iwsutils.js

///========================================
/// SoftPhone s.r.l
/// IWSConnector release 1.1.4.0
/// Date: 08/08/2013
///========================================

// CHECK IF THE IWS AGENT IS THE SAME LOGGED IN SIEBEL
// WITHOUT AGENT INTEGRITY THE AGENT IS LOGGED OUT
/**
 * CheckAgentIntegrity
 * @param msg 
 */
function CheckAgentIntegrity(message) 
{

	var myapp = top.theApplication();
	var myser = myapp.GetService("IWS Connector");
	var propin = myapp.NewPropertySet();
	var propout = myapp.NewPropertySet();
	propin.SetProperty("UserNameIws", message.UserName);
	propout = myser.InvokeMethod("CheckIWSUser", propin);
	var retValue = propout.GetProperty("RetValue");
	if( retValue != "true")
	{
		alert("Siebel UserName is not the same of the iWS UserName, Logout and Login again!");
		myapp.InvokeMethod("Logoff");
	}

}


// SCREEN POP BASED ON ANI FOR CONTACT
/**
 * InboundContactPopUpANI
 * @param message 
 */
function InboundContactPopUpANI(message)
{
	try
	{
		log.info("Executing InboundContactPopUpANI...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		var activity = myapp.NewPropertySet();

		activity.SetProperty("Call Id", message.ConnectionID);
		activity.SetProperty("IWS MediaType", "Voice");
		activity.SetProperty("Type", "Call - Inbound");
		activity.SetProperty("Status", "In Progress");
		activity.SetProperty("Description", "Call Inbound from " + message.ANI + " - ConnectionId: " + message.ConnectionID);
		propin.AddChild(activity);
		
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("FieldName","Work Phone #");
		propin.SetProperty("FieldValue", message.ANI ); 
		propin.SetProperty("ViewName","Contact Detail View");
		propin.SetProperty("ViewNameNoRecords","Activity List View");
		propin.SetProperty("MultiViewName","Contact List View");
		
		propout = myser.InvokeMethod("ShowContactAndAction", propin);
				
		var contactId = myapp.GetProfileAttr("IWS_ContactId");
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");
		var myCollection = createUserData();		
		if(activityId)
			myCollection.put("ACTIVITY_ID",activityId);
		if(contactId)
			myCollection.put("CONTACT_ID",contactId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);
			
			
		log.debugFormat("Attaccati: ACTIVITY_ID= {0} AND CONTACT_ID={1}",activityId,contactId);
		
		myCollection = null;
		contactId = null;
		activityId = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}
}


// SCREEN POP BASED ON CONTACT_ID 
/**
 * InboundContactPopUpContactId
 * @param message 
 */
function InboundContactPopUpContactId(message)
{

	try
	{
		log.info("Executing InboundContactPopUpContactId...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();

		if(message.attachdata.ACTIVITY_ID)
		{
			propin.SetProperty("BOName","Contact");
			propin.SetProperty("BCName", "Contact");
			propin.SetProperty("FieldName","");
			propin.SetProperty("FieldValue", "");
			propin.SetProperty("PrimaryRow", message.attachdata.CONTACT_ID);
			propin.SetProperty("ViewName","Contact Detail View");
			propin.SetProperty("ViewNameNoRecords","Contact List View");
			propin.SetProperty("MultiViewName","Contact List View");
			
			propout = myser.InvokeMethod("ShowGeneralEntity", propin);
			
		} else
		{
			var activity = myapp.NewPropertySet();

			activity.SetProperty("Call Id", message.ConnectionID);
			activity.SetProperty("IWS MediaType", "Voice");
			activity.SetProperty("Type", "Call - Inbound");
			activity.SetProperty("Status", "In Progress");
			activity.SetProperty("Description", "Call Inbound  from " + message.ANI + " - ConnectionId: " + message.ConnectionID);
			propin.AddChild(activity);
			
			propin.SetProperty("FieldName","");
			propin.SetProperty("FieldValue", "");
			propin.SetProperty("PrimaryRow", message.attachdata.CONTACT_ID);
			propin.SetProperty("ViewName","Contact Detail View");
			propin.SetProperty("ViewNameNoRecords","Contact List View");
			propin.SetProperty("MultiViewName","Contact List View");
			
			propout = myser.InvokeMethod("ShowContactAndAction", propin);
			
			var activityId = myapp.GetProfileAttr("IWS_ActivityId");
			var myCollection = createUserData();		
			if(activityId)
				myCollection.put("ACTIVITY_ID",activityId);
			if(!myCollection.isEmpty())
				SetAttachdataById(message.ConnectionID,myCollection);
			
