gistfile1.txt

# Any configuration directives you include  here will override 
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
#   perl -c /etc/rt3/RT_SiteConfig.pm

Set( $rtname, 'example.com');

Set( $Organization , "example.com");

# Look into the zoneinfo database for valid values (/usr/share/zoneinfo/)
Set( $Timezone , 'US/Eastern');

# Set( $RTAddressRegexp, '(^rt3.*\@example\.com$)' );

Set( $WebBaseURL , "http://rt.example.com");

Set( $WebPath , "/rt3");
Set($DatabasePassword, 'passw0rd');

Set($ExternalAuthPriority,  [   'My_MySQL' ]);
Set($ExternalInfoPriority,  [   'My_MySQL' ]);

Set($ExternalSettings,      {   # AN EXAMPLE DB SERVICE
                                'My_MySQL'   =>  {      ## GENERIC SECTION
                                                        # The type of service (db/ldap/cookie) 
                                                        'type'                      =>  'db',
                                                        # The server hosting the service
                                                        'server'                    =>  'localhost',
                                                        ## SERVICE-SPECIFIC SECTION
                                                        # The database name
                                                        'database'                  =>  'rt3',
                                                        # The database table
                                                        'table'                     =>  'Users',
                                                        # The user to connect to the database as
                                                        'user'                      =>  'rt_user',
                                                        # The password to use to connect with
                                                        'pass'                      =>  'passw0rd',
                                                        # The port to use to connect with (e.g. 3306)
                                                        'port'                      =>  '3306',
                                                        # The name of the Perl DBI driver to use (e.g. mysql)
                                                        'dbi_driver'                =>  'mysql',
                                                        # The field in the table that holds usernames
                                                        'u_field'                   =>  'Name',
                                                        # The field in the table that holds passwords
                                                        'p_field'                   =>  'Password',
                                                        # The Perl package & subroutine used to encrypt passwords
                                                        # e.g. if the passwords are stored using the MySQL v3.23 "PASSWORD"
                                                        # function, then you will need Crypt::MySQL::password, but for the
                                                        # MySQL4+ password function you will need Crypt::MySQL::password41
                                                        # Alternatively, you could use Digest::MD5::md5_hex or any other
                                                        # encryption subroutine you can load in your perl installation
                                                        'p_enc_pkg'                 =>  'Crypt::MySQL',
                                                        'p_enc_sub'                 =>  'password',
                                                        # If your p_enc_sub takes a salt as a second parameter, 
                                                        # uncomment this line to add your salt
                                                        #'p_salt'                    =>  'SALT',
                                                        #
                                                        # The field and values in the table that determines if a user should
                                                        # be disabled. For example, if the field is 'user_status' and the values
                                                        # are ['0','1','2','disabled'] then the user will be disabled if their
                                                        # user_status is set to '0','1','2' or the string 'disabled'.
                                                        # Otherwise, they will be considered enabled.
                                                        #'d_field'                   =>  'disabled',
                                                        #'d_values'                  =>  ['0'],
                                                        ## RT ATTRIBUTE MATCHING SECTION
                                                        # The list of RT attributes that uniquely identify a user
                                                        'attr_match_list'           =>  [   'Gecos',
                                                                                            'Name'
                                                                                        ],
                                                        # The mapping of RT attributes on to field names
                                                        'attr_map'                  =>  {   'Name' => 'Name',
                                                                                            'EmailAddress' => 'EmailAddress',
                                                                                            'ExternalAuthId' => 'ExternalAuthId',
                                                                                            'Gecos' => 'Gecos'
                                                                                        }
                                                    },

},
);
1;