TO SCREEN POP THE OUTBOUND CALL ON ACCOUNT
}

//EventHeld
function onEventHeldInbound(message)
{
}

function onEventHeldInternal(message)
{
}

function onEventHeldConsult(message)
{
}

function onEventHeldOutbound(message)
{
}

//EventRetrieved	
function onEventRetrievedInbound(message)
{
}

function onEventRetrievedInternal(message)
{
}

function onEventRetrievedConsult(message)
{
}

function onEventRetrievedOutbound(message)
{
}

//EventAttachedDataChanged
function onEventAttachedDataChangedInbound(message)
{
}

function onEventAttachedDataChangedInternal(message)
{
}

function onEventAttachedDataChangedConsult(message)
{
}

function onEventAttachedDataChangedOutbound(message)
{
}

//EventReleased
function onEventReleasedInbound(message)
{
	ReleaseCall(message);
}

function onEventReleasedInternal(message)
{
}

function onEventReleasedConsult(message)
{
}

function onEventReleasedOutbound(message)
{
	ReleaseCall(message);
}

//EventDialing
function onEventDialingInternal(message)
{
}
function onEventDialingConsult(message)
{
}
function onEventDialingOutbound(message)
{
	showEventMessage("Calling..." + message.DNIS, 3000); 
}

//EventUserEvent
function onEventUserEvent(message)
{
	//alert("onEventUserEvent");
	//printAllAttachData(message);		
}

//EventPartyChanged
function onEventPartyChangedInbound(message)
{
	if (message.attachdata.CONTACT_ID)
	{
		InboundContactPopUpContactId(message);	
    } 
	else if (message.attachdata.ACCOUNT_ID)
	{
		InboundAccountPopUpAccountId(message);	
	}
	else 
    {
		InboundContactPopUpANI(message);
		//InboundAccountPopUpANI(message); // TO SCREEN POP ON ACCOUNT ENTITY
	}
}


//==================================================================
// Events MediaEmail
 /*
 * message.EVENT
 * message.Place
 * message.AgentID
 * message.MediaType
 * message.ConnectionID
 * message.ANI
 * message.DNIS
 * message.CallType
 * message.Duration
 * message.TimeStamp
 * message.attachdata
 * message.EntrepriseLastInteractionEvent.PreviousConnID
 */
//==================================================================

/*
function onEmailEventRingingInbound(message)
{
		showEventMessage("Inbound Email from " + message.attachdata.EmailAddress, 3000); 
}
 
function onEmailEventEstablishedInbound(message)
{
	if (message.attachdata.CONTACT_ID)
	{
		PopUpContactAndActivity(message);	
   } 
	else if (message.attachdata.ACCOUNT_ID)
	{
		PopUpAccountAndActivity(message);	
	}
	else 
    {
		EmailContactPopUpEmailAddressAct(message);
		//EmailAccountPopUpEmailAddressAct(message); // TO SCREEN POP ON ACCOUNT ENTITY
	}
}
 
function onEmailEventOpenedInbound(message)
{
	PopUpContactAndActivity(message);
	UpdateEmailStatus(message,"In Progress");
}
 
function onEmailEventReplyOpenedOutbound(message)
{
	PopUpContactAndActivity(message);
	UpdateEmailStatus(message,"In Progress");
}
 
function onEmailEventReleasedInbound(message)
{
	ReleaseEmail(message);
}
 
function onEmailEventReplyEstablishedOutbound(message)
{
	EmailReplyContactPopUpEmailAddressAct(message);
}
 
function onEmailEventReplyReleased(message)
{
	ReleaseEmail(message);		
}
 
function onEmailEventReplyCancelled(message)
{
	ReleaseEmail(message);		
}
*/

//==================================================================
//Events MediaWorkbin
//==================================================================

function onWorkbinTakenOut(message)
{
	//alert("onWorkbinTakenOut message.MediaName: " + message.MediaName);	
}

function onWorkbinPlacedIn(message)
{
	if(message.Interaction.InteractionMediatype == "email")
	{
		log.info("onWorkbinPlacedIn - email -> Execute UpdateEmailStatus with status Workbin");
		UpdateEmailStatus(message,"Workbin");
	}	
}