			activityId = null;
		}
		
		myCollection = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// RELEASE CALL HANDLING
/**
 * ReleaseCall
 * @param message 
 */
function ReleaseCall(message)
{
	try
	{
		log.info("Executing ReleaseCall...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var psIn = myapp.NewPropertySet();
		var psOut = myapp.NewPropertySet();		
		var psActivity = myapp.NewPropertySet();
		
		psActivity.SetProperty("Status", "Done");
		psIn.AddChild(psActivity);
		psIn.SetProperty("PrimaryRow", message.attachdata.ACTIVITY_ID);

		psOut = myser.InvokeMethod("UpdateActivity", psIn);

		myapp.SetProfileAttr("IWS_ContactId", "");	
		myapp.SetProfileAttr("IWS_RecordId", "");	
		myapp.SetProfileAttr("IWS_ActivityId", "");	
		myapp.SetProfileAttr("IWS_AccountId", "");

		psIn = null;
		psOut = null;
		psActivity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// SCREEN POP BASED ON DNIS ON CONTACT
/**
 * OutboundContactPopUpDNIS
 * @param message 
 */
function OutboundContactPopUpDNIS(message)
{
	try
	{
		log.info("Executing OutboundContactPopUpDNIS...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		var activity = myapp.NewPropertySet();

		activity.SetProperty("Call Id", message.ConnectionID);
		activity.SetProperty("IWS MediaType", "Voice");
		activity.SetProperty("Type", "Call - Outbound");
		activity.SetProperty("Status", "In Progress");
		activity.SetProperty("Description", "Call Outbound to " + message.DNIS + " - ConnectionId: " + message.ConnectionID);
		propin.AddChild(activity);
		
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("FieldName","Work Phone #");
		propin.SetProperty("FieldValue", message.DNIS);
		propin.SetProperty("ViewName","Contact Detail View");
		propin.SetProperty("ViewNameNoRecords","Activity List View");
		propin.SetProperty("MultiViewName","Contact List View");
		
		propout = myser.InvokeMethod("ShowContactAndAction", propin);
				
		var contactId = myapp.GetProfileAttr("IWS_ContactId");
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");
		var myCollection = createUserData();		
		if(activityId)
			myCollection.put("ACTIVITY_ID",activityId);
		if(contactId)
			myCollection.put("CONTACT_ID",contactId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);
		
		myCollection = null;		
		contactId = null;
		activityId = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;


	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// SCREEN POP SR
/**
 * WorkitemSRPopUp
 * @param message 
 */
function WorkitemSRPopUp(message)
{
	try {
		log.info("Executing WorkitemSRPopUp...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();
		var activity = myapp.NewPropertySet();
		var myCollection = createUserData();
 
		activity.SetProperty("Call Id", message.ConnectionID); // ?!?
		activity.SetProperty("IWS MediaType", "Workitem"); // ?!?
		activity.SetProperty("Activity SR Id", message.attachdata.SRRowId);
		activity.SetProperty("Status", "In Progress"); // ?!?
		activity.SetProperty("Type", "Information");
		activity.SetProperty("Description", "Workitem");
		activity.SetProperty("Comments", "Workitem Inbound for SR # " + message.attachdata.ExternalId + " - Priority: " + message.attachdata.Priority + " - Skill: " + message.attachdata.IWD_ext_requestedSkill + " - InteractionId: " + message.InteractionID);
 
		propin.AddChild(activity);
 
		propin.SetProperty("BOName","Service Request");
		propin.SetProperty("BCName", "Service Request");
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("AgentId", message.AgentID);
		propin.SetProperty("PrimaryRow", message.attachdata.SRRowId);
		propin.SetProperty("ViewName","Service Request Detail View");
		propin.SetProperty("ViewNameNoRecords","All Service Request across Organizations");
		propin.SetProperty("MultiViewName","All Service Request across Organizations");
		
		propout = myser.InvokeMethod("ShowSRAndUpdate", propin);
 
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");
		var accountId = myapp.GetProfileAttr("IWS_AccountId");
 
		if(activityId)
			myCollection.put("SIEBEL_ACTIVITY_ID",activityId);
		if(accountId)
			myCollection.put("SIEBEL_ACCOUNT_ID",accountId);
		if (!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID, myCollection);
 
		log.debugFormat("Attached: ACTIVITY_ID={0} AND ACCOUNT_ID={1}",activityId, accountId);
 
		myCollection = null;
		activityId = null;
		accountId = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;
 
