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Working Computer: MJ's Help Report
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> | |
<HTML><HEAD><META content="IE=5.0000" http-equiv="X-UA-Compatible"> | |
<META name="GENERATOR" content="MSHTML 11.00.9600.17690"> | |
<META http-equiv="Content-Type" content="text/html; charset=windows-1252"> | |
<TITLE>MJ's Help Report</TITLE> | |
<STYLE>body { font-family: Tahoma, Verdana }</STYLE> | |
</HEAD> | |
<BODY> | |
<H1>MJ's Help Report -- For Windows XP & Greater. Now supports Windows | |
64.</H1> | |
<P>A common problem with HTML Help 1.x is DLLs not correctly registered during | |
installation or 3rd party software<BR>installing/registering older DLLs outside | |
the Windows folder. This utility checks all components.<BR>After repairing DLL | |
registration, try running the report again to see if the fault has cleared. </P> | |
<H2>General Info</H2> | |
<BLOCKQUOTE> | |
<P> | |
<PRE>Report Date: 4/8/2016 9:48:12 AM | |
Application: d:\Users\dyag\Desktop\MJsDiag.exe | |
Application Version: 3.0.5.96 | |
Application Download: <A href="http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics" target="_blank">http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics</A> | |
== Operating System Details == | |
Operating System: Windows 7 - Version 6.1 (Build 7601) Service Pack 1 | |
Windows 64 OS: YES | |
NT Admin Check: Administrator privileges = NO | |
SysLocale.DefaultLCID: 0x0409 (1033) | |
SysLocale.PriLangID: 0x0009 (9) | |
SysLocale.SubLangID: 0x0001 (1) | |
DecimalSeparator: . | |
HTML Help Version: 6.1.7600.16385 | |
IE Version: 11.0.9600.17689 | |
</PRE> | |
<P></P></BLOCKQUOTE> | |
<H2>HTML Help: Default Run-time locations</H2> | |
<BLOCKQUOTE> | |
<P> | |
<PRE>For HH version info see: <A href="http://kb.helpwaregroup.com/ms-html-help/hh_info" target="_blank">http://kb.helpwaregroup.com/ms-html-help/hh_info</A> | |
= 64 bit help (for Windows 64) = | |
File found: C:\Windows\Hh.exe -- Version: 6.1.7600.16385; File type: x64; File size: 16,896 bytes | |
File found: C:\Windows\system32\Hhctrl.ocx -- Version: 6.1.7600.16385; File type: x32; File size: 523,776 bytes | |
File found: C:\Windows\system32\Hhsetup.dll -- Version: 6.1.7600.16385; File type: x32; File size: 43,008 bytes | |
File found: C:\Windows\system32\Itircl.dll -- Version: 6.1.7601.17514; File type: x32; File size: 158,720 bytes | |
File found: C:\Windows\system32\Itss.dll -- Version: 6.1.7600.16385; File type: x32; File size: 142,848 bytes | |
= 32 bit help (for Windows 64) = | |
File found: C:\Windows\SysWow64\Hh.exe -- Version: 6.1.7600.16385; File type: x32; File size: 15,360 bytes | |
File found: C:\Windows\SysWow64\Hhctrl.ocx -- Version: 6.1.7600.16385; File type: x32; File size: 523,776 bytes | |
File found: C:\Windows\SysWow64\Hhsetup.dll -- Version: 6.1.7600.16385; File type: x32; File size: 43,008 bytes | |
File found: C:\Windows\SysWow64\Itircl.dll -- Version: 6.1.7601.17514; File type: x32; File size: 158,720 bytes | |
File found: C:\Windows\SysWow64\Itss.dll -- Version: 6.1.7600.16385; File type: x32; File size: 142,848 bytes | |
</PRE> | |
<P></P></BLOCKQUOTE> | |
<H2>HTML Help Report</H2> | |
<BLOCKQUOTE> | |
<P> | |
<PRE>Compare correct help location with registered path using GUID (these should match). | |
= 64 bit help (for Windows 64) = | |
>> Checking 64bit: hhctrl.ocx | |
Correct location: C:\Windows\system32\hhctrl.ocx | |
File found: Yes | |
File version: 6.1.7600.16385 | |
File type: x32 | |
File size: 523,776 bytes | |
Registered location: HKEY_CLASSES_ROOT\CLSID\{ADB880A6-D8FF-11CF-9377-00AA003B7A11} | |
ClassName = HHCtrl Object | |
ProgID = Internet.HHCtrl.1 | |
InProcServer32 = C:\Windows\System32\hhctrl.ocx | |
File found: Yes | |
File version: 6.1.7600.16385 | |
File type: x32 | |
File size: 523,776 bytes | |
<SPAN style="background-color: rgb(220, 220, 220);">OK - Correct DLL is registered at C:\Windows\system32\hhctrl.ocx</SPAN> | |
>> Checking 64bit: itss.dll | |
Correct location: C:\Windows\system32\itss.dll | |
File found: Yes | |
File version: 6.1.7600.16385 | |
File type: x32 | |
File size: 142,848 bytes | |
Registered location: HKEY_CLASSES_ROOT\CLSID\{5D02926A-212E-11D0-9DF9-00A0C922E6EC} | |