//==================================================================
// Events MediaChat
 /*
 * message.EVENT
 * message.Place
 * message.AgentID
 * message.MediaType
 * message.ConnectionID
 * message.ANI
 * message.DNIS
 * message.CallType
 * message.Duration
 * message.TimeStamp
 * message.attachdata
 * message.EntrepriseLastInteractionEvent.PreviousConnID
 */
//==================================================================

function onChatEventRingingInbound(message)
{
			showEventMessage("Inbound Chat from " + message.attachdata.EmailAddress, 3000); 
}

function onChatEventRingingConsult(message)
{
}

function onChatEventEstablishedInbound(message)
{
	
	if (message.attachdata.CONTACT_ID)
	{
		ChatContactPopUpContactId(message);	
    } 
	else if (message.attachdata.ACCOUNT_ID)
	{
		ChatAccountPopUpAccountId(message);	
	}
	else 
    {
		ChatContactPopUpEmailAddressAct(message);
		//ChatAccountPopUpEmailAddressAct(message); // TO SCREEN POP ON ACCOUNT ENTITY
	}
}

function onChatEventEstablishedConsult(message)
{
}

function onChatEventReleasedInbound(message)
{
	ReleaseChat(message);
}

function onChatEventReleasedConsult(message)
{
}

function onChatEventTranscriptLink(message)
{
	//Attach the chat transcript to the activity
	ChatTranscriptAttachment(message);
}

function onChatEventPartyRemovedInbound(message)
{
}

function onChatEventPartyAddedInbound(message)
{
}


function onChatEventPartyChangedInbound(message)
{
	
	if (message.attachdata.CONTACT_ID)
	{
		ChatContactPopUpContactId(message);	
    } 
	else if (message.attachdata.ACCOUNT_ID)
	{
		ChatAccountPopUpAccountId(message);	
	}
	else 
    {
		ChatContactPopUpEmailAddress(message);
		//ChatAccountPopUpEmailAddress(message); // TO SCREEN POP ON ACCOUNT ENTITY
	}
}

//==================================================================
//Generic Events 
//==================================================================

function onSwitchInteraction(message)
{
	//alert("Called onSwitchInteraction");
	//printAllAttachData(message);
	
	if (message.attachdata.CONTACT_ID)
	{
		PopUpContactAndActivity(message);
	}
	else if (message.attachdata.ACCOUNT_ID)
	{
		PopUpAccountAndActivity(message);
	}
	else 
  {
		PopUpActivity(message);
	}	
}

//==================================================================
// WORKITEM Events 
//==================================================================

function onWorkitemEventRingingInbound(message)
{
	if (message.attachdata.ExternalId)
	{
		showEventMessage("Incoming Workitem - SR: " + message.attachdata.ExternalId, 60000);
	} else {
		showEventMessage("Incoming Workitem without SR number (ExternalId).", 60000);
	}
}

function onWorkitemEventEstablishedInbound(message)
{
	if (message.attachdata.ExternalId)
	{
		WorkitemSRPopUp(message);
	}
}

function onWorkitemEventOpenedInbound(message)
{
	if (message.attachdata.ExternalId)
	{
		WorkitemSRPopUp(message);
	} else {
		alert("Opened Workitem without SR number (ExternalId).");
	}
}

function onWorkitemEventReleasedInbound(message)
{
	//Need to close the Workitem?!?
	//alert("onWorkitemEventReleasedInbound");
}

//==================================================================
// SMS Events 
//==================================================================

function onSMSEventRingingInbound(message)
{
			showEventMessage("Inbound SMS from " + message.EntrepriseInteractionCurrent.From, 3000); 
}

function onSMSEventEstablishedInbound(message)
{
	if (message.attachdata.CONTACT_ID)
	{
		InboundContactPopUpContactId(message);	
  } 
	else if (message.attachdata.ACCOUNT_ID)
	{
		//TODO	
	}
	else 
  {
		SMSInboundContactPopUp(message);
	}	
}

function onSMSEventReleasedInbound(message)
{
		//SAME AS RELEASE CALL SO WE USE THE SAME FUNCTION CALL
		ReleaseCall(message); 
}

function onSMSEventEstablishedOutbound(message)
{
	SMSOutboundContactPopUpDNIS(message);
}

function onSMSEventReleasedOutbound(message)
{
	SMSOutboundContactAct(message);
}

function onSmsEventSendMessage(message)
{
	SMSSendContactAct(message);
}
//alert("iwscriptwellformed");

//==================================================================
//Events DelegateCommand
//==================================================================
function onDelegateCommand(message)
{	
	log.debug("======= onDelegateCommand ==========");
	if(message.Parameters.Device)
	{
		log.debugFormat("Device Name: {0}", message.Parameters.Device.Name);
	}
}

//==================================================================
//Events InhibitCommand
//==================================================================
function onInhibitCommand(message)
{	
	log.debug("======= onInhibitCommand ==========");
	if(message.Parameters.Device)
	{
		log.debugFormat("Device Name: {0}", message.Parameters.Device.Name);
	}
}