	} catch(e) {
		log.error("Exception " + e.message);
	}
}


// SCREEN POP BASED ON ANI FOR ACCOUNT
/**
 * InboundAccountPopUpANI
 * @param message 
 */
function InboundAccountPopUpANI(message)
{
	try
	{
		log.info("Executing InboundAccountPopUpANI...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		var activity = myapp.NewPropertySet();

		activity.SetProperty("Call Id", message.ConnectionID);
		activity.SetProperty("IWS MediaType", "Voice");
		activity.SetProperty("Type", "Call - Inbound");
		activity.SetProperty("Status", "In Progress");
		activity.SetProperty("Description", "Call Inbound from " + message.ANI + " - ConnectionId: " + message.ConnectionID);
		propin.AddChild(activity);
		
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("FieldName","Main Phone Number");
		propin.SetProperty("FieldValue", "*");
		propin.SetProperty("ViewName","Account Detail - Activities View");
		propin.SetProperty("ViewNameNoRecords","Activity List View");
		propin.SetProperty("MultiViewName","Account List View");
		
		propout = myser.InvokeMethod("ShowAccountAndAction", propin);
				
		var accountId = myapp.GetProfileAttr("IWS_AccountId");
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");		
		var myCollection = createUserData();		
		if(activityId)
			myCollection.put("ACTIVITY_ID",activityId);
		if(accountId)
			myCollection.put("ACCOUNT_ID",accountId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);
		
		myCollection = null;
		accountId = null;
		activityId = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}
}

// SCREEN POP BASED ON ACCOUNT_ID 
/**
 * InboundAccountPopUpAccountId
 * @param message 
 */
function InboundAccountPopUpAccountId(message)
{

	try
	{
		log.info("Executing InboundAccountPopUpAccountId...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		

		if(message.attachdata.ACTIVITY_ID)
		{
			propin.SetProperty("BOName","Account");
			propin.SetProperty("BCName", "Account");
			propin.SetProperty("PrimaryRow", message.attachdata.ACCOUNT_ID);
			propin.SetProperty("ViewName","Account Detail - Activities View");
			propin.SetProperty("ViewNameNoRecords","Activity List View");
			propin.SetProperty("MultiViewName","Account List View");
			
			propout = myser.InvokeMethod("ShowGeneralEntity", propin);
		}
		else 
		{
			var activity = myapp.NewPropertySet();
			
			activity.SetProperty("Call Id", message.ConnectionID);
			activity.SetProperty("IWS MediaType", "Voice");
			activity.SetProperty("Type", "Call - Inbound");
			activity.SetProperty("Status", "In Progress");
			activity.SetProperty("Description", "Transferred Call Inbound  from " + message.ANI + " - ConnectionId: " + message.ConnectionID);
			propin.AddChild(activity);
			
			propin.SetProperty("BONR","Action");
			propin.SetProperty("BCNR", "Action");
			propin.SetProperty("FieldName","");
			propin.SetProperty("FieldValue", "");
			propin.SetProperty("PrimaryRow", message.attachdata.ACCOUNT_ID);
			propin.SetProperty("ViewName","Account Detail - Activities View");
			propin.SetProperty("ViewNameNoRecords","Activity List View");
			propin.SetProperty("MultiViewName","Account List View");
			
			propout = myser.InvokeMethod("ShowAccountAndAction", propin);
		
			var activityId = myapp.GetProfileAttr("IWS_ActivityId");
			var myCollection = createUserData();		
			if(activityId)
				myCollection.put("ACTIVITY_ID",activityId);
			if(!myCollection.isEmpty())
				SetAttachdataById(message.ConnectionID,myCollection);

			myCollection = null;
			activityId = null;
			activity = null;	
		}
				
		propin = null;
		propout = null;

		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}


// SCREEN POP BASED ON DNIS ON ACCOUNT
/**
 * OutboundAccountPopUpDNIS
 * @param message 
 */
function OutboundAccountPopUpDNIS(message)
{
	try
	{
		log.info("Executing OutboundAccountPopUpDNIS...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		var activity = myapp.NewPropertySet();

		activity.SetProperty("Call Id", message.ConnectionID);
		activity.SetProperty("IWS MediaType", "Voice");
		activity.SetProperty("Type", "Call - Outbound");
		activity.SetProperty("Status", "In Progress");
		activity.SetProperty("Description", "Call Outbound to " + message.DNIS + " - ConnectionId: " + message.ConnectionID);
		propin.AddChild(activity);
		
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("FieldName","Main Phone Number");
		propin.SetProperty("FieldValue", message.DNIS);
		propin.SetProperty("ViewName","Account Detail - Activities View");
		propin.SetProperty("ViewNameNoRecords","Activity List View");
		propin.SetProperty("MultiViewName","Account List View");
		
		propout = myser.InvokeMethod("ShowAccountAndAction", propin);
				
		var accountId = myapp.GetProfileAttr("IWS_AccountId");
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");
		var myCollection = createUserData();		
		if(activityId)
			myCollection.put("ACTIVITY_ID",activityId);
		if(accountId)
			myCollection.put("ACCOUNT_ID",accountId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);
		
		myCollection = null;
		accountId = null;
		activityId = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}
}

