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Working Computer: MJ's Help Report
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><META content="IE=5.0000" http-equiv="X-UA-Compatible">
<META name="GENERATOR" content="MSHTML 11.00.9600.17690">
<META http-equiv="Content-Type" content="text/html; charset=windows-1252">
<TITLE>MJ's Help Report</TITLE>
<STYLE>body { font-family: Tahoma, Verdana }</STYLE>
</HEAD>
<BODY>
<H1>MJ's Help Report -- For Windows XP &amp; Greater. Now supports Windows
64.</H1>
<P>A common problem with HTML Help 1.x is DLLs not correctly registered during
installation or 3rd party software<BR>installing/registering older DLLs outside
the Windows folder. This utility checks all components.<BR>After repairing DLL
registration, try running the report again to see if the fault has cleared. </P>
<H2>General Info</H2>
<BLOCKQUOTE>
<P>
<PRE>Report Date: 4/8/2016 9:48:12 AM
Application: d:\Users\dyag\Desktop\MJsDiag.exe
Application Version: 3.0.5.96
Application Download: <A href="http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics" target="_blank">http://kb.helpwaregroup.com/ms-html-help/mj-s-diagnostics</A>
== Operating System Details ==
Operating System: Windows 7 - Version 6.1 (Build 7601) Service Pack 1
Windows 64 OS: YES
NT Admin Check: Administrator privileges = NO
SysLocale.DefaultLCID: 0x0409 (1033)
SysLocale.PriLangID: 0x0009 (9)
SysLocale.SubLangID: 0x0001 (1)
DecimalSeparator: .
HTML Help Version: 6.1.7600.16385
IE Version: 11.0.9600.17689
</PRE>
<P></P></BLOCKQUOTE>
<H2>HTML Help: Default Run-time locations</H2>
<BLOCKQUOTE>
<P>
<PRE>For HH version info see: <A href="http://kb.helpwaregroup.com/ms-html-help/hh_info" target="_blank">http://kb.helpwaregroup.com/ms-html-help/hh_info</A>
= 64 bit help (for Windows 64) =
File found: C:\Windows\Hh.exe -- Version: 6.1.7600.16385; File type: x64; File size: 16,896 bytes
File found: C:\Windows\system32\Hhctrl.ocx -- Version: 6.1.7600.16385; File type: x32; File size: 523,776 bytes
File found: C:\Windows\system32\Hhsetup.dll -- Version: 6.1.7600.16385; File type: x32; File size: 43,008 bytes
File found: C:\Windows\system32\Itircl.dll -- Version: 6.1.7601.17514; File type: x32; File size: 158,720 bytes
File found: C:\Windows\system32\Itss.dll -- Version: 6.1.7600.16385; File type: x32; File size: 142,848 bytes
= 32 bit help (for Windows 64) =
File found: C:\Windows\SysWow64\Hh.exe -- Version: 6.1.7600.16385; File type: x32; File size: 15,360 bytes
File found: C:\Windows\SysWow64\Hhctrl.ocx -- Version: 6.1.7600.16385; File type: x32; File size: 523,776 bytes
File found: C:\Windows\SysWow64\Hhsetup.dll -- Version: 6.1.7600.16385; File type: x32; File size: 43,008 bytes
File found: C:\Windows\SysWow64\Itircl.dll -- Version: 6.1.7601.17514; File type: x32; File size: 158,720 bytes
File found: C:\Windows\SysWow64\Itss.dll -- Version: 6.1.7600.16385; File type: x32; File size: 142,848 bytes
</PRE>
<P></P></BLOCKQUOTE>
<H2>HTML Help Report</H2>
<BLOCKQUOTE>
<P>
<PRE>Compare correct help location with registered path using GUID (these should match).
