annez

Async Model
  Contact
    phone call -> Sandy
  Automation
    Sandy
      intent detected -> Ticket
      intent failure -> Agent
      booking mismatch -> Exit
    Ticket
  Agent

annez

Async Model
  Contact
    phone call -> Sandy
  Automation
    Sandy
      intent detected -> Ticket
      intent failure -> Agent
      booking mismatch -> Exit
    Ticket
  Agent

annez

Async Model
  Contact
    phone call -> Sandy
  Automation
    Sandy
      intent detected -> Ticket
      intent failure -> Agent
      booking mismatch -> Exit
    Ticket
  Agent

annez

#visContainer {
    left: 5px !important;
    right: 5px !important;
}

#tooltip {
    position: absolute;
    width: auto;
    height: auto;
    padding: 5px;

annez

https://medium.com/transferwise-engineering/our-engineering-values-at-transferwise-55c0003e19a1
https://product.hubspot.com/blog/hubspots-engineering-values
https://blog.coinbase.com/what-are-coinbases-engineering-principles-c798da7330c

annez

# We explicitly ignore "application/json" due to some clients (Ruby, Node) not supporting BR so if you fetch internally from Fastly you'll get uncompressed content
sub vcl_recv {
  if (req.http.Fastly-Orig-Accept-Encoding) {
    if (req.http.Fastly-Orig-Accept-Encoding ~ "br" && req.http.Content-type !~ "application/json") {
      set req.http.Accept-Encoding = "br";
    } elsif (req.http.Fastly-Orig-Accept-Encoding ~ "gzip") {
      set req.http.Accept-Encoding = "gzip";
    } else {
      unset req.http.Accept-Encoding;
    }

annez

/*! normalize.css v3.0.2 | MIT License | git.io/normalize */html{font-family:sans-serif;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%}body{margin:0}article,aside,details,figcaption,figure,footer,header,hgroup,main,menu,nav,section,summary{display:block}audio,canvas,progress,video{display:inline-block;vertical-align:baseline}audio:not([controls]){display:none;height:0}[hidden],template{display:none}a{background-color:transparent}a:active,a:hover{outline:0}abbr[title]{border-bottom:1px dotted}b,strong{font-weight:700}dfn{font-style:italic}h1{font-size:2em;margin:.67em 0}mark{background:#ff0;color:#000}small{font-size:80%}sub,sup{font-size:75%;line-height:0;position:relative;vertical-align:baseline}sup{top:-.5em}sub{bottom:-.25em}img{border:0}svg:not(:root){overflow:hidden}figure{margin:1em 40px}hr{-webkit-box-sizing:content-box;box-sizing:content-box;height:0}pre{overflow:auto}code,kbd,pre,samp{font-family:monospace,monospace;font-size:1em}button,input,optgroup,select,textarea{color:inherit;font:inher

annez

new_hash = {
  :rake => "bundle exec bin/rake"
}

namespace :bundler do
  task :map_bins do
    fetch(:bundle_bins).each do |command|
      SSHKit.config.command_map = SSHKit.config.command_map.defaults.merge!(new_hash)
    end
  end

annez

/// Returns a normal or 2x image depending on the DPI of the screen.
///
/// @author David Annez
///
/// @param {String} $image-path
///   The path to the image
///
/// @param {String} $format [".png"]
///   The format of the file

annez

pagespeed on;

# Needs to exist and be writable by nginx.  Use tmpfs for best performance.
pagespeed FileCachePath /var/ngx_pagespeed_cache;
pagespeed EnableFilters combine_css,extend_cache,rewrite_images,lazyload_images,collapse_whitespace,inline_javascript,inline_css,local_storage_cache,prioritize_critical_css;
pagespeed EnableFilters rewrite_css,rewrite_javascript;
# Ensure requests for pagespeed optimized resources go to the pagespeed handler
# and no extraneous headers get set.
location ~ "\.pagespeed\.([a-z]\.)?[a-z]{2}\.[^.]{10}\.[^.]+" {
  add_header "" "";