// CHAT SCREEN POP BASED ON EMAIL ADDRESS FOR CONTACT WITH ACTIVITY CREATION
/**
 * ChatContactPopUpEmailAddressAct
 * @param message 
 */
function ChatContactPopUpEmailAddressAct(message)
{
	try
	{
		log.info("Executing ChatContactPopUpEmailAddressAct...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		var activity = myapp.NewPropertySet();

		activity.SetProperty("Call Id", message.InteractionID);
		activity.SetProperty("IWS MediaType", "Chat");
		activity.SetProperty("Type", "Text Chat");
		activity.SetProperty("Status", "In Progress");
		activity.SetProperty("Description", "Chat " + message.InteractionID + " : Subject: " + message.attachdata.Subject);
		propin.AddChild(activity);
		
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("FieldName","Email Address");
		propin.SetProperty("FieldValue", message.attachdata.EmailAddress);
		propin.SetProperty("ViewName","Contact Detail View");
		propin.SetProperty("ViewNameNoRecords","Activity List View");
		propin.SetProperty("MultiViewName","Contact List View");
		propin.SetProperty("InteractionID", message.InteractionID);
		
		propout = myser.InvokeMethod("ShowContactAndAction", propin);
				
		var contactId = myapp.GetProfileAttr("IWS_ContactId");
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");		
		var myCollection = createUserData();		
		if(activityId)
			myCollection.put("ACTIVITY_ID",activityId);
		if(contactId)
			myCollection.put("CONTACT_ID",contactId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);

	  myCollection = null;		
		contactId = null;
		activityId = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}
}

// CHAT SCREEN POP BASED ON EMAIL ADDRESS FOR CONTACT 
/**
 * ChatContactPopUpEmailAddress
 * @param message 
 */
function ChatContactPopUpEmailAddress(message)
{
	try
	{
		log.info("Executing ChatContactPopUpEmailAddress...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		
		propin.SetProperty("BOName","Contact");
		propin.SetProperty("BCName", "Contact");
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("FieldName","Email Address");
		propin.SetProperty("FieldValue", message.attachdata.EmailAddress);
		propin.SetProperty("ViewName","Contact Detail View");
		propin.SetProperty("ViewNameNoRecords","Activity List View");
		propin.SetProperty("MultiViewName","Contact List View");
		propin.SetProperty("InteractionID", message.InteractionID);
		
		propout = myser.InvokeMethod("ShowGeneralEntity", propin);
				
		propin = null;
		propout = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}
}

// CHAT SCREEN POP BASED ON CONTACT_ID 
/**
 * ChatContactPopUpContactId
 * @param message 
 */
function ChatContactPopUpContactId(message)
{

	try
	{
		log.info("Executing ChatContactPopUpContactId...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();

		if(message.attachdata.ACTIVITY_ID)  //ACTIVITY WAS ALREADY CREATED
		{
			propin.SetProperty("BOName","Contact");
			propin.SetProperty("BCName", "Contact");
			propin.SetProperty("FieldName","");
			propin.SetProperty("FieldValue", "");
			propin.SetProperty("PrimaryRow", message.attachdata.CONTACT_ID);
			propin.SetProperty("ViewName","Contact Detail View");
			propin.SetProperty("ViewNameNoRecords","Contact List View");
			propin.SetProperty("MultiViewName","Contact List View");
			propin.SetProperty("InteractionID", message.InteractionID);
			
			propout = myser.InvokeMethod("ShowGeneralEntity", propin);
			
		} else
		{
			var activity = myapp.NewPropertySet();

			activity.SetProperty("Call Id", message.InteractionID);
			activity.SetProperty("IWS MediaType", "Chat");
			activity.SetProperty("Type", "Text Chat");
			activity.SetProperty("Status", "In Progress");
			activity.SetProperty("Description", "Chat " + message.InteractionID + " : Subject: " + message.attachdata.Subject);
			propin.AddChild(activity);
			
			propin.SetProperty("FieldName","");
			propin.SetProperty("FieldValue", "");
			propin.SetProperty("PrimaryRow", message.attachdata.CONTACT_ID);
			propin.SetProperty("ViewName","Contact Detail View");
			propin.SetProperty("ViewNameNoRecords","Contact List View");
			propin.SetProperty("MultiViewName","Contact List View");
			propin.SetProperty("InteractionID", message.InteractionID);
			