= 64 bit help (for Windows 64) =
&gt;&gt; Checking 64bit: hhctrl.ocx
Correct location: C:\Windows\system32\hhctrl.ocx
File found: Yes
File version: 6.1.7600.16385
File type: x32
File size: 523,776 bytes
Registered location: HKEY_CLASSES_ROOT\CLSID\{ADB880A6-D8FF-11CF-9377-00AA003B7A11}
ClassName = HHCtrl Object
ProgID = Internet.HHCtrl.1
InProcServer32 = C:\Windows\System32\hhctrl.ocx
File found: Yes
File version: 6.1.7600.16385
File type: x32
File size: 523,776 bytes
<SPAN style="background-color: rgb(220, 220, 220);">OK - Correct DLL is registered at C:\Windows\system32\hhctrl.ocx</SPAN>
&gt;&gt; Checking 64bit: itss.dll
Correct location: C:\Windows\system32\itss.dll
File found: Yes
File version: 6.1.7600.16385
File type: x32
File size: 142,848 bytes
Registered location: HKEY_CLASSES_ROOT\CLSID\{5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
ProgID = MSITFS1.0
InProcServer32 = C:\Windows\System32\itss.dll
File found: Yes
File version: 6.1.7600.16385
File type: x32
File size: 142,848 bytes
<SPAN style="background-color: rgb(220, 220, 220);">OK - Correct DLL is registered at C:\Windows\system32\itss.dll</SPAN>
&gt;&gt; Checking 64bit: itircl.dll
Correct location: C:\Windows\system32\itircl.dll
File found: Yes
File version: 6.1.7601.17514
File type: x32
File size: 158,720 bytes
Registered location: HKEY_CLASSES_ROOT\CLSID\{4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
ProgID = ITIR.WordWheelBuild.4
InProcServer32 = C:\Windows\System32\itircl.dll
File found: Yes
File version: 6.1.7601.17514
File type: x32
File size: 158,720 bytes
<SPAN style="background-color: rgb(220, 220, 220);">OK - Correct DLL is registered at C:\Windows\system32\itircl.dll</SPAN>
= 32 bit help (for Windows 64) =
&gt;&gt; Checking 32bit: hhctrl.ocx
Correct location: C:\Windows\SysWow64\hhctrl.ocx
File found: Yes
File version: 6.1.7600.16385
File type: x32
File size: 523,776 bytes
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{ADB880A6-D8FF-11CF-9377-00AA003B7A11}
ClassName = HHCtrl Object
ProgID = Internet.HHCtrl.1
InProcServer32 = C:\Windows\System32\hhctrl.ocx
File found: Yes
File version: 6.1.7600.16385
File type: x32
File size: 523,776 bytes
<SPAN style="background-color: rgb(255, 153, 51);">OK - Registered &amp; Expected different locations but seem identical C:\Windows\System32\hhctrl.ocx</SPAN>
&gt;&gt; Checking 32bit: itss.dll
Correct location: C:\Windows\SysWow64\itss.dll
File found: Yes
File version: 6.1.7600.16385
File type: x32
File size: 142,848 bytes
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
ProgID = MSITFS1.0
InProcServer32 = C:\Windows\System32\itss.dll
File found: Yes
File version: 6.1.7600.16385
File type: x32
File size: 142,848 bytes
<SPAN style="background-color: rgb(255, 153, 51);">OK - Registered &amp; Expected different locations but seem identical C:\Windows\System32\itss.dll</SPAN>
&gt;&gt; Checking 32bit: itircl.dll
Correct location: C:\Windows\SysWow64\itircl.dll
File found: Yes
File version: 6.1.7601.17514
File type: x32
File size: 158,720 bytes
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
ProgID = ITIR.WordWheelBuild.4
InProcServer32 = C:\Windows\System32\itircl.dll
File found: Yes
File version: 6.1.7601.17514
File type: x32
File size: 158,720 bytes
<SPAN style="background-color: rgb(255, 153, 51);">OK - Registered &amp; Expected different locations but seem identical C:\Windows\System32\itircl.dll</SPAN>
</PRE>
<P></P></BLOCKQUOTE>
<H2>HTML Help 1.x Workshop Components</H2>
<BLOCKQUOTE>
<P>
<PRE><SPAN style="background-color: rgb(255, 255, 102);">*** HH Workshop not found. Try reinstalling.</SPAN>
*** File not found: cnvcnt.dll
*** File not found: cnvtoc.dll
*** File not found: gencnv.dll
*** File not found: hhcout.dll
*** File not found: hhkout.dll
File found: c:\Program Files (x86)\HTML Help Workshop\itcc.dll -- Version: 4.72.7277.0; File type: x32; File size: 160,312 bytes
*** File not found: navout.dll
*** File not found: spcom.dll
*** File not found: sprbuild.dll
*** File not found: spredit.dll
*** File not found: sprfile.dll
*** File not found: sprlog.dll
= All non-registered help files found =
*** File not found: hhw.exe
File found: C:\Windows\SysWow64\advpack.dll -- Version: 8.0.7600.16385; File type: x32; File size: 126,464 bytes