ClassName = Microsoft InfoTech IStorage System | |
ProgID = MSITFS1.0 | |
InProcServer32 = C:\Windows\System32\itss.dll | |
File found: Yes | |
File version: 6.1.7600.16385 | |
File type: x32 | |
File size: 142,848 bytes | |
<SPAN style="background-color: rgb(220, 220, 220);">OK - Correct DLL is registered at C:\Windows\system32\itss.dll</SPAN> | |
>> Checking 64bit: itircl.dll | |
Correct location: C:\Windows\system32\itircl.dll | |
File found: Yes | |
File version: 6.1.7601.17514 | |
File type: x32 | |
File size: 158,720 bytes | |
Registered location: HKEY_CLASSES_ROOT\CLSID\{4662DAA5-D393-11D0-9A56-00C04FB68BF7} | |
ClassName = | |
ProgID = ITIR.WordWheelBuild.4 | |
InProcServer32 = C:\Windows\System32\itircl.dll | |
File found: Yes | |
File version: 6.1.7601.17514 | |
File type: x32 | |
File size: 158,720 bytes | |
<SPAN style="background-color: rgb(220, 220, 220);">OK - Correct DLL is registered at C:\Windows\system32\itircl.dll</SPAN> | |
= 32 bit help (for Windows 64) = | |
>> Checking 32bit: hhctrl.ocx | |
Correct location: C:\Windows\SysWow64\hhctrl.ocx | |
File found: Yes | |
File version: 6.1.7600.16385 | |
File type: x32 | |
File size: 523,776 bytes | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{ADB880A6-D8FF-11CF-9377-00AA003B7A11} | |
ClassName = HHCtrl Object | |
ProgID = Internet.HHCtrl.1 | |
InProcServer32 = C:\Windows\System32\hhctrl.ocx | |
File found: Yes | |
File version: 6.1.7600.16385 | |
File type: x32 | |
File size: 523,776 bytes | |
<SPAN style="background-color: rgb(255, 153, 51);">OK - Registered & Expected different locations but seem identical C:\Windows\System32\hhctrl.ocx</SPAN> | |
>> Checking 32bit: itss.dll | |
Correct location: C:\Windows\SysWow64\itss.dll | |
File found: Yes | |
File version: 6.1.7600.16385 | |
File type: x32 | |
File size: 142,848 bytes | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{5D02926A-212E-11D0-9DF9-00A0C922E6EC} | |
ClassName = Microsoft InfoTech IStorage System | |
ProgID = MSITFS1.0 | |
InProcServer32 = C:\Windows\System32\itss.dll | |
File found: Yes | |
File version: 6.1.7600.16385 | |
File type: x32 | |
File size: 142,848 bytes | |
<SPAN style="background-color: rgb(255, 153, 51);">OK - Registered & Expected different locations but seem identical C:\Windows\System32\itss.dll</SPAN> | |
>> Checking 32bit: itircl.dll | |
Correct location: C:\Windows\SysWow64\itircl.dll | |
File found: Yes | |
File version: 6.1.7601.17514 | |
File type: x32 | |
File size: 158,720 bytes | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{4662DAA5-D393-11D0-9A56-00C04FB68BF7} | |
ClassName = | |
ProgID = ITIR.WordWheelBuild.4 | |
InProcServer32 = C:\Windows\System32\itircl.dll | |
File found: Yes | |
File version: 6.1.7601.17514 | |
File type: x32 | |
File size: 158,720 bytes | |
<SPAN style="background-color: rgb(255, 153, 51);">OK - Registered & Expected different locations but seem identical C:\Windows\System32\itircl.dll</SPAN> | |
</PRE> | |
<P></P></BLOCKQUOTE> | |
<H2>HTML Help 1.x Workshop Components</H2> | |
<BLOCKQUOTE> | |
<P> | |
<PRE><SPAN style="background-color: rgb(255, 255, 102);">*** HH Workshop not found. Try reinstalling.</SPAN> | |
*** File not found: cnvcnt.dll | |
*** File not found: cnvtoc.dll | |
*** File not found: gencnv.dll | |
*** File not found: hhcout.dll | |
*** File not found: hhkout.dll | |
File found: c:\Program Files (x86)\HTML Help Workshop\itcc.dll -- Version: 4.72.7277.0; File type: x32; File size: 160,312 bytes | |
*** File not found: navout.dll | |
*** File not found: spcom.dll | |
*** File not found: sprbuild.dll | |
*** File not found: spredit.dll | |
*** File not found: sprfile.dll | |
*** File not found: sprlog.dll | |
= All non-registered help files found = | |
*** File not found: hhw.exe | |
File found: C:\Windows\SysWow64\advpack.dll -- Version: 8.0.7600.16385; File type: x32; File size: 126,464 bytes | |
File found: C:\Windows\system32\advpack.dll -- Version: 8.0.7600.16385; File type: x32; File size: 126,464 bytes | |
File found: C:\Windows\SysWow64\hhsetup.dll -- Version: 6.1.7600.16385; File type: x32; File size: 43,008 bytes | |
File found: C:\Windows\system32\hhsetup.dll -- Version: 6.1.7600.16385; File type: x32; File size: 43,008 bytes | |