			propout = myser.InvokeMethod("ShowContactAndAction", propin);
			
			var activityId = myapp.GetProfileAttr("IWS_ActivityId");
			var myCollection = createUserData();		
			if(activityId)
				myCollection.put("ACTIVITY_ID",activityId);
			if(!myCollection.isEmpty())
				SetAttachdataById(message.ConnectionID,myCollection);
			
			activityId = null;
		}
		
		myCollection = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// RELEASE CHAT HANDLING
/**
 * ReleaseChat
 * @param message 
 */
function ReleaseChat(message)
{
	try
	{
		log.info("Executing ReleaseChat...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var psIn = myapp.NewPropertySet();
		var psOut = myapp.NewPropertySet();		
		var psActivity = myapp.NewPropertySet();

		psActivity.SetProperty("Status", "Done");
		psIn.AddChild(psActivity);
		psIn.SetProperty("PrimaryRow", message.attachdata.ACTIVITY_ID);
		psIn.SetProperty("InteractionID", message.InteractionID);

		psOut = myser.InvokeMethod("UpdateActivity", psIn);

		myapp.SetProfileAttr("IWS_ContactId", "");	
		myapp.SetProfileAttr("IWS_ActivityId", "");	
		myapp.SetProfileAttr("IWS_AccountId", "");

		psIn = null;
		psOut = null;
		psActivity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// CHAT TRANSCRIPT HANDLING
/**
 * ChatTranscriptAttachment
 * @param message 
 */
function ChatTranscriptAttachment(message)
{
	try
	{
		log.info("Executing ChatTranscriptAttachment...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var psIn = myapp.NewPropertySet();
		var psOut = myapp.NewPropertySet();		

		psIn.SetProperty("PrimaryRow", message.attachdata.ACTIVITY_ID);
		psIn.SetProperty("TranscriptFilePath", message.TranscriptPath);
		psIn.SetProperty("InteractionID", message.InteractionID);
		
		psOut = myser.InvokeMethod("ChatTranscriptAttachment", psIn);

		psIn = null;
		psOut = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// EMAIL SCREEN POP BASED ON EMAIL ADDRESS FOR CONTACT WITH ACTIVITY CREATION
/**
 * EmailContactPopUpEmailAddressAct
 * @param message 
 */
function EmailContactPopUpEmailAddressAct(message)
{
	try
	{
		log.info("Executing EmailContactPopUpEmailAddressAct...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		var activity = myapp.NewPropertySet();

		activity.SetProperty("Call Id", message.InteractionID);
		activity.SetProperty("IWS MediaType", "Email");
		activity.SetProperty("Type", "Email - Inbound");
		activity.SetProperty("Status", "In Progress");
		activity.SetProperty("ParentId", message.EntrepriseInteractionCurrent.ParentID);
		activity.SetProperty("Description", "Email " + message.InteractionID + " : Subject: " + message.attachdata.Subject);
		propin.AddChild(activity);
		
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("FieldName","Email Address");
		propin.SetProperty("FieldValue", message.attachdata.EmailAddress);
		propin.SetProperty("ViewName","Contact Detail View");
		propin.SetProperty("ViewNameNoRecords","Activity List View");
		propin.SetProperty("MultiViewName","Contact List View");
		propin.SetProperty("InteractionID", message.InteractionID);
		
		propout = myser.InvokeMethod("EmailShowContactAndAction", propin);
				
		var contactId = myapp.GetProfileAttr("IWS_ContactId");
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");		
		var myCollection = createUserData();		
		if(activityId)
			myCollection.put("ACTIVITY_ID",activityId);
		if(contactId)
			myCollection.put("CONTACT_ID",contactId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);
	
		myCollection = null;		
		contactId = null;
		activityId = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}
}

// REPLY EMAIL SCREEN POP BASED ON EMAIL ADDRESS FOR CONTACT WITH ACTIVITY CREATION
/**
 * EmailReplyContactPopUpEmailAddressAct
 * @param message 
 */
function EmailReplyContactPopUpEmailAddressAct(message)
{
	try
	{
		log.info("Executing EmailReplyContactPopUpEmailAddressAct...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		var activity = myapp.NewPropertySet();

		activity.SetProperty("Call Id", message.InteractionID);
		activity.SetProperty("IWS MediaType", "Email");
		activity.SetProperty("Type", "Email - Outbound");
		activity.SetProperty("Status", "In Progress");
		activity.SetProperty("ParentId", message.EntrepriseInteractionCurrent.ParentID);
		activity.SetProperty("Description", "Reply Email " + message.InteractionID + " : Subject: " + message.attachdata.Subject);
		propin.AddChild(activity);
		