File found: C:\Windows\system32\advpack.dll -- Version: 8.0.7600.16385; File type: x32; File size: 126,464 bytes
File found: C:\Windows\SysWow64\hhsetup.dll -- Version: 6.1.7600.16385; File type: x32; File size: 43,008 bytes
File found: C:\Windows\system32\hhsetup.dll -- Version: 6.1.7600.16385; File type: x32; File size: 43,008 bytes
File found: C:\Windows\SysWow64\hha.dll -- Version: 4.74.8702.0; File type: x32; File size: 843,864 bytes
File found: C:\Windows\system32\hha.dll -- Version: 4.74.8702.0; File type: x32; File size: 843,864 bytes
</PRE>
<P></P></BLOCKQUOTE>
<H2>HTML Help Workshop Report</H2>
<BLOCKQUOTE>
<P>
<PRE>Compare default HHW location with registered path using GUID (these should match).
Default HHW location is c:\Program Files (x86)\HTML Help Workshop
<SPAN style="background-color: rgb(220, 220, 220);">Note: cnvcnt.dll is often not registered. This is OK!</SPAN>
&gt;&gt; Checking 32bit: cnvcnt.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\cnvcnt.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{76313CF2-787F-11D0-A1F0-0800361A1803}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: cnvtoc.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\cnvtoc.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{C3C6A060-C344-11D0-A20B-0800361A1803}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: ITCC.DLL
Correct location: c:\Program Files (x86)\HTML Help Workshop\ITCC.DLL
File found: Yes
File version: 4.72.7277.0
File type: x32
File size: 160,312 bytes
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{4662DAA2-D393-11D0-9A56-00C04FB68BF7}
ClassName =
ProgID = ITIR.CmdInt.4
InProcServer32 = C:\Program Files (x86)\HTML Help Workshop\itcc.dll
File found: Yes
File version: 4.72.7277.0
File type: x32
File size: 160,312 bytes
<SPAN style="background-color: rgb(220, 220, 220);">OK - Correct DLL is registered at c:\Program Files (x86)\HTML Help Workshop\ITCC.DLL</SPAN>
&gt;&gt; Checking 32bit: hhcout.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\hhcout.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{76313CF3-787F-11D0-A1F0-0800361A1803}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: hhkout.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\hhkout.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{76313CF5-787F-11D0-A1F0-0800361A1803}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: navout.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\navout.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{8D7E6A10-C737-11D0-A20C-0800361A1803}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: gencnv.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\gencnv.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{912DD024-C473-11CF-A1AE-080036E7F702}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: spcom.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\spcom.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{BFE0CC30-6A4C-11D0-A1F0-0800361A1803}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: sprbuild.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\sprbuild.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{BFE0CC32-6A4C-11D0-A1F0-0800361A1803}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: spredit.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\spredit.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{D2106590-5925-11D0-A1EB-0800361A1803}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: sprfile.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\sprfile.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{7084B230-5212-11D0-A1E5-0800361A1803}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
&gt;&gt; Checking 32bit: sprlog.dll
Correct location: c:\Program Files (x86)\HTML Help Workshop\sprlog.dll
File found: No
Registered location: HKEY_CLASSES_ROOT\WOW6432Node\CLSID\{D67B4AD0-C08E-11CF-A1AB-080036E7F702}
ClassName =
ProgID =
InProcServer32 =
File found: No
<SPAN style="background-color: rgb(255, 255, 102);">**** ERROR: File not found and Unregistered! Reinstall HTML Workshop.</SPAN>
</PRE>
<P></P></BLOCKQUOTE>
<H2>HTML Help 1.x Security Settings</H2>
<BLOCKQUOTE>
<P>
<PRE>This section reports if HH security settings are tweaked.