File found: C:\Windows\SysWow64\hha.dll -- Version: 4.74.8702.0; File type: x32; File size: 843,864 bytes | |
File found: C:\Windows\system32\hha.dll -- Version: 4.74.8702.0; File type: x32; File size: 843,864 bytes | |
</PRE> | |
<P></P></BLOCKQUOTE> | |
<H2>HTML Help Workshop Report</H2> | |
<BLOCKQUOTE> | |
<P> | |
<PRE>Compare default HHW location with registered path using GUID (these should match). | |
Default HHW location is c:\Program Files (x86)\HTML Help Workshop | |
<SPAN style="background-color: rgb(220, 220, 220);">Note: cnvcnt.dll is often not registered. This is OK!</SPAN> | |
>> Checking 32bit: cnvcnt.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\cnvcnt.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{76313CF2-787F-11D0-A1F0-0800361A1803} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: cnvtoc.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\cnvtoc.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{C3C6A060-C344-11D0-A20B-0800361A1803} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: ITCC.DLL | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\ITCC.DLL | |
File found: Yes | |
File version: 4.72.7277.0 | |
File type: x32 | |
File size: 160,312 bytes | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{4662DAA2-D393-11D0-9A56-00C04FB68BF7} | |
ClassName = | |
ProgID = ITIR.CmdInt.4 | |
InProcServer32 = C:\Program Files (x86)\HTML Help Workshop\itcc.dll | |
File found: Yes | |
File version: 4.72.7277.0 | |
File type: x32 | |
File size: 160,312 bytes | |
<SPAN style="background-color: rgb(220, 220, 220);">OK - Correct DLL is registered at c:\Program Files (x86)\HTML Help Workshop\ITCC.DLL</SPAN> | |
>> Checking 32bit: hhcout.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\hhcout.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{76313CF3-787F-11D0-A1F0-0800361A1803} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: hhkout.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\hhkout.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{76313CF5-787F-11D0-A1F0-0800361A1803} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: navout.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\navout.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{8D7E6A10-C737-11D0-A20C-0800361A1803} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: gencnv.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\gencnv.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{912DD024-C473-11CF-A1AE-080036E7F702} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: spcom.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\spcom.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{BFE0CC30-6A4C-11D0-A1F0-0800361A1803} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: sprbuild.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\sprbuild.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{BFE0CC32-6A4C-11D0-A1F0-0800361A1803} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: spredit.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\spredit.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{D2106590-5925-11D0-A1EB-0800361A1803} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: sprfile.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\sprfile.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{7084B230-5212-11D0-A1E5-0800361A1803} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
>> Checking 32bit: sprlog.dll | |
Correct location: c:\Program Files (x86)\HTML Help Workshop\sprlog.dll | |
File found: No | |
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{D67B4AD0-C08E-11CF-A1AB-080036E7F702} | |
ClassName = | |
ProgID = | |
InProcServer32 = | |
File found: No | |
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN> | |
</PRE> | |
<P></P></BLOCKQUOTE> | |
<H2>HTML Help 1.x Security Settings</H2> | |
<BLOCKQUOTE> | |
<P> | |
<PRE>This section reports if HH security settings are tweaked. | |
For HH registry info see: <A href="http://kb.helpwaregroup.com/ms-html-help/security-updates-break-hh" target="_blank">http://kb.helpwaregroup.com/ms-html-help/security-updates-break-hh</A> | |
== 64 bit help under Windows 64 == | |
Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC | |
Reference: <A href="http://support.microsoft.com/kb/810687/" target="_blank">KB 810687</A>, <A href="http://support.microsoft.com/kb/323180/" target="_blank">KB 323180</A> | |
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System | |
Value: HelpQualifiedRootDir (string value) = | |
<SPAN style="background-color: rgb(220, 220, 220);"> OK -> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.</SPAN> | |
== 32 bit help under Windows 64 == | |
Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC | |
Reference: <A href="http://support.microsoft.com/kb/810687/" target="_blank">KB 810687</A>, <A href="http://support.microsoft.com/kb/323180/" target="_blank">KB 323180</A> | |
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Microsoft\Windows\System | |
Value: HelpQualifiedRootDir (string value) = | |
<SPAN style="background-color: rgb(220, 220, 220);"> OK -> Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.</SPAN> | |
== 64 bit help under Windows 64 == | |
Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers | |
Reference: <A href="http://support.microsoft.com/kb/892675/" target="_blank">KB 892675</A> | |
Key: HKEY_LOCAL_MACHINE\\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions | |
Value: UrlAllowList (string value) = | |
Value: MaxAllowedZone (string value) = | |
<SPAN style="background-color: rgb(220, 220, 220);"> OK -> Report: Settings reported for information only.</SPAN> | |
== 32 bit help under Windows 64 == | |
Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers | |
Reference: <A href="http://support.microsoft.com/kb/892675/" target="_blank">KB 892675</A> | |
Key: HKEY_LOCAL_MACHINE\\SOFTWARE\Wow6432Node\Microsoft\HTMLHelp\1.x\HHRestrictions | |
Value: UrlAllowList (string value) = | |
Value: MaxAllowedZone (string value) = | |
<SPAN style="background-color: rgb(220, 220, 220);"> OK -> Report: Settings reported for information only.</SPAN> | |
== 64 bit help under Windows 64 == | |
Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension | |
Reference: <A href="http://support.microsoft.com/kb/873343/" target="_blank">KB 873343</A> | |
Key: HKEY_LOCAL_MACHINE\\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions | |
<SPAN style="background-color: rgb(220, 220, 220);"> OK -> Report: No special file extensions have been enabled on this PC.</SPAN> | |
== 32 bit help under Windows 64 == | |
Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension | |
Reference: <A href="http://support.microsoft.com/kb/873343/" target="_blank">KB 873343</A> | |
Key: HKEY_LOCAL_MACHINE\\SOFTWARE\Wow6432Node\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions | |
<SPAN style="background-color: rgb(220, 220, 220);"> OK -> Report: No special file extensions have been enabled on this PC.</SPAN> | |
== 64 bit help under Windows 64 == | |
Description: This key can be used to allow access to remote ITS files | |
Reference: Win 2003 SP1, <A href="http://support.microsoft.com/kb/896054/" target="_blank">KB 896054</A> | |
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions | |
Value: UrlAllowList (string value) = | |
Value: MaxAllowedZone (string value) = | |
Value: NestedProtocolList (string value) = | |
<SPAN style="background-color: rgb(220, 220, 220);"> OK -> Report: Settings reported for information only.</SPAN> | |
== 32 bit help under Windows 64 == | |
Description: This key can be used to allow access to remote ITS files | |
Reference: Win 2003 SP1, <A href="http://support.microsoft.com/kb/896054/" target="_blank">KB 896054</A> | |
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\HTMLHelp\1.x\ItssRestrictions | |
Value: UrlAllowList (string value) = | |
Value: MaxAllowedZone (string value) = | |
Value: NestedProtocolList (string value) = | |
<SPAN style="background-color: rgb(220, 220, 220);"> OK -> Report: Settings reported for information only.</SPAN> | |
</PRE> | |
<P></P></BLOCKQUOTE> | |
<TABLE width="100%" id="AutoNumber1" style="border-collapse: collapse;" bgcolor="#0066ff" | |
border="1" cellspacing="0" cellpadding="6"> | |
<TBODY> | |
<TR> | |
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http://www.helpwaregroup.com/products/far</FONT></A></B></TD></TR></TBODY></TABLE></BODY></HTML> |
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