		propin.SetProperty("FieldName","");
		propin.SetProperty("FieldValue", "");
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("PrimaryRow", message.attachdata.CONTACT_ID);
		propin.SetProperty("ViewName","Contact Detail View");
		propin.SetProperty("ViewNameNoRecords","Activity List View");
		propin.SetProperty("MultiViewName","Contact List View");
		propin.SetProperty("InteractionID", message.InteractionID);
		
		propout = myser.InvokeMethod("EmailShowContactAndAction", propin);
				
		var contactId = myapp.GetProfileAttr("IWS_ContactId");
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");		
		var myCollection = createUserData();		
		if(activityId)
			myCollection.put("ACTIVITY_ID",activityId);
		if(contactId)
			myCollection.put("CONTACT_ID",contactId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);

			
	
		myCollection = null;		
		contactId = null;
		activityId = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}
}

// SCREEN POP ON CONTACT_ID AND ACTIVITY_ID 
/**
 * PopUpContactAndActivity
 * @param message 
 */
function PopUpContactAndActivity(message)
{
	try
	{
		log.info("Executing PopUpContactAndActivity...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var psIn = myapp.NewPropertySet();
		var psOut = myapp.NewPropertySet();		

		psIn.SetProperty("FieldName","");
		psIn.SetProperty("FieldValue", "");
		psIn.SetProperty("BOName", "Contact");
		psIn.SetProperty("BCName", "Contact");
		psIn.SetProperty("BCName2", "Action");
		psIn.SetProperty("PrimaryRow", message.attachdata.CONTACT_ID);
		psIn.SetProperty("InteractionID", message.InteractionID);
		psIn.SetProperty("ViewName","Contact Detail View");
		
		if(message.attachdata.ACTIVITY_ID)
		{
			psIn.SetProperty("PrimaryRow2", message.attachdata.ACTIVITY_ID);		
		}
		else
		{
			//To avoid a FullTable-Scan
			psIn.SetProperty("PrimaryRow2", "XXX-XXX");
		}

		psOut = myser.InvokeMethod("ShowTwoEntities", psIn);

		psIn = null;
		psOut = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// SCREEN POP ON ACTIVITY_ID 
/**
 * PopUpActivity
 * @param message 
 */
function PopUpActivity(message)
{
	try
	{
		log.info("Executing PopUpActivity...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var psIn = myapp.NewPropertySet();
		var psOut = myapp.NewPropertySet();		

		psIn.SetProperty("BOName","Action");
		psIn.SetProperty("BCName", "Action");
		psIn.SetProperty("FieldName","");
		psIn.SetProperty("FieldValue", "");
		psIn.SetProperty("PrimaryRow", message.attachdata.ACTIVITY_ID);
		psIn.SetProperty("ViewName","Activity List View");
		psIn.SetProperty("ViewNameNoRecords","Activity List View");
		psIn.SetProperty("MultiViewName","Activity List View");
		
		psOut = myser.InvokeMethod("ShowGeneralEntity", psIn);
		
		psIn = null;
		psOut = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// RELEASE EMAIL HANDLING
/**
 * ReleaseEmail
 * @param message 
 */
function ReleaseEmail(message)
{
	try
	{
		log.info("Executing ReleaseEmail...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var psIn = myapp.NewPropertySet();
		var psOut = myapp.NewPropertySet();		
		var psActivity = myapp.NewPropertySet();

		
		if(message.OperationType == "sent")
		{
			log.debug("Email sent");
			psActivity.SetProperty("Status", "Sent");			
		}
		else if(message.OperationType == "cancelled")
		{
			log.debug("Email cancelled");
			psActivity.SetProperty("Status", "Cancelled");
		}
		else if(message.OperationType == "released")
		{
			log.debug("Email released");
			psActivity.SetProperty("Status", "Done");
		}
		else if(message.OperationType == "forwarded")
		{
			log.debug("Email forwarded");
			psActivity.SetProperty("Status", "Queued");
		}
		else if(message.OperationType == "transferred")
		{
			log.debug("Email transferred");
			psActivity.SetProperty("Status", "Queued");
		}
		else
		{
			log.debug("Email done");
			psActivity.SetProperty("Status", "Done");		
		}
		
		psIn.AddChild(psActivity);
		psIn.SetProperty("PrimaryRow", message.attachdata.ACTIVITY_ID);
		psIn.SetProperty("InteractionID", message.InteractionID);

		psOut = myser.InvokeMethod("UpdateActivity", psIn);

		myapp.SetProfileAttr("IWS_ContactId", "");	
		myapp.SetProfileAttr("IWS_ActivityId", "");	
		myapp.SetProfileAttr("IWS_AccountId", "");