For HH registry info see: <A href="http://kb.helpwaregroup.com/ms-html-help/security-updates-break-hh" target="_blank">http://kb.helpwaregroup.com/ms-html-help/security-updates-break-hh</A>
== 64 bit help under Windows 64 ==
Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC
Reference: <A href="http://support.microsoft.com/kb/810687/" target="_blank">KB 810687</A>, <A href="http://support.microsoft.com/kb/323180/" target="_blank">KB 323180</A>
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System
Value: HelpQualifiedRootDir (string value) =
<SPAN style="background-color: rgb(220, 220, 220);"> OK -&gt; Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.</SPAN>
== 32 bit help under Windows 64 ==
Description: If present this Key can disable HH Shortcuts and HH WinHelp commands on the local PC
Reference: <A href="http://support.microsoft.com/kb/810687/" target="_blank">KB 810687</A>, <A href="http://support.microsoft.com/kb/323180/" target="_blank">KB 323180</A>
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Microsoft\Windows\System
Value: HelpQualifiedRootDir (string value) =
<SPAN style="background-color: rgb(220, 220, 220);"> OK -&gt; Report: Policy is not enabled. HH Shortcuts are not restricted on local machine.</SPAN>
== 64 bit help under Windows 64 ==
Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers
Reference: <A href="http://support.microsoft.com/kb/892675/" target="_blank">KB 892675</A>
Key: HKEY_LOCAL_MACHINE\\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
<SPAN style="background-color: rgb(220, 220, 220);"> OK -&gt; Report: Settings reported for information only.</SPAN>
== 32 bit help under Windows 64 ==
Description: This key can be used to enable Hhctrl.ocx ActiveX Visual controls on servers
Reference: <A href="http://support.microsoft.com/kb/892675/" target="_blank">KB 892675</A>
Key: HKEY_LOCAL_MACHINE\\SOFTWARE\Wow6432Node\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
<SPAN style="background-color: rgb(220, 220, 220);"> OK -&gt; Report: Settings reported for information only.</SPAN>
== 64 bit help under Windows 64 ==
Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension
Reference: <A href="http://support.microsoft.com/kb/873343/" target="_blank">KB 873343</A>
Key: HKEY_LOCAL_MACHINE\\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
<SPAN style="background-color: rgb(220, 220, 220);"> OK -&gt; Report: No special file extensions have been enabled on this PC.</SPAN>
== 32 bit help under Windows 64 ==
Description: This key allows MS programs such as iexplore.exe to open ITS file that do not have a .CHM file extension
Reference: <A href="http://support.microsoft.com/kb/873343/" target="_blank">KB 873343</A>
Key: HKEY_LOCAL_MACHINE\\SOFTWARE\Wow6432Node\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
<SPAN style="background-color: rgb(220, 220, 220);"> OK -&gt; Report: No special file extensions have been enabled on this PC.</SPAN>
== 64 bit help under Windows 64 ==
Description: This key can be used to allow access to remote ITS files
Reference: Win 2003 SP1, <A href="http://support.microsoft.com/kb/896054/" target="_blank">KB 896054</A>
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
Value: NestedProtocolList (string value) =
<SPAN style="background-color: rgb(220, 220, 220);"> OK -&gt; Report: Settings reported for information only.</SPAN>
== 32 bit help under Windows 64 ==
Description: This key can be used to allow access to remote ITS files
Reference: Win 2003 SP1, <A href="http://support.microsoft.com/kb/896054/" target="_blank">KB 896054</A>
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
Value: NestedProtocolList (string value) =
<SPAN style="background-color: rgb(220, 220, 220);"> OK -&gt; Report: Settings reported for information only.</SPAN>
</PRE>
<P></P></BLOCKQUOTE>
<TABLE width="100%" id="AutoNumber1" style="border-collapse: collapse;" bgcolor="#0066ff"
border="1" cellspacing="0" cellpadding="6">
<TBODY>
<TR>
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