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EtreCheck version: 2.1.8 (121)
Report generated April 7, 2015 at 9:55:26 PM EDT
Download EtreCheck from
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable
4 GB DDR3 1600 MHz ok
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 805
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 11 days 2:51:33
Disk Information: ℹ️
ST2000LM003 HN-M201RAD disk0 : (2 TB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
[redacted] hd (disk1) / : 2.00 TB (263.88 GB free)
Core Storage: disk0s2 2.00 TB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Conduit [Adware! - Remove]
Kernel Extensions: ℹ️
[not loaded] (7.0.2) [Click for support]
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.Cycling74.driver.Soundflower (1.5.2) [Click for support]
[not loaded] com.Symantec.kext.KTUM (10.0.0) [Click for support]
[loaded] com.eltima.SyncMate.kext (0.2.5b15) [Click for support]
[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Click for support]
[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) [Click for support]
[not loaded] com.smarttech.iokit.SMARTBoard (10) [Click for support]
[loaded] com.splashtop.driver.SRXDisplayCard (1.4 - SDK 10.7) [Click for support]
[loaded] com.splashtop.driver.SRXFrameBufferConnector (1.4 - SDK 10.7) [Click for support]
[not loaded] com.tectona.driver.PL2303 (1.3.0) [Click for support]
[not loaded] com.wacom.kext.pentablet (5.2.6) [Click for support]
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO Path: /Library/StartupItems/
OpenAFS: Path: /Library/StartupItems/OpenAFS
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
3 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
4 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.ecamm.callrecorderhelper.plist [Click for support]
[running] com.flipvideo.FlipShare.AutoRun.plist [Click for support]
[loaded] [Click for support]
[loaded] [Click for support]
[unknown] [Click for support]
[running] com.rosettastone.rosettastonedaemon.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
[running] com.splashtop.streamer.SRServiceAgent.plist [Click for support]
[running] com.wacom.pentablet.plist [Click for support]
[not loaded] [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
[running] syncmateStarter.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.flipvideo.FlipShareServer.launchd.plist [Click for support]
[loaded] [Click for support]
[loaded] [Click for support]
[unknown] [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
[running] com.splashtop.streamer.SRServiceDaemon.plist [Click for support]
[running] [Click for support]
[loaded] [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
[running] rapiback.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.hp.printerAgent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/
iTunesHelper UNKNOWN Hidden (missing value)
VMware Fusion Helper UNKNOWN (missing value)
Missing Sync Monitor Application Hidden (/Applications/Missing Sync for Palm OS/Missing Sync for Palm Sync
Dropbox Application (/Applications/
Google Drive Application (/Applications/Google
HP Scanjet Manager application (/Library/Application Support/Hewlett-Packard/HP Scanjet Scanner/HP Scanjet
SMARTBoardService Application (/Applications/SMART Product Drivers/Additional Tools/
BambooCore Application (/Library/Application Support/Wacom/
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP
SymQuickMenu Application (/Library/Application Support/Norton Solutions Support/SymQuickMenu/
DiskMountNotify Application (/Library/Application Support/Norton Solutions Support/Norton AntiVirus/
ScanNotification Application (/Library/Application Support/Norton Solutions Support/Norton AntiVirus/
HPEventHandler UNKNOWN (missing value)
Internet Plug-ins: ℹ️
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
Flash Player: Version: - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
LogMeInSafari32: Version: 1.0.660 [Click for support]
googletalkbrowserplugin: Version: - SDK 10.8 [Click for support]
Scorch: Version: 6.2.0 [Click for support]
iPhotoPhotocast: Version: 7.0
VerifiedDownloadPlugin: Version: 1.1
iPrint: Version: Unknown [Click for support]
QuickTime Plugin: Version: 7.7.3
LogMeInSafari64: Version: 1.0.660 [Click for support]
FlashPlayer-10.6: Version: - SDK 10.6 [Click for support]
rlprint: Version: Unknown
DivXBrowserPlugin: Version: 1.4 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support] Version: Unknown [Click for support]
LogMeIn: Version: 1.0.660 [Click for support]
Google Earth Web Plug-in: Version: 6.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: - SDK 10.8 [Click for support]
o1dbrowserplugin: Version: - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
WacomTabletPlugin: Version: WacomTabletPlugin [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
WacomNetscape: Version: 1.1.1-1 [Click for support]
User internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 [Click for support]
bjnplugin_2.90.616.8: Version: bjnplugin 2.90.616.8 - SDK 10.8 [Click for support]
bjninstallplugin_2.90.616.8: Version: bjninstallplugin 2.90.616.8 - SDK 10.8 [Click for support]
ZoomUsPlugIn: Version: 3.5.9172.0212 - SDK 10.10 [Click for support]
Safari Extensions: ℹ️
Amazon Shopping Assistant [Adware! - Remove]
Ebay Shopping Assistant [Adware! - Remove]
Searchme [Adware! - Remove]
Audio Plug-ins: ℹ️
CallRecorderFT: Version: 1.1.1 - SDK 10.8 [Click for support]
EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]
3rd Party Preference Panes: ℹ️
Application Enhancer [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
FUSE for OS X (OSXFUSE) [Click for support]
MacFUSE [Click for support]
Perian [Click for support]
SMART Board [Click for support]
TeXDistPrefPane [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
mweiss hd: Disk size: 2.00 TB Disk used: 1.74 TB
Riemann Hypothesis [Local]
Total size: 999.86 GB
Total number of backups: 5
Oldest backup: 2015-03-27 02:55:21 +0000
Last backup: 2015-03-27 13:28:21 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 1.74 TB X 3)
Top Processes by CPU: ℹ️
91% helpd
34% firefox
18% WindowServer
9% Finder
1% hidd
Top Processes by Memory: ℹ️
1.28 GB firefox
687 MB helpd
189 MB SophosWebIntelligence
155 MB iTunes
129 MB Finder
Virtual Memory Information: ℹ️
160 MB Free RAM
2.75 GB Active RAM
2.06 GB Inactive RAM
1.26 GB Wired RAM
82.06 GB Page-ins
2.21 GB Page-outs
Diagnostics Information: ℹ️
Apr 7, 2015, 07:35:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-04-07-193552_[redacted].crash
Apr 6, 2015, 11:46:31 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-04-06-234631_[redacted].crash
Apr 6, 2015, 07:28:29 PM /Library/Logs/DiagnosticReports/firefox_2015-04-06-192829_[redacted].cpu_resource.diag [Click for details]
Apr 5, 2015, 10:48:36 PM /Library/Logs/DiagnosticReports/firefox_2015-04-05-224836_[redacted].hang
Apr 5, 2015, 10:46:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-04-05-224603_[redacted].crash
Apr 5, 2015, 10:46:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-04-05-224603_[redacted].crash
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