		psIn = null;
		psOut = null;
		psActivity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// UPDATE EMAIL STATUS
/**
 * UpdateEmailStatus
 * @param message 
 */
function UpdateEmailStatus(message,status)
{
	try
	{
		log.info("Executing UpdateEmailStatus...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var psIn = myapp.NewPropertySet();
		var psOut = myapp.NewPropertySet();		
		var psActivity = myapp.NewPropertySet();

		psActivity.SetProperty("Status", status);
		psIn.AddChild(psActivity);
		psIn.SetProperty("PrimaryRow", message.attachdata.ACTIVITY_ID);
		psIn.SetProperty("InteractionID", message.InteractionID);

		psOut = myser.InvokeMethod("UpdateActivity", psIn);

		psIn = null;
		psOut = null;
		psActivity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

/****************************

      SMS MANAGEMENT

*****************************/


// SMS SCREEN POP BASED ON FROM FOR CONTACT
/**
 * SMSInboundContactPopUp
 * @param message 
 */
function SMSInboundContactPopUp(message)
{
	try
	{
		log.info("Executing SMSInboundContactPopUp...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		var activity = myapp.NewPropertySet();

		activity.SetProperty("Call Id", message.ConnectionID);
		activity.SetProperty("IWS MediaType", "SMS");
		activity.SetProperty("Type", "SMS - Inbound");
		activity.SetProperty("Status", "In Progress");
		activity.SetProperty("Description", "SMS Inbound from " + message.EntrepriseInteractionCurrent.From + " - ConnectionId: " + message.ConnectionID);
		activity.SetProperty("Comment", "Subject: " + message.EntrepriseInteractionCurrent.Transcript);
		propin.AddChild(activity);
		
		propin.SetProperty("BONR","Action");
		propin.SetProperty("BCNR", "Action");
		propin.SetProperty("FieldName","Work Phone #");
		propin.SetProperty("FieldValue", message.EntrepriseInteractionCurrent.From );//message.EntrepriseInteractionCurrent.From); //message.ANI);
		propin.SetProperty("ViewName","Contact Detail View");
		propin.SetProperty("ViewNameNoRecords","Activity List View");
		propin.SetProperty("MultiViewName","Contact List View");
		
		propout = myser.InvokeMethod("ShowContactAndAction", propin);
				
		var contactId = myapp.GetProfileAttr("IWS_ContactId");
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");
		var myCollection = createUserData();		
		if(activityId)
			myCollection.put("ACTIVITY_ID",activityId);
		if(contactId)
			myCollection.put("CONTACT_ID",contactId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);
			
			
		log.debugFormat("Attaccati: ACTIVITY_ID= {0} AND CONTACT_ID={1}",activityId,contactId);
		
		myCollection = null;
		contactId = null;
		activityId = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}
}

// SMS SCREEN POP BASED ON CONTACT_ID 
/**
 * SMSInboundContactPopUpContactId
 * @param message 
 */
function SMSInboundContactPopUpContactId(message)
{

	try
	{
		log.info("Executing SMSInboundContactPopUpContactId...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();

		if(message.attachdata.ACTIVITY_ID)
		{
			propin.SetProperty("BOName","Contact");
			propin.SetProperty("BCName", "Contact");
			propin.SetProperty("FieldName","");
			propin.SetProperty("FieldValue", "");
			propin.SetProperty("PrimaryRow", message.attachdata.CONTACT_ID);
			propin.SetProperty("ViewName","Contact Detail View");
			propin.SetProperty("ViewNameNoRecords","Contact List View");
			propin.SetProperty("MultiViewName","Contact List View");
			
			propout = myser.InvokeMethod("ShowGeneralEntity", propin);
			
		} else
		{
			var activity = myapp.NewPropertySet();

			activity.SetProperty("Call Id", message.ConnectionID);
			activity.SetProperty("IWS MediaType", "SMS");
			activity.SetProperty("Type", "SMS - Inbound");
			activity.SetProperty("Status", "In Progress");
			activity.SetProperty("Description", "SMS Inbound from " + message.EntrepriseInteractionCurrent.From + " - ConnectionId: " + message.ConnectionID);
			activity.SetProperty("Comment", "Subject: " + message.EntrepriseInteractionCurrent.Transcript);
			propin.AddChild(activity);
			
			propin.SetProperty("FieldName","");
			propin.SetProperty("FieldValue", "");
			propin.SetProperty("PrimaryRow", message.attachdata.CONTACT_ID);
			propin.SetProperty("ViewName","Contact Detail View");
			propin.SetProperty("ViewNameNoRecords","Contact List View");
			propin.SetProperty("MultiViewName","Contact List View");
			
			propout = myser.InvokeMethod("ShowContactAndAction", propin);
			
			var activityId = myapp.GetProfileAttr("IWS_ActivityId");
			var myCollection = createUserData();		
			if(activityId)
				myCollection.put("ACTIVITY_ID",activityId);
			if(!myCollection.isEmpty())
				SetAttachdataById(message.ConnectionID,myCollection);
			
			activityId = null;
		}
		
		myCollection = null;
		propin = null;
		propout = null;
		activity = null;
		myser = null;
		myapp = null;

	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// SMS SCREEN POP BASED ON TO PROPERTY ON CONTACT
// ACTIVITY NOT CREATED
/**
 * SMSOutboundContactPopUpDNIS
 * @param message 
 */
function SMSOutboundContactPopUpDNIS(message)
{
	try
	{
		log.info("Executing SMSOutboundContactPopUpDNIS...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		
		var activity = myapp.NewPropertySet();
		
		propin.SetProperty("BOName","Contact");
		propin.SetProperty("BCName", "Contact");
		propin.SetProperty("BONR","Contact");
		propin.SetProperty("BCNR", "Contact");
		propin.SetProperty("FieldName","Work Phone #");
		propin.SetProperty("FieldValue", message.EntrepriseInteractionCurrent.To ); //message.EntrepriseInteractionCurrent.To);
		propin.SetProperty("ViewName","Contact Detail View");
		propin.SetProperty("ViewNameNoRecords","Contact List View");
		propin.SetProperty("MultiViewName","Contact List View");
		
		propout = myser.InvokeMethod("ShowGeneralEntity", propin);
				
		var recordId = myapp.GetProfileAttr("IWS_RecordId");
		var myCollection = createUserData();		
		if(recordId)
			myCollection.put("RECORD_ID",recordId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);
		
		myCollection = null;		
		recordId = null;
		propin = null;
		propout = null;
		myser = null;
		myapp = null;


	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// SMS ACTIVITY CREATION 
/**
 * SMSOutboundContactAct
 * @param message 
 */
function SMSOutboundContactAct(message)
{
	try
	{
		log.info("Executing SMSOutboundContactAct...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		

		propin.SetProperty("Call Id", message.ConnectionID);
		propin.SetProperty("IWS MediaType", "SMS");
		propin.SetProperty("Type", "SMS - Outbound");
		propin.SetProperty("Status", "Done");
		propin.SetProperty("Description", "SMS Outbound to " + message.EntrepriseInteractionCurrent.To + " - ConnectionId: " + message.ConnectionID);
		propin.SetProperty("Comment", "Subject: " + message.EntrepriseInteractionCurrent.Transcript);		
		propin.SetProperty("Contact Id",message.attachdata.RECORD_ID);
		
		propout = myser.InvokeMethod("ActivityCreationContact", propin);
				
		var activityId = myapp.GetProfileAttr("IWS_ActivityId");
		var myCollection = createUserData();		
		if(activityId)
			myCollection.put("ACTIVITY_ID",activityId);
		if(!myCollection.isEmpty())
			SetAttachdataById(message.ConnectionID,myCollection);
		
		myCollection = null;		
		activityId = null;
		propin = null;
		propout = null;
		myser = null;
		myapp = null;


	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

// SMS ACTIVITY CREATION FOR THE SENT MESSAGE (FROM THE INBOUND INTERACTION WINDOW)
/**
 * SMSSendContactAct
 * @param message 
 */
function SMSSendContactAct(message)
{
	try
	{
		log.info("Executing SMSSendContactAct...");
		var myapp = top.theApplication();
		var myser = myapp.GetService("IWS Connector");
		var propin = myapp.NewPropertySet();
		var propout = myapp.NewPropertySet();		

		propin.SetProperty("Call Id", message.ConnectionID);
		propin.SetProperty("IWS MediaType", "SMS");
		propin.SetProperty("Type", "SMS - Outbound");
		propin.SetProperty("Status", "Done");
		propin.SetProperty("Description", "SMS Outbound Replay to " + message.attachdata.PhoneNumber + " - ConnectionId: " + message.ConnectionID);
		propin.SetProperty("Comment", "Subject: " + message.SmsMessage);		
		propin.SetProperty("Contact Id",message.attachdata.CONTACT_ID);
		
		propout = myser.InvokeMethod("ActivityCreationContact", propin);
						
		propin = null;
		propout = null;
		myser = null;
		myapp = null;


	} catch(e)
	{
		log.error("Exception " + e.message);
	}

}

//alert("IWSUTILSWELLFORMED");